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Customer Ratings & Reviews

OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3056 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 57 Reviews mentioning:
material
  • Rating: 3 out of 5 stars

    Great durability but rubber easily stains

    Posted
    XrAyChIcK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm upset that I paid $40 for a case and 3 weeks later it looks crummy. The pink rubber gets stained if you put in your jeans pocket. And it does not come off, ice tried everything!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    White rubber part gets too dirty

    Posted
    ShawnPgh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love otter box but making the rubber part white isn't a good idea. I would recommend this product. Just not this color.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not that good

    Posted
    DFir
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The rubber part over the power button makes it way to hard to push, plus the case broke on the bottom after dropping the it with phone in it, I'm still using it but had cut/mod the bottom part.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there DFir,

      Sorry to hear that this Commuter series didn't end up working out well for you! Our friendly Otters are positive that a brand-new replacement shouldn't give you any such trouble going forward, so please feel welcome to give them a call at 1-855-688-7269. They'll get a warranty claim rolling right away!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Very good phone case

    Posted
    Efire69
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Knock on wood but no damage from drops, dirt or moisture.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Too cheap

    Posted
    Redwolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Lasted 2 weeks and broke pirates time dropping it is too much plastic brittle

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Redwolf,

      We are sorry that this Commuter did not go the distance. All is not lost as we can easily replace your damaged case through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get that lined up for you!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    The cover works well

    Posted
    RieRie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Only part that I dislike is the white rubber edge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good cover

    Posted
    kLynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Can listen to headphones without taking off the outer cover but the white rubber layer gets dirty very fast.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    The colors are very cute

    Posted
    Julie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It's a nice cover and it's skinny so the phone doesn't look so big with it but the rubber pink part gets dirty too too fast and that's is what I don't like

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Cracked already

    Posted
    pjcathcart
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not sure I would buy again the plastic already cracked

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works like it is supposed to.

    Posted
    KJOO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The screen protector is not the top of the line GLASS and the Rubber FLAP protector for the lightening connection is somewhat annoying. However the Screen Protector is easily replaced, and for drops the box is the best for the price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Poor design for input covers

    Posted
    Bunny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I did not care for this cover. It seems to be good at protection however the rubber covers of the input spaces is awkward and the rubber sticks out at an odd angle.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great!

    Posted
    Carleena
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is my second otter box, I love it. My only issue with it is that part of the bottom plastic ( where u pull in headphones/ charger) always snaps off.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Durability

    Posted
    Reviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    OK case if it were cheaper. This is the second one, as the first broke at a very weak point at the bottom (thin plastic area).

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi there,

      We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get.

      Speaking of the warranty, we hope you took advantage of it when your first case broke. If you ever need assistance with your Commuter case please give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Good case

    Posted
    Nunnuq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    These are very good cases. The only negative is the case tends to break at the bottom over time since it is only a very thin piece of plastic.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not so great

    Posted
    Wobe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After having used many Otterbox products over the years, I was disappointed. This case has a thin plastic trim near te charger input which cracked within two weeks.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Works well if you never remove the case.

    Posted
    Gravy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case is not compatible with the dock I have, so it must be removed each night. The plastic is not flexible which caused it to break into two pieces across the back, with only a gentle flex to slip it on to the rubber insert.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice case

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nice case, keeps my phone safe & clean thanks to the port covers. Only draw back is the rubber is so stiff it's difficult to press the sleep/power button.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent Case

    Posted
    Barkerman915
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great case, for what it is. The texture of the plastic is not what I was looking for and my phone would often slip out of my hand.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice case, safeguards my iphone

    Posted
    Aquamom
    • Verified PurchaserVerified Purchase

    I like this case it protects my iphone, it has a clean design which I also like. I did not rate it 5 stars because it is the second Otter Box I had to purchase the first one was the exact same case and the plastic cracked in two places from removing it from my the case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Case For Heavy iPhone Users

    Posted
    heyitssteven
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It's a great case all around. Only issue is that over time the rubber part my start to peal where yo place your fingers the most.

    I would recommend this to a friend