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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® 12.9" iPad® Pro (3rd Generation 2018) - Black-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 107 reviews

  • 10%
97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 107 Reviews
  • Rating: 2 out of 5 stars

    Not made for this iPad

    Posted
    CollegeStudent
    • My Best Buy® Elite Member

    So the actual case fits nicely. It feels rugged and secure like all defenders do. But.... the plastic screen protector deteriorated the image quality and that silky smooth glass, making navigating no different than my regular iPad. The charging spot for the pencil... it works but it’ll be the first to tear off the case, as it’s held on by two thin pieces of rubber. But what made me return it was the cover. It has two angles and they’re absolutely horrible. It’s either straight up or an awkward 20 degrees, and neither hold the iPad secure, especially the straight up. The final straw was the pencil holder, it was obvious that it was designed for the 1st gen pencil, heck it even has a picture of the first gen pencil. But it does NOT hold the pencil in place. It will wedge tightly as it slides up and out to one end of the depression made to be the holder but invert the cover and it just falls out, it also just rattled around with the cover closed. Why is is so hard to find a good case?

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there CollegeStudent,

      Thank you for your extensive and candid feedback regarding the iPad Pro 12.9" (3rd Gen) Defender series! We're truly sorry to see that your experience with the case did not have the happy ending that we were all expecting. Had you contacted us, our friendly representatives would have loved to take a closer look and troubleshoot some of the issues, but we also completely understand your decision to return the item. We sincerely hope that this experience does not turn you away from OtterBox forever, and if you have any future questions or comments, please don't hesitate to reach out to us at 1-855-688-7269. We're always happy to help out!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Otterbox 12.9” latest model 2018 (3rd Generation)

    Posted
    SeattleTechGal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This Otterbox fits my 12.9” latest model iPad Pro perfectly. Drop proof protection a plus. Easy to snap installation. Makes this real sturdy, since alone w/o any protective case, the 12.9” is really slim iPad Pro could be prone to bending; well this fits the bill to prevent that from happening! I usually carry it around without the snap on stand cover. I watched several YouTube videos and I had to laugh how they couldn’t make the case work correctly. Just simply relax and confidently snap the case on & it will work perfectly for you! I did not need to have to put on a separate tempered glass as with other cases, i.e., UAG cases with exposed glass. which require the extra cost of the glass adhesive protector. The Otterbox screen is built-in (saving you $ as you do not need an extra glass protector) and it will still gives you touch sensitivity and face recognition very easily. Yes, I highly recommend this Otterbox 12.9” latest model 2018, this is so perfect fit! The camera cutout are lined up perfect, as well as the Apple logo, and yes, the right side pencil holder recharger works great too!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Almost great

    Posted
    Kenster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case provides excellent protection but is very clumsy and sometimes difficult to remove and cover. The pencil can not be stored on the side of the ipad, there is only an awkward rubber door that opens to reveal the charging surface but it can not be closed with the pencil attached. The rubber door is a pain to open. The pencil is instead stored inside the hard screen cover. If I wanted to access my pencil right now, I would have to wrestle with the cover. I do like how protective the case is, and the screen cover works well. However, the biggest problem is that there are only two angles that you can position the ipad in, slightly tilted, and 90 degrees straight up. I have no idea what they were thinking. 90 degrees is not useful or comfortable for anything. I am surprised at the lack of options for covers for 12.9 3rd ipad pro, but I’m going to have to try a different case.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi, Kenster!

      We're sorry to hear that you're not excited about your new Defender Series case. We appreciate your feedback about the Apple Pencil location as well as the adjustability of the Shield Stand. We'll be sure to get this passed up the ladder. If you run into any other issues with your case, please give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    GRUMMAN14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased this Otterbox Defender for my iPad because I have always had good luck with them. I read how easy an iPad can bend, but I would never put it in that situation to experience it to bend. The best solution for me was to purchase an Otterbox. It provides awesome protection. It’s a bit heavy, but I want that extra security since iPads aren’t cheap. Also, it allows for the Apple Pencil (2nd Gen) to be stored and/or charged while the iPad is in the case. Personally, I remove the plastic screen cover because I always use a ZAGG Screen Protector. I am very satisfied with this product. Also, got it on sale AND had Best Buy Rewards to put towards it! Sweet!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great protection and high quality

    Posted
    Katie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had an otter box cover for the iphone and have dropped it 30+ times with no damage to the phone, so I felt an otter box ipad cover was worth the hefty price tag. I have yet to drop this, but like that every part of the ipad is covered. It is time consuming to get it in and out of the screen shield/case, but I don't plan on removing it from the case ever. There is even a snap-in holder on the outer shield for the apple pencil, which I just noticed. Would highly recommend for your tablet if you're worried about damaging such a big investment!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best protection money can buy

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased a iPad Pro needless to say I wanted my investment to be protected so I decided with the otter box defender case and I was not disappointed the layers of protection and craftsmen ship of my case is second to none now I feel my iPad is truly protected from drops and anything else life has to throw at it I am also very careful with my iPad but having the extra protection of this case makes me feel at ease for such an expensive tablet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product, one issue.

