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Customer Ratings & Reviews

OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3051 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 43 Reviews mentioning:
buttons
  • Rating: 2 out of 5 stars

    Not that good

    Posted
    DFir
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The rubber part over the power button makes it way to hard to push, plus the case broke on the bottom after dropping the it with phone in it, I'm still using it but had cut/mod the bottom part.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there DFir,

      Sorry to hear that this Commuter series didn't end up working out well for you! Our friendly Otters are positive that a brand-new replacement shouldn't give you any such trouble going forward, so please feel welcome to give them a call at 1-855-688-7269. They'll get a warranty claim rolling right away!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Returned Item

    Posted
    Simbakann
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Buttons on case were very hard to use making it hurt fingers when using.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Simbakann,

      Uh oh, looks like your Commuter series is putting your fingers through a tough workout regimen! While stronger fingers aren't necessarily a bad thing, we don't think you should have to work super hard to push the buttons on your phone, and we apologize. The good news is that over time, the rubber on those buttons should relax and become easier to access. If the problem persists or becomes too frustrating, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll find a quick fix!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Good case

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall like the case, side buttons are easily accessible, my only issue is that it is sometimes hard to open the cover over the power button, minor issue but it can be annoying at times.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely bad case!

    Posted
    OneGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't buy this case! The case broke the power button on my brand new iPhone SE. I was able to fix the button. I am able to use the case, but I had to cut out the button on the rubber part of the case. The case is protective, but is very slippery too.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice protective case

    Posted
    BealeStreetBlues
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice case but a little hard to press down on buttons to control volume and power phone off/on. Overall a very good case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case for reckless people

    Posted
    MountainMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The sound button on our phone was too protruded. This case solved 2 problems {silent & shock}.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case

    Posted
    Ctrone
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only problem is power button is a bit tough to push. Dropped over 5 feet and phone went IPhone SE went undamaged.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good phone protection, but..

    Posted
    happygramok
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great phone protection with this new case, but nearly a fight every single time trying to use the phone's power button once the case is on the phone.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey happygramok,

      Every time you want to turn your phone on, we certainly don't want you to have to "Fight the Power" (1989 song by Public Enemy)! Sometimes the buttons are a little tough at first, but if they're not loosening up over time, we definitely want to get you taken care of. Please feel welcome to ring up our playful Otters at 1-855-688-7269, and they'll help smooth things over with a warranty claim!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Great Fit

    Posted
    MikeOxlong
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product fits my iPhone 5S very well. I just have to put a lot of pressure on the power button when I try to lock it, but, other than that it works great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice

    Posted
    TonyH
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Fits the SE perfectly and feels very solid. The power button is a bit hard to push, but no big deal.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid case

    Posted
    PeggyB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great case and my phone feels very protected. Only issue is that I have to press very hard to turn it on because of the case over the on/off button.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good, but hard to install

    Posted
    HarryTC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pretty good, but hard to install. The power button on the top is some what difficult to push with the new cover, but it's getting easier.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Low quality

    Posted
    Chr1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Screen overlay was hard to push through. Also fell apart after a couple weeks.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Chr1,

      We’re sorry that this Commuter case is giving you some trouble and that it is falling apart. We completely understand why this is disappointing and we definitely want to get things turned around for you. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rating: 1 out of 5 stars

    not user freindly

    Posted
    mittv
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    power button too hard to push. the cover is too smooth, it slips and slides too easily out of your hand and on the table.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Did not fit

    Posted
    Donjulio
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this case did the wife's phone and a black one for mine. This case did not fit properly, could not operate the volume buttons or use the camera.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    This is a good case

    Posted
    Cindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a sturdy case and has a great rating, but there is one feature that I am not happy with and that is the button on the top to shut off the iPhone5S, it it very hard and does not shut easily. I wish it worked a well as the volume buttons on the left.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice case

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nice case, keeps my phone safe & clean thanks to the port covers. Only draw back is the rubber is so stiff it's difficult to press the sleep/power button.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice phone case

    Posted
    Rose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like it, but wish it fit a little better. The power button is hard to press through case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice case

    Posted
    Toots
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love this case. Only downfall are the buttons are a bit hard to push (volume/power)

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Small case with better than average protection.

    Posted
    Mikifaye
    • My Best Buy Premier Silver MemberElite Plus Member

    New design leaves very thin line of silicone across face on both top ad bottom which sometimes gets caught under harder plastic part of case. Also, on/off button on top is hard to press.

    I would recommend this to a friend