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Customer Ratings & Reviews

OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3051 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 47 Reviews
  • Rating: 1 out of 5 stars

    Not a good case and poor screen protector.

    Posted
    RG873

    Purchased this case today (Mar 9 2014) based on recommendation of BB employee. Cost in store is $10 dollars more in then on line. On my iphone 5S this case configuration makes on/off switch hard to operate and covers on charger and aux plugs are annoying. Free screen protector looked good but could not be applied correctly because tab that was supposed to be easily pulled off was glued on like a price tag on a new ceramic cup. Tab had to be scraped off which made the protector useless. Tried to use old protector but case squeezes middle of phone so I think you might need a proprietary protector? Not a good buy for me.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    incomplete

    Posted
    crit2112

    I was going to get this case from the otter box online store but when I noticed it at the local best buy i figured why wait? Every case I have ever gotten from the otterbox store has been of good quality and fit perfectly. Even tho this item DID have the otterbox hologram sticker, the fit on my phone was poor, the rubber was much thinner / flimsier and the screen protector was missing from the box. I don't shop best buy much anymore because IMO, the quality has really gone down. This is the last straw - I will not be shopping at best buy again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke in the first week

    Posted
    fadingrockstar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this case for my daughter's iPhone, she picked the case herself and told me that the case would do the job. Well in less than a week she broke the case. The problem with the case is the opening that is around the Apple logo, it creates a weak spot within the case as that is where the case broke. Best Buy was great about the return although they were a bit surprised that the case broke. In this day and age there are so many options and these cases are so expensive don't waste your time on this type of case.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Design

    Posted
    JPcpa
    • My Best Buy Premier Silver MemberElite Plus Member

    The cover looks good and I think it does a good job of protecting the phone. However, there is one MAJOR issue. The Apple lightning adapter will not plug in to the bottom of the phone because it cannot reach through the opening. Seems like a pretty big design flaw. Since most people will not be willing to remove a case like this every day, this basically makes the case unusable. One other issue is that mine appears to be slightly warped. It doesn't lay completely flat on a flat surface.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not worth it

    Posted
    arsSF

    My Otterbox was only 19 days old when it broke. I was removing my phone from the case to put it into my armband before a run and it snapped. That's right, I didn't drop it or step on it: it broke under normal use. All Otterbox will do is replace your case. You could not pay me enough money to put my phone back in that thing. In case you are wondering, my local Best Buy would neither return or exchange it because it was broken.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible Case

    Posted
    bf1002
    • My Best Buy Premier Silver MemberElite Plus Member

    The screen protection is a complete joke. I bought this case because I needed something that had a durable shell and a good screen protector. Thought I was smart in saving ten bucks. If you are going to spend $40 bucks go ahead and spend ten more dollars and buy the defender. I put the screen protector on as instructed and within hours I have bubbles forming and it is already peeling off. Not happy at all.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great if you drop your phone often

    Posted
    Sjl1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's bulky but durable. The outside case doesn't fit Apple's lightning to 30 pin adapter. Unless you want to take off the outer hard case, which I have done several times (less than 20). Now my outer hard case is broken. The inner soft case is stretching out. Rumor has it otterbox no longer has an amazing warranty. Very disappointed and the case was expensive.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broken case.

    Posted
    bbwiguy
    • My Best Buy® MemberMember

    The hard shell broke at the very thin piece above the lighting charger port. I do not abuse my phone at all - this is just poor construction. Putting the thinest piece of shell where your finger always presses is not a very good idea.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there bbwiguy,

      Cracked Commuter shells are not our jam here at OtterBox, and we apologize that this happened to you!

      Not to worry - our awesome Otters are ready and waiting to set you up with a brand-new replacement. Just give them a ring at 1-855-688-7269, and they'll get a warranty claim rolling right away!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 1 out of 5 stars

    Case broke on bottom corner after one month

    Posted
    Lnb7
    • Verified PurchaserVerified Purchase

    The otterbox brand has a reputation for being a durable yet stylish case. The case I purchased proved otherwise as it cracked on the bottom left corner next to the headphone jack after a minor 2 foot fall from my hand. I only had the case for 1 month. I will not trust otterbox to protect my new iPhone 5S. I will no longer purchase from otterbox.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great if you never need to hold it...

    Posted
    CJtheTechGeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the first time I have been unhappy with an Otter product. This had potential as it was not bulky but the problem is, it has such a smooth and slick surface, it fly out of my hand when I take it out of my pocket or slides off my desk. At least try to make it where the surface has a non-slip material.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor protection

    Posted
    Lessjehr
    • Verified PurchaserVerified Purchase

    Dropped my purse which had my phone in it and the screen shattered, only dropped it from a height of about 4ft. Had the phone for less then a week. The screen protector did keep all shards together.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Has major problem

    Posted
    outsider999
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    If you are using the battery charger sold with the iPhone 5, there isn't a problem. However, if you need to use the charger adapter sold that allows you to use previous iPhone chargers, it will not fit into the bottom of the case and to use it, you have to take the phone out of the case, which is a pain.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely bad case!

    Posted
    OneGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't buy this case! The case broke the power button on my brand new iPhone SE. I was able to fix the button. I am able to use the case, but I had to cut out the button on the rubber part of the case. The case is protective, but is very slippery too.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not so tough phone case

    Posted
    Slmh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My 2 year old was able to break the bottom corner of this phone case off after dropping it only one time onto our wood floors and she is under 3 feet tall. It is very nice looking case and fits perfectly, but doesn't hold up to a toddler and a wood floor.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Slmh,

      We are sorry that this Commuter did not survive your 2 year old’s wood floor drop test. As long as your iPhone is okay we will consider this a win as we can easily replace the damaged case. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement set up!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 1 out of 5 stars

    What happened to the normal plain one piece Otter

    Posted
    MoBenz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have always used the Otter for my iPhones but since upgrading to latest iphone I have not been pleased with selection of otter to fit my needs. Either their cumbersome & take away from the sleekness of the phone or the design hinders use of the phone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Very Durable

    Posted
    AraceliL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have always purchased Otter Boxes for phones I own. This style has been the first kind I have been disappointed with. It tore only a month after we purchased. I will definitely make a claim with Otter Box directly but still unhappy with its durability.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy

    Posted
    Bond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Description said it contained a screen protector. All the boxes in the store were not sealed and contained no screen protector. I returned it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Bond,

      We apologize for any confusion surrounding this Commuter series! While the Commuter does not include a built-in screen protector, it should come packaged with a separately-applied scratch protector to keep your screen safe. We completely understand your decision to return the item, and we sincerely hope that this experience does not prevent you from considering our protective options in the future. If you have any other questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 1 out of 5 stars

    Not worth the $

    Posted
    jabcorey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I thought the Otter box was supposed to handle bumps and bruises. I don't even remember dropping my phone, but noticed the case was cracked within weeks of my purchase. Very disappointing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Otter box is protective, BUT

    Posted
    KITA
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The screen protector is a thin plastic cover that DOES NOT stay in place. I do not recommend purchasing this item for this reason. The face of my phone is unprotected!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not user friendly

    Posted
    WizJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product was very hard to use and led to my phone overheating. I also had a tough time even turning the phone on and off with this case on. I'd never buy another otter box again.

    No, I would not recommend this to a friend