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  • Remote Service

OS Tune Up/Upgrade

SKU:
3650576
See Details

Customer reviews

Rating 3.9 out of 5 stars with 203 reviews

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75%
would recommend
to a friend

Customers are saying

Customers express satisfaction with the speed and ease of use of the OS Tune Up/Upgrade, noting improvements in startup time and the helpfulness of the support agents. However, some customers reported that the tune-up did not improve their computer's performance, and others experienced issues with the service. Several users felt their computer speed was not improved after the upgrade. Negative feedback also focused on the service's failure to resolve some users' problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 203 reviews

  • Tune up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. This service did not fix my issue after they said that it would

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. We always strive to ensure our customers are provided the best service possible. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Overall performance

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went great! No issues to report, smooth transaction.

    I would recommend this to a friend

  • Got an excellent tune up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep. did an excellent job of tuning up my laptop. He explained each step he was taking so I could follow along. Now laptop runs quicker and have more storeage space.

    I would recommend this to a friend

  • Great Helpful Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great helpful service that you just have to call and they will walk you through what to do.

    I would recommend this to a friend
  • Pros mentioned:
    Laptop performance

    working perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop has never run better, they did a great job .

    I would recommend this to a friend

  • Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Knowledgeable emloyess. Friendly atmosphere.

    I would recommend this to a friend

  • Quick 'n Courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a major hack to my computer, the geek squad took care of everything to get me up and running in no time.

    I would recommend this to a friend

  • Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad who installed my tv was magnificent and explained everything so thoroughly until we were comfortable using the technology

    I would recommend this to a friend

  • Excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handled a warranty test and replacement very quickly without any waste of time.

    I would recommend this to a friend

  • Better now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop was running slow. Made an appointment with Geek Squad, ina couple of days it was better

    I would recommend this to a friend

  • Unhappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had access to my laptop for 4 hours, Was not notified when completed, Cannot tell any difference in it's operation. Still being charged and have yet to receive any info as to what was found and or what was corrected. Hard to communicate!

    No, I would not recommend this to a friend

  • Tune Up Didn't Work...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big waste of money. I ended up having to talk to Comcast and do my own troubleshooting.

    No, I would not recommend this to a friend

  • Kind Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was kind towards my problem and stated he took corrective measures.

    I would recommend this to a friend

  • GEEK Squad is Great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad people are always very nice. If y’all experience ANY kind of computer problems, don’t call anyone else but them. You won’t be sorry you did!!!!!

    I would recommend this to a friend

  • Quick resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After searching online to find the best possible solution for the best price to fix a virus on my laptop we chose the Geek Squad and are very happy with the quick resolution

    I would recommend this to a friend

  • Solved my problems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Walked me through issues with my computer very well

    I would recommend this to a friend

  • It didn't happen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my wifes birthday to clean up her pc. If there was an experation date on the offer, best buy and my self were unable to find it. Why didn't the GEEK honor their offer. Why didn't best buy honor the geeks offer?

    No, I would not recommend this to a friend

  • Fantastic remote service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech was professional, courteous and extremely knowledgeable. Thank you so much for your help!

    I would recommend this to a friend

  • Service was Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and they fix my problems very fast

    I would recommend this to a friend

  • Great people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best geek squad in the business. Couldn’t have gotten thru my issues without them.

    I would recommend this to a friend
Page 5, Showing 81-100 of 203 reviews
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