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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 286 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers express satisfaction with the Commuter Series case's protective qualities and how well it fits the Galaxy Note20 Ultra 5G. Positive feedback also highlights the case's ease of use and lightweight design. While some users noted the case's bulk, many found it to be adequately protective without adding excessive weight or size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 286 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection of phone with rubber lining and not to clunky

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Not bad...stretched out of shape after some months

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection is first rate. The inner rubber sleeve stretched out of shape, which led to the entire case not fitting a well as it did at the beginning. I opted to purchase the larger Otterbox case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on and it still fits in my phone holder in the truck!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    Otter box for Not 20

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, light not bulky. Good price and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Top quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality without the bulkiness. Love this high quality case

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits very well. I have seen reviews where they say it is lose but not this one. I've been using OtterBox for years and I'm very pleased with this one. The one thing I really like about their cases is that the USB port is covered. I've seen other cases where it is exposed and could lead to foreign matter getting in the port.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit and easy to use protection to the phone.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Secure feel and clean lines

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case feels comfortable with good grip and not too bulky for an already big phone. The side button action has a nice "click" feel and the edges keep the screen as well as the camera off a surface when laid down. Haven't dropped the phone yet, fingers crossed it wiil pass the impact test when I do.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits, protects and slim size makes easy in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good protection for your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox is one of the sturdiest protections you can buy for your phone. I see so many carrying their phones without any type of protection. If it gets dropped without protection, it will break. That is why I purchased the Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    best case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I thought my last case was really good it seemed to have a lot of protection on it and I had for about a month want to put a new screen protector on it took the case off and realised the back of my phone was cracked I should aboard the Arctic case from the get go I learned a valuable expensive lesson

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Okay Protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not add extra weight to the phone. However I hope I can get the same protection from the defender series. In all I like it and I have no issues

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't drop it you'll crack the inner frame.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox look great. Wonderful colors when you can find them. Once you drop it the inner frame will crack. Very brittle plastic. Still saves your phone from a $29 Asurion claim. (Verizon cracked screen is free) These are pricey at $59 but it will protect your $1,400 to $2,000 phone. There are better options than OtterBox. Drop it one time.......

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case (when it stays on). Sometimes the corners will pop out for no reason which totally defeats fhe purpose but i baby my phone so it keeps it safe enough.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone nicely. I am glad that it offsets the camera lens as I was really worried about it getting snagged on things but the case makes it more of less flush. A bit looser on the phone than I was expecting though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Phone Case Out There For Protection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best of the best. Never have any big issues with it. Always protects my phone during drops. I always have a screen protector on my phones also, so this case accommodates for that. Overall great phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 3 out of 5 stars

    One side not tight

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good phone protection. It could be better. One side looks very loose and other side perfect fit.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Blash,

      We're so sorry this Commuter Series case isn't fitting right. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement case which should fit seamlessly this time around. Please feel free to give us a call at (855) 688-7269 and we'll take it from there!

      Best,
      obcst OtterBox

  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox protects the phone very well. It is a bit clunky though. The plastic covering seems rigid. All in all, it was worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Note

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best brand for phone protection. They're so confident in their product that if you're phone sustains damage and you used the case correctly, they'll buy you another!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best of the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love otter box cases. They do a great time protecting my devices. I’ve always owned larger devices and I’ve never had a crack or dent while using these cases. They’re great.

    No, I would not recommend this to a friend
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