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Customer Ratings & Reviews

OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3056 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 40 Reviews
  • Rating: 2 out of 5 stars

    What was Otterbox thinking?

    Posted
    ilya2193
    • My Best Buy® Member

    This is by far the oddest and worst case I've tried for my iPhone 5S. The case looks very pleasing in photos but that's not the case when you get it in your hands. First of all, the case has sharp edges and is very slippery. So slippery, that it doesn't grip to any surface. Next, the design is simply poor. The bottom of the silicone skin only has a thin piece of rubber going across the bottom of the screen. Ideally, the hard plastic shell is supposed to hold that piece in place but it doesn't... it just moves around every time you take your phone in and out of your pocket. The silicone skin also makes it really difficult to hit the power and volume buttons. I'm usually okay with this but not to the extent that this Otterbox does. Overall, this is an awful case for the iPhone.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I love the brand, Otter Box, but not this case.

    Posted
    JJ2013
    • Verified PurchaserVerified Purchase

    I love the brand, Otter Box, and I have always been happy with their products, but the case that I purchased is defective. There are two rubber parts on the bottom of the case that cover the headphones and the USB charger. On my case, the rubber is not long enough to cover the USB charger, so it is constantly sticking out. I have reassembled the case multiple times, but it does not fix the problem. I have even had others try and fix the problem, but nothing works. Many people notice and ask what is wrong with my case. I am very displeased with the case that I bought, and I would still recommend the product to people, but I would also warn them to be careful in their purchases.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    OtterBox issues

    Posted
    LABER
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After my first OtterBox experience (not good), exposed rubber part of the case became very lose and did not fit the phone...I thought I would not purchase another, but the Commuter series had very little of the rubber showing so I thought I would give it a try. The fit is good but the rubber covering the on/off button at the top does not fit the button well at all and is extremely difficult to operate when it does at all. Considering cutting the rubber off to expose the button to get it to function correctly. I expect a little better product from a company as well advertised as OtterBox.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The the otter box case works fine

    Posted
    mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like the product but the online experience was not good. I ordered and it was approved to pick up at the local store. Then I received a message that the card was denied. I called number listed and was told the case was ready to picked up. I went to the store and when the transaction it said card was denied. I purchased the case in the store with the same card.I few days later my bank called and said the original online transaction had been run through over 20 times and finally the bank stopped Best Buy from running the transaction through.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not my best purchase

    Posted
    shewolf217
    • My Best Buy® Member

    I bought one of these when I got my iPhone 5 last year and I really enjoyed it at first at least until I started noticing that the sleep/wake button was not very responsive. I took the case off and tried out the sleep/wake button without the case and it was broken. It would not make my phone come to life so I was constantly hitting the home button to wake it up. I had to send in my iPhone and get a refurbished one. That made me so disappointed with Otterbox. I never use my Commuter anymore because I know it'll ruin my other buttons too!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Kinda sucks

    Posted
    Bred07
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The phone instructions were non existent on how to put on the screen. I did not know that there was a third part of the otter box that was the screen protector. No where on the box did it say the screen protector was a separate part itself. The screen protector had three total pieces of plastic too! The one that goes on your phone and then a front and back protector to protect the actual screen protector!! WTF!? Buy a different phone protector.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    never get a case that offers less protection

    Posted
    llb8021
    • My Best Buy® Member

    Best buy had only 3 cases for me to choose from in this series. This case gets nicked up easily though it protects the phone. It is thin and not bulky. I would never get a case that offers less protection than this. This is the least minimal protection you should get for your investment. I would maybe use this case if your just around the house but when you leave home have your phone in a better case such as the defender.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    The case itself is good, but the port cover isn't

    Posted
    bmgfl
    • My Best Buy Premier Silver Member

    The case feels nice, good fit, and secure. However just like previous versions of the commuter case, the covers don't stay "closed" when they should, everytime I go to reach for my phone the cover is opened and gets really annoying. This seems to be classic amongst most of the otterbox family that I've owned before. If you don't mind that, it's great, if you do, find something else!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Sturdy case but can't use with car adaptor

