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Customer Ratings & Reviews

OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3070 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 2, showing21-40 of 43 Reviews mentioning:
buttons
  • Rating: 3 out of 5 stars

    Fine aesthetic and protection. Minor button issue.

    Posted
    Doug
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case looks fine, easy to install, and provides decent protection. My only complaint is that it makes using the power button more difficult as you have to press harder than you should have to.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Doug!

      Every time you want to turn your phone on, we certainly don't want you to have to "Fight the Power" (1989 song by Public Enemy)! We apologize that the rubber button is making that function a little harder than usual! Sometimes the buttons can be a little stiff at first, but they usually loosen up over time. If the issue continues to persist, please feel welcome to call our helpful Otters at 1-855-688-7269, and they'll smooth things over with a warranty claim!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Great Protection; Hard to Push Power Button

    Posted
    Mother
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this for my 12 year old son to protect his I-Phone. In the first week, he has already dropped his phone twice (on very hard surfaces), and the phone is still working great. The only complaint he has about the case is that it is a little hard to hit the "power" button on the phone with the case on (otherwise he would give it a "5").

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, But Hard Power Button

    Posted
    da2th
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overall the case is what I expected. I've only had one minor drop, so I've not fully tested how tough it's. And I won't be doing that on purpose. The only downside is the power button. It is very hard to press. I've to squeeze the case with my other 4 fingers to press it. Or I've to press the bottom against something, like my leg or stomach, to be able to press the power. When compared to my wife's Lifeproof case, which is also made by Otterbox, it's night and day. Her button almost feels like no case is on it. If they could revise that power button issue, I'd give it a 5 star. Although, I did buy it on an extreme sale. Would not pay full price. I think they are overpriced for a piece of plastic and rubber.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great box for the price

    Posted
    otterReviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    very durable. not flimsy like previous otterbox generations. buttons are a little stiff to begin with but eventually loosen up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product, but slippery

    Posted
    HappyMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Provides great protection and easy access to device controls. The power button on top is a little stiff. The hard plastic shell is kind of slippery.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It protects well

    Posted
    Slapshot12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It protects the iPhone very well. The downside it the buttons can are a bit hard to push and the covers for the charging port and headphone jack are not the easiest to open. But, it does protect the vulnerable spots, so I guess it's a good compromise.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks great with a white iPhone!

    Posted
    sweetstreet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Overall a great case. Only gripe is the tab for the top button is hard to push in to cut off the phone. Other than that it's fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wife likes it.

    Posted
    PH150
    • Verified PurchaserVerified Purchase

    Bought with wifes iPhone. She likes it . Only problem is she has hard time pushing the button on top.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good protection for iPhone

    Posted
    SuzeHP
    • Verified PurchaserVerified Purchase

    Has protected my iPhone when it falls out of my purse or pocket. Not as bulky as other Otter designs. My only complaint is the pad over the on/off button, have to push it down hard or dig into it with my fingernail.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    the dad doesn't like it that much

    Posted
    MMakoto
    • Verified PurchaserVerified Purchase

    Got a black one for my dad, he didn't like it too much. The power button was way too hard to press. The inner layer silicone has warped within a few days of use, maybe it was the heat trapped inside.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Tough Case

    Posted
    dxdiff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this case simply because I have had them from my previous phones. I like how they feel like they have built a stronger product. THew top lock button was very hard to press in the beginning but has become easier to press.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Durable and good protection

    Posted
    Audreysmom08
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A good choice for solid protection without feeling like you're carrying your phone in a bank vault. Nice color choices. The downside for me is that the case, even the softer rubber covering the buttons is hard enough to make pressing the buttons difficult.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good iPhone SE

    Posted
    Kris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This case and screen protector is adequate for iPhone SE. Initially it is hard to get the cover fit on to the phone due to the design. It is hard to press the power on button after getting the phone into the case. I am giving 3 stars due to the difficulty to switch on the phone after putting the cover.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Kris,

      Our apologies that the installation for the iPhone 5/5S/SE Commuter proved to be a little tricky! Occasionally, the side buttons on new cases can be a little inflexible at first, but they do tend to eventually relax. Accessing that power button should become easier with time and consistent use.

      If you ever find yourself in a situation where the case needs to be installed again, please feel free to take advantage of our installation video (link below). This should offer a straightforward method of applying the product. If you have any additional questions, please feel free to call our Otter experts at 1-855-688-7269, and they'll gladly help out!

      https://www.youtube.com/watch?v=ZL8Ixz3tBME

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Decent Product

    Posted
    SereneWolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall good quality. Does what it's supposed to, so no complaints there. Only small gripe is the cover of the power/lock button on top. it can be really hard to click through the case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Really good case

    Posted
    LittleJo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really like this case. It slides in and out of my pocket or purse easily. It protected my phone when it fell off the bed. Ido find that the button at the top is a little hard to push, and I should have checked out a video before attempting to put the case on.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    OtterBox issues

    Posted
    LABER
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After my first OtterBox experience (not good), exposed rubber part of the case became very lose and did not fit the phone...I thought I would not purchase another, but the Commuter series had very little of the rubber showing so I thought I would give it a try. The fit is good but the rubber covering the on/off button at the top does not fit the button well at all and is extremely difficult to operate when it does at all. Considering cutting the rubber off to expose the button to get it to function correctly. I expect a little better product from a company as well advertised as OtterBox.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice and Sturdy

    Posted
    Nadine109
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this model because I wanted to protect my phone from drops. I have not experienced dropping the phone yet, but I'm comfortable that the Otterbox will protect it if I do. The only down side is that it is bulky and heavy. Also, the places where things are plugged into the phone (power chord, earphones, etc.) are floppy and make it difficult to plug things in or press buttons.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Otterbox rocks! Why didn't I get this before?

    Posted
    RevJD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love this look and durability. If I drop my iPhone, not so worried the screen is going to shatter or the insides get shaken all up. And, though not 'waterprooof'" I think the buttons over the iPhone buttons will keep water out of the system and aid me in a water damage situation!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not my best purchase

    Posted
    shewolf217
    • My Best Buy® Member

    I bought one of these when I got my iPhone 5 last year and I really enjoyed it at first at least until I started noticing that the sleep/wake button was not very responsive. I took the case off and tried out the sleep/wake button without the case and it was broken. It would not make my phone come to life so I was constantly hitting the home button to wake it up. I had to send in my iPhone and get a refurbished one. That made me so disappointed with Otterbox. I never use my Commuter anymore because I know it'll ruin my other buttons too!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case

    Posted
    Openroad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The case fits nice. Was a little difficult to install, but it is very solid and secure case. Not too bulky and has a nice feel. Will be using the phone in snowy weather soon, so I like the tabs over the ports. The on/off button is very difficult to turn phone on/off, which could be an issue for some, so take note. However, for me this is not a major issue. So far this has been a great case and fits my needs. if issues occur I will update.

    I would recommend this to a friend