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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 363 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are impressed with the Commuter Series Hard Shell's protective qualities, ease of installation, and comfortable grip. Many appreciate the case's lightweight design and the variety of attractive colors available. While some users noted minor concerns about bulkiness and the charging port cover, the overall feedback highlights the case's effectiveness in safeguarding the iPhone 14 Pro Max. The positive comments on price and quality further solidify its appeal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 363 reviews
  • Rated 5 out of 5 stars

    Happy Consumer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Buy! This is so better than the shorter cords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets the job done. Comfortable in your hand. Consider it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. A must for any new phone. Reasonable priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case I always buy this brand to protect my new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case for the new iPhone 14 pro max . Solid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable case that protects your iPhone very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall but doesn't close all the way.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but the product that covers the charger is not sturdy it doesn’t close right.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Let down part 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke my back iPhone glass from waist high. This is the second phone , with the first being a 12 pro max with a defender case. Never buying from this junk company again. Catalyst FTW

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Oh no! We're so sorry to hear that. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.

      Warm regards,
      OtterBox Customer Support OtterBox

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for the cost fits nicely in pocket without feeling like a brick

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Very slick. Not a good feeling.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me, the commuter didn’t work. The back of the case is very slick and provides no grip on the phone. It seems like it provides good protection but zero control in your hands.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Why no mag safe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like when a phone has had a feature for multiple years the phone manufacturer should add that feature to case automatically

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Josh! We apologize for any inconvenience experienced with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any possible troubleshooting to enable you to fully utilize all the features of your device. OtterBox

  • Rated 3 out of 5 stars

    Good case, just not my style.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very durable case, a little hard to clean when it got dirty

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Good to know the Commuter Series case has held up under the pressures of daily use, though we were sorry to hear that yours had taken a shine to some grime. Were you ultimately able to get the thing spruced back up? If your case has somehow suffered some permanent cosmetic complications, we'd be more than happy to help get you set up with a brand-new warranty replacement for a fresh start. Just send word through the following link, and we'll get right on the case!

      https://www.otterbox.com/en-us/warranty-begin

      Cheers,
      OtterBox Customer Support OtterBox

  • Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel more flimsy than the previous model (now a 2pc)

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Actually, the Commuter Series case has consistently been just the two components—a hard outer shell and synthetic rubber inner slipcover. Well, way back in the days of the iPhone 6 and earlier, we did include a polycarbonate screen protector that was optional for use, but other than that this case is pretty much the same.

      If you're looking for something a bit more robust with additional layers, that would be our Defender Series Pro case. Feel free to take a closer look at that option through the following link, and give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to talk shop!

      https://www.bestbuy.com/site/otterbox-defender-series-pro-hard-shell-for-apple-iphone-14-pro-max-black/6510994.p?skuId=6510994

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great deal for your buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn’t big and chunky and awkward like other cases. Feels slim and sleek and easy to hold but still does the job of protecting from falls. Dropped my phone a few times already and it was fine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It says its not wireless charging compatable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I heve been buying this brand for a long time. Tge case looks good. If looks and feels like my older case. Unfortunately it does NOT allow wireless charging.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thanks for making Otter your go-to for the last long while, we really do appreciate the support! And we're sorry that you're having some wireless charging woes while using your most recent Commuter Series case.

      This model has been tested to ensure it's compatible with Qi technology, but results can still vary depending on what type of charger is being used. Also, fair warning that it doesn't have any internal magnetic properties that would provide a "locking" connection to a MagSafe charger, though it will allow a charge to pass through. If you're not looking to utilize Apple's MagSafe ecosystem, our OtterSpot Wireless Charging System will work great with the case!

      Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, gives awsome protection from drops. It doesn't feel overly thick and bulky either

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    14 Pro Max Otterbox Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! Awesome protect and not bulky. Highly recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not compatible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packaging says it’s compatible with wireless charging devices. It is not

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We actually have tested the Commuter Series case to ensure it's compatible with Qi wireless technology, but that can unfortunately still leave open the door for a varied experience depending on what charger is being used. In addition, while the case will allow a charge to pass from a MagSafe charger through to the device, it doesn't have any internal magnetic properties to facilitate a "locking" connection.

      Have you tried our OtterSpot charger? Although we aren't able to test for use with all of the third-party options available these days, this one worked just fine for us. If you continue to struggle, please feel welcome to touch base at 1-855-688-7269, and we'll be glad to see if we can help point you in the direction of a better overall experience going forward.

      Happy New Year!
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Great phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the case during a sale that they were doing and I couldn’t be any happier with the case for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Nice colors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice colors and a very good case and it always easy to use.

    I would recommend this to a friend