    Posted
    MLP1019

    I plug my phone into my car everyday to listen to music. The only drawback I have to this case it that you can't use the car adaptor without having to take the case off, which is not easy to do. The case is too bulky so the plug cannot fit. For this reason alone, I'll have to choose another case. It's not something I want to deal with every day.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Rubber/Plastic Shell Peeling

    Posted
    MMJJ16
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The Outer Box may do the protection needed but the look of the box needs a bit to be desired. Coming out of the packaging is great, but as you go through everyday - the rubber/plastic shell peels. To some it may not be a big deal since many buy it for just the protection, but if you buy it for a teenage you'll never hear the end of it!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Don't care for this product

    Posted
    Brenee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Not the best case but it will do for now until I find something better. Purchased this for my son iPhone SE and noticed its extremely hard to put on and take off. It's hard trying to press buttons having the case on. It's oK for his first case. I won't be buying this kind again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Nope

    Posted
    CareJean23
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Definitely would not suggest someone buying... The only thing it has going for it is the sleek nice look. Took it out the box and it cracked without even getting it on the phone. Not worth 30 bucks... I'll stick to the big bulky Defender case from now on since I know that works!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Garbage

    Posted
    BeeVee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overpriced garbage. Hard shell has broken or cracked twice in under a year. First time 3 months in, warranty replacement went in about 5 months. Rubber gasket is completely stretched out and doesn't look good after 6 months. Do not buy!

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi BeeVee,

      Sorry to hear that your Commuter series case seems to have completely sacrificed itself for the sake of protection! We don't necessarily engineer our products to be indestructible, and as long as the phone is doing okay, that's still a win in our books. Please always feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to send out warranty replacements for whatever you need!

      Cheers,
      LifeProof Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Not that good

    Posted
    DFir
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The rubber part over the power button makes it way to hard to push, plus the case broke on the bottom after dropping the it with phone in it, I’m still using it but had cut/mod the bottom part.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there DFir,

      Sorry to hear that this Commuter series didn't end up working out well for you! Our friendly Otters are positive that a brand-new replacement shouldn't give you any such trouble going forward, so please feel welcome to give them a call at 1-855-688-7269. They'll get a warranty claim rolling right away!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Amazing until it cracked under hardly any impact

    Posted
    SarahNolan
    • Verified PurchaserVerified Purchase

    I had my case for a month or two until I noticed a crack on the bottom of my case. I hardly ever drop my phone and I never noticed it then. I contacted otterbox and they are sending a replacement. Great warranty on these cases! Overall this is a fantastic case.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    diappointed

    Posted
    gammie2530
    • My Best Buy® Member

    I expected the case to be able to take some use, but after a few months, I noticed the case was cracked along the bottom edge. I don't work outdoors or play contact sports, Any drop would have been less than three feet and from a standing position

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It's ok for normal average use

    Posted
    Angrene
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I switched to this case from a life proof case and it's just not as good. The screen protector got a scratch within the first 24 hours, the closure for the charger does not close completely. For the price it's really not worth it, but it's better than nothing

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Works well if you never remove the case.

    Posted
    Gravy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case is not compatible with the dock I have, so it must be removed each night. The plastic is not flexible which caused it to break into two pieces across the back, with only a gentle flex to slip it on to the rubber insert.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Cute, but not practical

    Posted
    BHawksGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy Premier Silver Member

    The white silicone is not able to be cleaned and looked dingy in no time. The top button also started to peel, so I returned it and decided to get another Otterbox but gray silicone. Much better.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The colors are very cute

    Posted
    Julie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It's a nice cover and it's skinny so the phone doesn't look so big with it but the rubber pink part gets dirty too too fast and that's is what I don't like

    I would recommend this to a friend