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Customer Ratings & Reviews

OtterBox - Commuter Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3056 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 143 Reviews
  • Rating: 3 out of 5 stars

    Pretty yet pain to set up

    Posted
    MomOfThreeYoungKids
    • My Best Buy® Member

    I bought this because it was a nice color and because it cost less than the Defender series ($10 less). It also appeared to be sleeker and I didn't think the Defender series looked sleek enough. I go ahead and buy this... I see there is a screen protector kit. It's like a sticker. You wipe down the iPhone with an antistatic cloth. You place the "sticker protector" on the phone. Now, this was the tricky part. It was hard to put it on perfectly. Kept trying again and again. The kit also comes with a tiny key fob type card (without the fob part) so you can push out air bubbles. Then, you take the top cover off of the screen cover. Then, you put the plastic case over the iPhone with the screen protector on it. When this was done, the screen protector was curled out of the bottom of the rubber cover. Tried putting this back in, but realized if it was this difficult to set up, it might get worse over time. I was disappointed. I returned this within the hour and paid $10 more to get the Defender series in blush/cream. (NOTE: I did find it on ebay for $27, so there are ways to get this cheaper. I just needed this now.) Also, I didn't like how the rubber openings around the cover edge weren't closing flush. Maybe this would be fine without the protective screen cover. What the Defender case had that this didn't was the screen protector was actually PART of the case... And, the Defender series case for the iPhone 5 was actually nicer than I expected it to be and sleeker than portrayed in photos.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Okay, But Not Great

    Posted
    R8it
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    One of the reasons I purchased the OtterBox phone protector for my iPhone was for the price. It was significantly less expensive than another brand that I had purchased in the past, so I thought I would give it a try. Once I fitted the OtterBox to my phone, I quickly discovered why it is less expensive. To begin with, even though the case protects the phone on all sides, the case is not waterproof. Although I haven't yet dropped my phone, the quality of the case appears as though it would withstand a decent amount of shock. The biggest disappointment for me is in the functional fit of the case with my phone. The case fits tightly around my phone, to be sure, however, pushing the power button on the top end of the iPhone through the case is rather difficult, as is flipping the mute switch on the side of the phone. The latter is due to the switch being recessed by the thickness of the case. One other annoyance is the rubber flap that covers the power port on the bottom edge of the phone. I appreciate that the port is somewhat protected, but the rubber flap lacks the ability to snap it into place or to hinge it out of the way when you want to insert the power plug. Instead, it kind of hangs there so you have to hold it out of the way with your finger to insert the power cord. None of these objections are significant drawbacks, just annoyances. Would I buy the same item again. Probably not. I would most likely wait for the case I owned previously to go on sale and buy that one again.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just average protection for your iPhone

    Posted
    Cruzctrl1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The commuter series is just adequate to protect my iPhone. Nothing new or innovative here, it's just a two piece phone case and a cheap screen protector. I would like them to start using any of the better screen protectors from the likes of Phantom skins, BSE, or even Zaggs invisibleshield instead of the dry install thick plastic stuff their including now (it seems to make the screen less responsive and doesn't heal from minor marks and scratches like the others do). Other than the screen protector, this is a functional product that will save your phone from the random bumps and bruises that an otherwise unprotected handset would experience. One more small thing is that the silicone part of this case holds dirt very well and must be washed often (next time I'll opt for a different color of silicone).

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worth the price

    Posted
    JoeTurtle
    • My Best Buy® Member

    I bought the otter box commuter case for my iphone 5 on the recommendation of the salesperson. It is lightweight and compact, and has protected my phone from several falls. I am disappointed that I have only had the case just over three months and already the front of the plastic outer case has cracked near the home button during normal wear and tear putting the phone in a pocket or purse. Also, the rubber inner case peels and rubber is always breaking off. This case does not work with the lightening adapter I purchased for my car. I had to purchase a different adapter that had an end like the charger that came with the phone. I didn't want to have to remove the case in order to charge my phone in my car. I would not recommend this product to a friend due to the high price to low durability ratio.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    This case broke.

    Posted
    memaw42

    I got this case for my iPhone 5s, last year on Mother's Day (May 2015). On Superbowl Sunday (2/7/16), my phone slipped out of my hand, bounced off the carpet and hit the metal heat register in my room. The bottom part (the hard part) of the case broke. This case is not supposed to break. But mine did. I had to replace this case, for another one. I now have an OtterBox Defender. Which is so much better than this case....and the outer shell is silicone and slip resistant. Don't buy this case (the OtterBox Commuter Case). Spend a bit more money, and get a case that is more rugged and will last longer. And won't actually break on you.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi memaw42,

      We’re sorry that the Commuter case took a tumble and sustained some damage. Sometimes while in the line of duty the OtterBox while get damaged protecting your device. That’s where our awesome warranty and customer service steps in to help. We can easily replace a damaged case. If you want to replace that broken Commuter, please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get that warranty replacement set up for you.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Good idea... but time will tell!

