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OtterBox - Commuter Series Case for Samsung Galaxy S9+ - Black-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 345 reviews

97%
would recommend to a friend

Pros

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Customer ratings & reviews

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Page 1, showing1-13 of 13 Reviews
  • Rating: 3 out of 5 stars

    Nice case but..

    Posted
    4alan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a very sturdy case, but none of the otter box cases come with screen protectors anymore. Therefore you have to purchase another product to protect the screen. I really like the durability of otter boxes, but I'm not fond of buying 2 products to protect the phone. I've not had any luck with screen protectors, so hopefully they will change back to an all inclusive otter box.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi 4alan,

      We apologize that you're feeling discouraged by our screenless case styles for the Galaxy S9+! We intentionally decided to forego the built-in screen protector on the traditional Defender series in order to provide a clear, uninterrupted experience with the curved infinity display.

      We sincerely hope that the Commuter's sleek design is making it easy to use your phone when you're on the daily grind, and we're confident that this case should keep your device safe and secure for a long time to come. If you have any additional questions or comments, please don't hesitate to call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    So far so good, but has some flaws

    Posted
    Blidd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The lighter color seems to get dirty faster than the darker colored cases. This case doesn't work very well with the screen protectors for this phone. It peels it off. Probably wouldn't buy again bc of the screen protector issue.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Blidd,

      We're sorry to hear this Commuter case hasn't been checking off all your boxes! Although protection is our priority, we understand aesthetic attacks can be discouraging. The good news is we're more than happy to send you a brand-new case that'll keep things looking fresh. Simply just give us a call at 1-855-688-7269 and we'll set that up for you.

      It is strange to hear about the issues you're having with your screen protector. As long as the screen protector was made by OtterBox, it should be compatible with your Commuter case. We have some great troubleshooting tips for the application and maintenance of screen protectors that we think would help. Please give us a call and we'd be happy to chat!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Good Overall Case for the Money.

    Posted
    lannick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good case with only two things that really bothered me. One, people seem to have a hard time hearing me. I think the case might be interfering slightly with the mic. Second, the case is slippery. It have to prop it up against something with the harder case material.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey lannick,

      We're sorry to see that there are two things keeping you from falling completely in love with this Commuter series! This is certainly a curious situation, since our cases are built for full device functionality, and shouldn't have any negative effect on your audio signal. Our Otter investigators suspect that a misalignment issue might be the culprit here, and they would love to take a look. Please don't hesitate to call them at 1-855-688-7269, and they'll solve this conundrum in no time!

      As for the sleek nature of the case, if you're looking for something with a bit more traction, so to speak, we would recommend the Defender series. The Defender sports a rubber exterior that offers additional grip! Check it out via the link below, and let us know if you have any additional questions!

      https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s9-blue-beige/6196559.p?skuId=6196559

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Didn't work with Armor Screen Protetor

    Posted
    ChatoJr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great Case, but it didn't work with the Armor Screen Protector. It keept poping out the Screen Protector. So we Excanged it for the Otterbox Symmetry Clear Case and it work Perfectly with the Armor Screen Protector.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi, ChatoJr!

      We're sorry to hear that your Commuter Series case was giving you some trouble with your screen protector. We don't test our cases with third-party products, so we can't always guarantee compatibility with them, but we're glad to hear that your Symmetry Series clear case is working out! If you have any other issues in the future, please give us a ring at 1-855-688-7269, and we'll do our best to get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Protects my phone

    Posted
    Brendan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Solid case overall. My two issues are small. First the case blocks our a small portion of the infinity screen. Not a huge deal. Second the case is bulky. It does have a good grippy surface though

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Brendan,

      It's awesome to hear that this Commuter series has your Galaxy S9+ covered in terms of prime protection! We apologize that the style of the case itself isn't exactly what you were expecting - while we do our best to keep our case designs as streamlined as possible, at a certain point it just isn't worth it to sacrifice any more layers that could keep your phone safe. This Commuter is specifically engineered to offer the best possible balance between full device functionality and solid security, which means the case edges might overlap the screen by just a little bit. If you run into any additional questions, please don't hesitate to call our awesome Otters at 1-855-688-7269. They love helping out!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Does what its made for

    Posted
    CESAR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Always have had zagg and best at its kind. The only thing is since thr galaxy s9 is curved it lifts a little from the edge

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Too slippery

    Posted
    Jimm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nice profile case but the plastic is too hard thus slippery. Should be coated with a rubbery coating

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Jimm,

      We're sorry to hear that the Commuter series is just a little too sleek for your comfort level! We might suggest taking a glance at our Defender series, which does sport the 'rubbery coating' that you're looking for, in the form of an outer slipcover. Don't hesitate to check it out via the link below, and call our awesome Otters at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-samsung-galaxy-s9-purple/6196549.p?skuId=6196549

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Keeping my phone safe

    Posted
    Smeg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have dropped my new phone several times and there have been no issues. The color shows dirt and wear though.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Smeg,

      It's awesome to hear that this Commuter has hit a home-run in terms of protecting your Galaxy S9+ from intense impacts! We apologize that it's gotten a little worn-out during the season, and our rookie Otters will be more than happy to sub-in a warranty replacement. Please feel free to call them at 1-855-688-7269, and you'll have a brand-new case up to bat in no time!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Works well with phone

    Posted
    DuffMonkey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Works well with phone easy to put on but hard case made handling phone slippery

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey DuffMonkey,

      Sorry to hear that this Commuter series seems to be a little too sleek for your preferences! It sounds like the Defender case, which sports an outer rubber slipcover, might be more up your alley. Feel free to check out this rugged design by clicking on the link below, and if you have any additional questions, please don’t hesitate to call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!

      https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s9-blue-beige/6196559.p?skuId=6196559

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Meh

    Posted
    Jayray74
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Basic case. Nothing special. Not worth the price really.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Jayray74,

      We apologize that you're not falling totally head-over-heels for this Galaxy S9+ Commuter series! Although we completely appreciate your hesitation towards the price point, we truly feel that the cost is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all accompany the product. If you have any additional questions going forward, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to help out!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Ok

    Posted
    Sjg1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Outside case made of plastic. Slips out of hand easily

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Sjg1,

      Our apologies that you're feeling hesitant towards this Galaxy S9+ Commuter series! That specific case is designed to provide pocket-friendly protection, but we certainly understand why it might be a little too sleek for some. We would suggest taking a peek at our Defender series, which sports an outer rubber slipcover. This design might be more up your alley, so feel free to check it out via the link below, and give our helpful Otters a ring at 1-855-688-7269 with any questions!

      https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-samsung-galaxy-s9-purple/6196549.p?skuId=6196549

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    average

    Posted
    jjchapman7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nothing special, so far protection of the phone as been adequate

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there jjchapman7,

      We're so glad to hear that this Commuter series is fulfilling its destiny and keeping your Galaxy S9+ safe no matter what! Should you run into any future questions or concerns, please note that our friendly Otters are just a call away at 1-855-688-7269. They'll always do what they can to help out!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    It's an ok case

    Posted
    JayB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Its an ok case for your not the best out there for the price

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi JayB,

      Sorry to hear that you're not feeling super satisfied with this Commuter series! We assure you, your case will prove its worth time and time again as it keeps your device safe from all sorts of dangers. If you have any additional questions, please feel welcome to call our Otter experts at 1-855-688-7269, and they'll be happy to help boost your confidence!

      Best,
      OtterBox Customer Service Team otterbox