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Customer reviews

Rating 4.8 out of 5 stars with 362 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Commuter Series Hard Shell's protective qualities, ease of installation, and comfortable grip. Many appreciate the case's lightweight design and the variety of attractive colors available. While some users noted minor concerns about bulkiness and the charging port cover, the overall feedback highlights the case's effectiveness in safeguarding the iPhone 14 Pro Max. The positive comments on price and quality further solidify its appeal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 362 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case not big and bulky so fits in pockets well but also not flimsy and brittle. It is well priced and affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, but doesnt turn your phone into a huge brick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox 14 Pro Max

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years later and I’m still using it. Bottom right plastic over speaker has come off from overuse, but Otterbox does it’s job.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good protection for iPhone investment.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and thick but not too thick. Found a better color so will return item but still worth the price considering how well it should keep an expensive iPhone 14 pro max safe (I say should since haven’t dropped it with case on). Photo provided is of other color found.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox for the Win

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want your phone to be protected Otterbox is the way to go. This is my 2nd Otterbox purchase and color is great!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Another home run from OtterBox Commuter series

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 weeks into this purchase and I’m still a huge OtterBox Commuter FAN. HIGHLIGHTS include the raised hard plastic outline surrounding the camera lenses cluster, smooth sliding hard plastic shell, just enough silicon to give you a solid grip, but not get the phone sticking to your pocket. NEGATIVES number just one; the rubber flap that seals off the recharging port. Too much of a pain so I snipped it off. After all, dust can enter the speaker ports since they have no cover either. I affixed a Pop Socket and a metal magnetic strip for a car mount to the back and they have adhered perfectly! OVERALL - great purchase that I’m sure will last the life of my 14 PRO MAX.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case at a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, good price not to bulky. Hasn’t shown any signs of wear in a month

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Slimmer Case Same Protection!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get Otterbox and this is my favorite by far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy rhymes with great quality. They never disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Typical Otterbox Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Dropped my phone a few times and haven’t seen any damage to the phone nor case. It supports wireless charging but I didn’t realize it wasn’t MagSafe so I won’t dock a star for my mistake.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Strong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box is just the best….strong and protective. I will not buy any other brand.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good case

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After barely falling the case has cracked, and I’ve only had it for a few months. These phone cases are not getting any cheaper, and for this product to be so expensive, yet it be this cheaply made and for it to break at its strongest point goes to show how crap of a case this is at actually protecting your phone. Somehow my phone isn’t cracked but I’m buying a sturdier case for my phone. Inexcusable especially considering some phones are in the 1k dollar range.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We're so sorry to learn about your recent experience with the Commuter Series case for your iPhone 14 Pro Max. We get how that can be a bit disappointing, but this is definitely unexpected. We're happy to hear the case did its job in keeping your phone safe though. The good news is we have our fantastic product warranty in place to keep you covered when things go sideways like this. Please give our customer service team a call at 1-855-688-7269 and they'll be able to look into your case replacement options with you and answer any questions you might have.

      Warm Regards,
      OtterBox Customer Support OtterBox

  • Rated 1 out of 5 stars

    Average

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Breaks in the same place every time. After the 3rd one it’s time to move on

    No, I would not recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Otterbox actually protects your phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the OtterBox iPhone case, and I am thoroughly impressed with its quality and performance. The case offers exceptional protection without compromising on style or functionality. It fits my iPhone perfectly, providing a snug, secure grip that's easy to hold but doesn't slip out of my hand. The design is sleek and modern, with a sturdy exterior that feels durable yet lightweight. I particularly appreciate the reinforced corners, which give me peace of mind knowing my phone is protected from drops and bumps. I’ve already dropped my phone once (oops!), and the OtterBox case absorbed the impact without a scratch on the phone itself. It really does live up to its reputation for ruggedness. The cutouts for the camera, charging port, and buttons are precise and easy to use, and I’ve had no issues with wireless charging or accessing any of the phone’s features. Overall, I feel much more confident taking my iPhone with me everywhere, knowing it’s well-protected. Highly recommend this case to anyone looking for both durability and a sleek look!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Best phone case company

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always loved otterbox. Phones have been broken with all other brand cases but never otterbox. I usually go with the defender but have had the commuter before and it held up great! No complaints for this product from me. Love the color and easy to put on and take off if needed!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Otterbox Has Taken Over The Market

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has made themselves one of the best leading brands when it comes to any & all mobile accessories. Their diverse selection of all the various cases, screen covers, cables & charging, & device protection is unrivaled by any of the other brands on the market. When you purchase an Otterbox product, you just know that you’re receiving the highest quality item and have the reassurance that they stand behind every single one offered. Their offered warranty process is a total breeze to submit & exchange your defective item, and it covers just about everything.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Grip, Protection

    Rated 5 out of 5 stars

    Picky person gives this case a 10/10!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic case! Sleek looking, comfortable grip, and thick protection from drops. I give this case a 10/10 and im pretty picky about cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great all around phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how slim and how easy it was to put on and the protection it provides. My only gripe is that for me personally the bump for the camera area I wish was flush with the back.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit! Otterbox is the best! I have always loved Otterbox since dropping a phone from the top of my SUV onto a major highway. A biker found it and called me the next day. I was surprised to see there was not one scratch or dent on it even after being amidst thousands of vehicles on a major Texas highway!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Good case

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put on and protects your well. It worth the price.

    I would recommend this to a friend
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