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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® 12.9" iPad® Pro (3rd Generation 2018) - Black-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 94 reviews

  • 10%
97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-3 of 3 Reviews
  • Rating: 3 out of 5 stars

    Almost great

    Posted
    Kenster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case provides excellent protection but is very clumsy and sometimes difficult to remove and cover. The pencil can not be stored on the side of the ipad, there is only an awkward rubber door that opens to reveal the charging surface but it can not be closed with the pencil attached. The rubber door is a pain to open. The pencil is instead stored inside the hard screen cover. If I wanted to access my pencil right now, I would have to wrestle with the cover. I do like how protective the case is, and the screen cover works well. However, the biggest problem is that there are only two angles that you can position the ipad in, slightly tilted, and 90 degrees straight up. I have no idea what they were thinking. 90 degrees is not useful or comfortable for anything. I am surprised at the lack of options for covers for 12.9 3rd ipad pro, but I’m going to have to try a different case.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi, Kenster!

      We're sorry to hear that you're not excited about your new Defender Series case. We appreciate your feedback about the Apple Pencil location as well as the adjustability of the Shield Stand. We'll be sure to get this passed up the ladder. If you run into any other issues with your case, please give us a ring at 1-855-688-7269, and we'd be happy to get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Fine for storage.

    Posted
    hamlet88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Well made usable. Nice place for storing papers and instructions.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    For professional use only

    Posted
    Micki
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The otter box covers the iPad plus perfectly BUT it’s too heavy, bulky and expensive But it does protect your iPad plus 2018. Cover is hard to remove and because of the glass cover you have to hit each letter hard. Sorry bought it

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Micki,

      Although it's awesome to hear that your iPad Pro feels safe and protected, we apologize that the Defender series seems a little too cumbersome for your tastes! We certainly understand your hesitations, but rest assured - the additional bulk and price of the unit are well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all accompany the case!

      As for the touch sensitivity issues, our handy Otters are confident that some alignment troubleshooting tricks should fix things up in no time. Feel free to call them at 1-855-688-7269, and they'll gladly jump in to help out!

      Best,
      OtterBox Customer Service Team OtterBox