Main Content

Customer Ratings & Reviews

OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3054 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-18 of 18 Reviews mentioning:
battery life
  • Rating: 4 out of 5 stars

    Works as intended

    Posted
    Orion
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Otterbox cases are very durable, the only thing that I dislike with them is it causes my phone to heat up quite a bit which in turn drains the battery a tad quicker than normal

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice protective case

    Posted
    BealeStreetBlues
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice case but a little hard to press down on buttons to control volume and power phone off/on. Overall a very good case.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    Heyjessjess
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Although the case is great, the cover for the screen did not last a day. It has holes in it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi there,

      Thanks for your feedback! We are sorry that the screen protector on this Commuter case did not go the distance. This is understandably disappointing and we certainly want to help with this abnormal dilemma.

      Thankfully we can easily replace this compromised part through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Good case

    Posted
    Bestbuddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice case. Power port was it difficult once put this case

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Husband likes the phone

    Posted
    TTP1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband likes his iPhone but he doesn't like charging it all the time. He had a flip phone before and didn't have to charge it as much.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Strong battery life

    Posted
    BigCat

    My previous phone iPhone 4C had a depleted battery before the end of the day. I never worry about my battery needing to be recharged during the day anymore with my new iPhone 6SE.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for iPhone protection

    Posted
    pmikeyd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This works like other Otter Box cases. The only drawback is that the adapter for the new power cable doesn't fit the opening.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Protection; Hard to Push Power Button

    Posted
    Mother
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my 12 year old son to protect his I-Phone. In the first week, he has already dropped his phone twice (on very hard surfaces), and the phone is still working great. The only complaint he has about the case is that it is a little hard to hit the "power" button on the phone with the case on (otherwise he would give it a "5").

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Otterbox protects well

    Posted
    ajdiny
    • My Best Buy® Elite MemberElite Member

    I bought this and returned it on behalf of my wife. Not because it didn't work (she had one on her last phone and it outlasted the phone), but because she just didn't like the colors. If I want ultimate protection, this is the case I would buy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good iPhone SE

    Posted
    Kris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This case and screen protector is adequate for iPhone SE. Initially it is hard to get the cover fit on to the phone due to the design. It is hard to press the power on button after getting the phone into the case. I am giving 3 stars due to the difficulty to switch on the phone after putting the cover.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Kris,

      Our apologies that the installation for the iPhone 5/5S/SE Commuter proved to be a little tricky! Occasionally, the side buttons on new cases can be a little inflexible at first, but they do tend to eventually relax. Accessing that power button should become easier with time and consistent use.

      If you ever find yourself in a situation where the case needs to be installed again, please feel free to take advantage of our installation video (link below). This should offer a straightforward method of applying the product. If you have any additional questions, please feel free to call our Otter experts at 1-855-688-7269, and they'll gladly help out!

      https://www.youtube.com/watch?v=ZL8Ixz3tBME

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Nice and Sturdy

    Posted
    Nadine109
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this model because I wanted to protect my phone from drops. I have not experienced dropping the phone yet, but I'm comfortable that the Otterbox will protect it if I do. The only down side is that it is bulky and heavy. Also, the places where things are plugged into the phone (power chord, earphones, etc.) are floppy and make it difficult to plug things in or press buttons.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    This Otter Box is great!

    Posted
    Actorgrrl
    • Verified PurchaserVerified Purchase

    I would definitely suggest that everyone buy an Otter Box for their phone! With this particular model, uncovering the charging space and headphone jack is difficult. Other than that it is absolutely perfect! Wish it came in purple :D

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Protection for the iPhone

    Posted
    Tucks
    • Verified PurchaserVerified Purchase

    The Otter Box case is excellent for protecting the iphone. It has a rubber inner shell and hard plastic outer shell. This case protects the phone from drops and even helps protect the screen from scratches and shattering. The case is hard to break and will last a while.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid Protection

    Posted
    SlimSlam
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The design of the polycarbonate shell is redesigned from the 4s version. The port covers are more flexible than the previous version. I cut off the power port cover on the 4s and the polycarbonate shell below the home button cracked shortly thereafter. Since the silicone is more flexible on the 5s version, I have not cut off the port cover and the bottom shell is still intact. Also, the white shell/grey silicone look really sharp on my silver 5s.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Okay, But Not Great

    Posted
    R8it
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    One of the reasons I purchased the OtterBox phone protector for my iPhone was for the price. It was significantly less expensive than another brand that I had purchased in the past, so I thought I would give it a try. Once I fitted the OtterBox to my phone, I quickly discovered why it is less expensive. To begin with, even though the case protects the phone on all sides, the case is not waterproof. Although I haven't yet dropped my phone, the quality of the case appears as though it would withstand a decent amount of shock. The biggest disappointment for me is in the functional fit of the case with my phone. The case fits tightly around my phone, to be sure, however, pushing the power button on the top end of the iPhone through the case is rather difficult, as is flipping the mute switch on the side of the phone. The latter is due to the switch being recessed by the thickness of the case. One other annoyance is the rubber flap that covers the power port on the bottom edge of the phone. I appreciate that the port is somewhat protected, but the rubber flap lacks the ability to snap it into place or to hinge it out of the way when you want to insert the power plug. Instead, it kind of hangs there so you have to hold it out of the way with your finger to insert the power cord. None of these objections are significant drawbacks, just annoyances. Would I buy the same item again. Probably not. I would most likely wait for the case I owned previously to go on sale and buy that one again.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A Decent Backup in a Pinch

    Posted
    Bumblelion05
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Lifeproof case is compromised and I am clumsy. I needed to pick up a quick (and cheap?) replacement to hold me over until I decide whether or not to upgrade to the new model of iPhone in the next couple of months. I looked over my options and settled on the Otterbox. The case is sturdy enough but I don't have as much confidence in my phone being protected if I drop it as I did with my Lifeproof. I also noticed more of an issue with dust and residue building up. The plastic covers over the charging and headphone ports are stiff and not always easy to get around too. But for a "replacement" case that is temporary...it works.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good case.

    Posted
    MrTeach
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this case. I feel like my phone is very safe and protected. It has a rubbery inner shell with a hard molded outer shell. My only gripe is the inner shell seems to be stretching or loosening up as time goes by over where the charging cable plugs in. Luckily the outer shell is helping it stay closed. It is only a matter of time before I will need to contact OtterBox about this. They are a great company and stand behind their products.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    What was Otterbox thinking?

    Posted
    ilya2193
    • My Best Buy® MemberMember

    This is by far the oddest and worst case I've tried for my iPhone 5S. The case looks very pleasing in photos but that's not the case when you get it in your hands. First of all, the case has sharp edges and is very slippery. So slippery, that it doesn't grip to any surface. Next, the design is simply poor. The bottom of the silicone skin only has a thin piece of rubber going across the bottom of the screen. Ideally, the hard plastic shell is supposed to hold that piece in place but it doesn't... it just moves around every time you take your phone in and out of your pocket. The silicone skin also makes it really difficult to hit the power and volume buttons. I'm usually okay with this but not to the extent that this Otterbox does. Overall, this is an awful case for the iPhone.

    No, I would not recommend this to a friend