    Posted
    Bubba595

    This wrapper does what it's supposed to do... protect the outer phone housing from bumps, liquids, dust and so on. At least, it's done that job for the few weeks I've had the phone. Time will tell. The most notable drawback, which is immediately apparent the first time you use the phone, is that the front rim of the product prevents the ear from making contact with the "ear piece" on the front of the phone. External noises (traffic, wind, kids, dogs barking, etc.) make it difficult to hear a phone conversation! In addition, placing the ear against this rim for any length of time is uncomfortable. That's a plus if you want to make short phone calls.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A Decent Backup in a Pinch

    Posted
    Bumblelion05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My Lifeproof case is compromised and I am clumsy. I needed to pick up a quick (and cheap?) replacement to hold me over until I decide whether or not to upgrade to the new model of iPhone in the next couple of months. I looked over my options and settled on the Otterbox. The case is sturdy enough but I don't have as much confidence in my phone being protected if I drop it as I did with my Lifeproof. I also noticed more of an issue with dust and residue building up. The plastic covers over the charging and headphone ports are stiff and not always easy to get around too. But for a "replacement" case that is temporary...it works.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    More compact and appealing

    Posted
    Kantu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I had Otterboxes with the old phones and they were bulky but protected the phones very well. the rubberized 'sleeve' kept it in place on a smooth surface. This one is slimmer and easier to put into and pull out of a pocket but slides around on a smooth surface. I actually put strips of grip tape on the back to ensure it doesn't slide around. Overall, I like the new ones better and hope that long term they protect as well as the old ones did.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Loved this case but it broke

    Posted
    Sandieb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love the commuter style OtterBox case. I like being able to have a slim lightweight phone and still be protected. I loved the feel of this case but with so much plastic it easily slips out of your hand. How my case actually broke was taking it off. It's a little clunky and I cracked the back of it. My only recommendation is they would make the outside plastic thicker so it's more durable.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Strong but Gets Dirty Quick!

    Posted
    MotherOBoys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love the strong pink part of this case. It should have come with grey rubber. Instead, the rubber part is white and it has discolored within days of my purchasing it. I've tried everything to clean it including magic eraser to no avail. It leached the dye right off of my jeans. So now it is a dingy grey with white in the creases.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    adds a lot of weight to the iphone 5.

    Posted
    ruinne
    • My Best Buy Premier Silver Member

    this keeps my iPhone 5 safe from everyday booboos.had a hard time putting the screen shield on as it kept on lifting up at the sides once i got the case on so i had to do a bunch of adjustments.it's fine now but it's not centered on the home button.also it adds a lot of weight to the phone which defeats the purpose of getting a lighter phone in the first place.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Case but a bit "Slippery"

    Posted
    krafty001
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have been using Speck cases for the past couple of phones. I got this one upon the recommendation of my daughter. It's a good case but is a bit slippery compared to the more grippy Speck cases I am used to. I almost dropped it a couple of times initially. I have since gotten used to how slippery it is and it doesn't seem to be as much of a problem now

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice case but get's dirty quick

    Posted
    SP55128
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Compared to the thicker versions of the otter box, this one is thinner therefore easier to use. It is very durable and a nice case. However I bought one that was white underneath, error on my part, so it was dirty within a day. Also, the screen protector it comes with is very cheap and no matter how you put it on the edges do not stick appropriately.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Sturdy Case

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It is an Otter Box, so you know it is a strong, sturdy case. It has a nice, solid feel to it, while not being too bulky. However, the film to cover the screen is flimsy and didn't go on very cleanly. There are bubbles and wrinkles, etc. I know, you are thinking operator error, but it is not a good screen protector.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Now I understand why it was so cheep

    Posted
    itllbegreat
    • Verified PurchaserVerified Purchase

    If I drop the phone this case will protect it from breaking. But it's very uncomfortable to hold it in your hand, the material is rough plastic, it doesn't have the rubbery sensation like some other cases do, which makes it noisy and easy to push off a desk. I kept it because... I don't know why... I wish I returned it, but it's too late now.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good iPhone SE

    Posted
    Kris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This case and screen protector is adequate for iPhone SE. Initially it is hard to get the cover fit on to the phone due to the design. It is hard to press the power on button after getting the phone into the case. I am giving 3 stars due to the difficulty to switch on the phone after putting the cover.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Kris,

      Our apologies that the installation for the iPhone 5/5S/SE Commuter proved to be a little tricky! Occasionally, the side buttons on new cases can be a little inflexible at first, but they do tend to eventually relax. Accessing that power button should become easier with time and consistent use.

      If you ever find yourself in a situation where the case needs to be installed again, please feel free to take advantage of our installation video (link below). This should offer a straightforward method of applying the product. If you have any additional questions, please feel free to call our Otter experts at 1-855-688-7269, and they'll gladly help out!

      https://www.youtube.com/watch?v=ZL8Ixz3tBME

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Decent product for the price

    Posted
    iowafan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Needed to replace an old case and opted for a slimmer version. Feels a bit cheap compared to the rubber case I had previously but it's expected at that price point. Screen cover is touchy so be sure to be gentle when applying or it will crease. I would only recommend this version if you can guarantee it won't be dropped.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful case but creates unstable surface!

    Posted
    Elizabeth9552
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Immediately loved this case when I saw it in the packaging. However, after installing it on the phone, I realized that laying the phone on a flat surface resulted in the phone wobbling and being unstable. I was worried this would result in a greater chance of the phone falling so I ended up returning this case for more traditional one.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    great protection but

    Posted
    IYAOYAS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case seems great and has great protection like most otter boxes but the port covers get pushed in too deeply sometimes and are hard to grasp to open. Same with my otterbox for my tablet.really frustrating. Generally have to ask someone with fingernails to lift it or find something else to pry it open with.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    All Otter cases are great quality

    Posted
    Mattfunk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love all Otter cases protective qualities. This one would be perfect for me if the entire case was coated in the rubber for grip like the defender. Can't ever find a Symmetry for a 5S and I prefer the 5s size to the 6 & 6s. I have to carry an iPad too so I don't anymore large screens b

    I would recommend this to a friend