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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® 12.9" iPad® Pro (3rd Generation 2018) - Black-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 94 reviews

  • 10%
would recommend to a friend



Customer ratings & reviews

Page 1, showing1-1 of 1 Review
  • Rating: 2 out of 5 stars

    Not made for this iPad

    • My Best Buy® Elite Member

    So the actual case fits nicely. It feels rugged and secure like all defenders do. But.... the plastic screen protector deteriorated the image quality and that silky smooth glass, making navigating no different than my regular iPad. The charging spot for the pencil... it works but it’ll be the first to tear off the case, as it’s held on by two thin pieces of rubber. But what made me return it was the cover. It has two angles and they’re absolutely horrible. It’s either straight up or an awkward 20 degrees, and neither hold the iPad secure, especially the straight up. The final straw was the pencil holder, it was obvious that it was designed for the 1st gen pencil, heck it even has a picture of the first gen pencil. But it does NOT hold the pencil in place. It will wedge tightly as it slides up and out to one end of the depression made to be the holder but invert the cover and it just falls out, it also just rattled around with the cover closed. Why is is so hard to find a good case?

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there CollegeStudent,

      Thank you for your extensive and candid feedback regarding the iPad Pro 12.9" (3rd Gen) Defender series! We're truly sorry to see that your experience with the case did not have the happy ending that we were all expecting. Had you contacted us, our friendly representatives would have loved to take a closer look and troubleshoot some of the issues, but we also completely understand your decision to return the item. We sincerely hope that this experience does not turn you away from OtterBox forever, and if you have any future questions or comments, please don't hesitate to reach out to us at 1-855-688-7269. We're always happy to help out!

      OtterBox Customer Service Team OtterBox