    Posted
    xsmi123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love this case. It protects my iPad Pro while I’m performing, wether I’m indoors or out. My only issue is the way the pencil is handled. The pencil stays in the hard shell of the case. If it’s attached to the side of the iPad, which is the way I like to have it, the edge is open and it looks rather inelegant. Other than that, it’s a great product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Durability That I Have Come to Expect

    Posted
    ChanceY
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The rubber casing is what I would come to expect from OtterBox. The hard plastic case for protecting the screen is a nice perk, but I would not use it on the back of the rubber casing if you need easy access to the power port and pencil docking area. Finally, one must take care when fitting the rubber casing to the iPad. If not fit properly, then the gasket can start to come off of the iPad.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I don’t regret this purchase.

    Posted
    Onelaneover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The build quality is very good and it feels good in hand. This case is very durable and stylish with great functionality for the 12” iPad Pro and works better than I expected. I would have chosen another color if it was available but the black is very professional.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case bit pic is a little deceiving

    Posted
    Champ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have used Otterbox cases on my iPhones and iPads for years now, so there was no question I would get one for my new iPad Pro. However, the pictures in the description led me to believe that the Apple Pencil could be attached and the case closed. That is not reality. It may be in the description, but if so, I didn't see it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case

    Posted
    Jk90
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It is a great case. Provides great protection there is a couple of thing I don’t care for one is the stand one side stands it up too much and the other side don’t stand it up enough. The other thing is the spot where the pencil goes could stand to ne on a hinge to make it easier to get too other then that its a great case

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case but could use improvements

    Posted
    MikeyDonuts
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great case, not a huge fan of the flap that opens to charge the Apple Pencil. It seems like you are peeling away the outer case instead of opening a flap like the charging port. Also super disappointed no hand strap is available for 3rd gen iPad pro’s.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Cases out there

    Posted
    TheBigWhistle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I only buy OtterBox cases anymore. They are head a shoulders better than the other brands. Your iPad Pro could survive a war zone in one of these cases. They are pricey... but total quality and worth it. Protect your investment and spend a little more on OtterBox.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Protects well.

    Posted
    Suzy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wanted the best protection I could get for my iPad Pro 12.9 inch. The lid has a stand that I use daily. Yes it’s a little bulky, but the device is large and I wouldn’t expect any less to protect. It is pricey, but it is protecting a pricey device. Well worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best way the protect your iPad Pro

    Posted
    MNBest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I use my iPad Pro in a rough environment and needed to make it was not going to get damaged if it was accidental dropped. Outer Box Defender was my first choice. It comes with and protective case that also can be used as a prop up stand.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    No paper like screen protector

    Posted
    JesusisKing
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    No paper like screen protector is my only wish, he ce the 4 stars. The cover is also wonky as a stand, not really convinced they thought it all the way through. Other than that it's a great protective case that the pencil for the iPad works great with.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    When you buy an iPad you should buy an Otterbox.

    Posted
    MisterD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    So far this otter box work well. It protect my iPad Pro. Easy for installation. I hope this kick stand doesn't crack or break. You should always have protection to cover over your iPad Pro! It makes it last longer and keep it in good shape.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for the ipad pro.

    Posted
    Hump
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great case and it definitely protects my ipad pro. Not a fan of the screen protector. If anyone is curious, the screen protector can be removed very easily and the residue clean up along the frame should also be easy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case with toddlers!

    Posted
    Stac
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My iPad broke in the case from my 3 year old. When i got it replaced I knew I needed a case that could withstand her. This case has done that and much more! I also love that my Apple Pencil has a slot inside to keep things organized and together

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Protection for my iPad Pro

    Posted
    DeWayne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The OtterBox Defender is doing a great job in protecting my great investment that I have in my iPad Pro. I would recommend that everyone purchase this item to protect their investment. It is well worth it.

    I would recommend this to a friend