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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 210 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers enjoy the great protection and built-in screen protector offered by the Defender Series Case. Many appreciate the convenient stand and ease of use, although some find the case a bit bulky and heavy. A few customers noted concerns about the case's quality and price point. The power button's accessibility was also mentioned as an area needing improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 210 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It has a case on it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a five-year-old niece that’s a little clumsy she has dropped it three times already she has this saying when she drops it her eyes get real big and she quickly says it’s OK TT I got it it’s as a case on it and I just Laugh Ok This otter box Has four pieces to it so you have a full 360 protection but you can only Use it three ways

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    “Ok” case for my ipad!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case at first until around 4 months of use; I have an issue with the rubbery part that goes over the hard plastic snap on piece becoming loose and loosing it elasticity over time. Other than that the built in screen protector is prone to tearing and is very easy to scratch so be careful. But exceptionally I think this protective case will protect very well against drops compared to the flimsy one that is made by Apple. Also great limited lifetime warranty on this product if you ever experience any issues they will ship an replacement A.S.A.P

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, Drey!

      We're sorry to hear about the damage to your Defender Series case! That being said, you're absolutely right about our warranty! Please don't hesitate to reach out to our helpful team of Customer Service Otters through the link below, and we'd be more than happy to get you taken care of with a replacement case.

      Contact us: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Sturdy otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my otterbox very sturdy. I always put them on my expensive devices. I would recommend this otterbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally found a perfect case for my iPad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for perfect for a first generation iPad with two back cameras and no finger print....

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Screen protector

    Rated 5 out of 5 stars

    Is everything I wanted for my ipad pro!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, the case is going to make your ipad feel heavy and thick but thats because is really protected and im fine with that, the tablet is really thin and don't feel safe with it in my hands but with the case I feel much better. The build in screen protector works fine and the apple pencil goes on smoothly with no difference in sensibility. The pencil holder inside the stand is a great idea and the rubber piece you remove to charge the pencil is really good and well made.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection, Stand

    Rated 5 out of 5 stars

    Long Term Otterbox Fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a long term fan of Otterbox for protecting my various Apple products. I got a new iPad Pro, Gen 2, and knew I’d be ordering an OtterBox. This came in the authentic packaging and was shipped quickly. The protection is the best and still makes the iPad easy to use all the features. The included cover/stand works well in both positions. I highly recommend Otterbox for your iPad protection needs.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Stand
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great product to add some protection to the unbreakable screens. Very secure and does add a little extra bulk. The shell case makes a great stand.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Case quality

    Rated 5 out of 5 stars

    Amazing protective case for electronics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE OTTERBOX DEFENDER SERIES ARE AMAZING AT PROTECTING WHAT EVER THEY ARE INSTALLED. For years I used exclusively the defenders cases on different versions of iPhones andiPads/ Currently I have a defender on my iPhone 12 and two iPad pros. Recently I was getting out of a tall vehicle and dropped my new uPad pro onto the street. It was about a seven foot drop.. One od the end tabs on the defender for chipper on the hard plastic. A few minuted with a fill to smooth down the edges tase the case like new nano the iPad was not damaged at all. Great product over the years. Bravo!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Screen protector, Stand

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is great and does what you would expect for an otter box. Be aware this does have the screen protector built in contrary to what the sales rep said and you do not need to buy a Glass cover

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Stand

    Rated 4 out of 5 stars

    Solid ipad cover

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel much secure with this case. As usual for otterbox. 2nd gen apple pencil can charge with available side opening. The case cover has a slot to hold apple pencil. Cover also has stand built in to hold the ipad in two positions (fairly straight up and slightly angled from flat position). Only problem I have with it is the screen protector. Dont like the feel of it with apple pencil. Took it off and tried cleaning off the adhesive with acetone but the acetone was too strong for the frame ..it started breaking off.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPad Case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case if you don’t want your screen broken. It’s a good case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Power button

    Rated 4 out of 5 stars

    Fits as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects iPad as expected. Snug fit. I find the power button hard to engage and have to use more force than anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Screen protector

    Rated 4 out of 5 stars

    Ol' Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender - a powerhouse of tech protection. It's great. It lets me be a little rough with my iPad Pro without worrying. Has a built-in plastic screen protector. Be careful when installing and make sure no dust or dirt gets inside. Oh, and don't install this thing at home if you have pets that shed. Getting the dog hair off the screen is a huge pain. Getting this case off and on is much more difficult than OtterBoxes of the past.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Screen protector

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The defender has always been my favorite case for the iPad (until I tried the magic keyboard) This is great for protection and having a built in screen protector is sweet. I always recommend otterbox, they have great products and customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Solid case from a good brand

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case after doing some looking around for a good way to protect my investment into a 11" iPad Pro. After debating a few other cases/screen protector combos, I realized I wasn't going to beat the OtterBox defender. My first experience with OtterBox screen protectors was an original iPod touch, and I must say the quality of the newer built screen protectors have advanced leaps and bounds and are absolutely amazing. You barely even notice it is on the device. The case looks quite nice, and the removable cover/back plate/stand grew on me immediately. While it does take a second longer to open than a flip cover, it is easy to move and gives the iPad a nice thickness for carrying. The built in stand functionality is also quite useful in both the inclined and vertical positions

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Rugged & Quality Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is Quality as well as ruggedly protecting my new iPad. Although I admit that OtterBox Protection cover is not for everybody as it’s quite heavy. Overall I am really satisfied with the protection. Kudos to OtterBox..

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky and heavy - good protection but takes away from iPads sleek feel. I’m not easy on electronics but I feel that lighter cases get the job done. Although if your sognifigant other throws your device at you m, you’ll want this on it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Power button

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great but you can’t click the power button. I just use the assisted touch but it would be nice if it was made in a way to let one press the power button when need be. But it protects my iPad so very happy

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    I like this case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great, sturdy and protective. Even have an opening to charge your pencil. Is not bulky as others are. Great purchase. It could be better if a belt could be added to be carry around your hand.

    I would recommend this to a friend
  • Pros mentioned:
    Stand
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Sturdy stand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good quality, I like the fact it’s not bulky my favorite part is the stand is very sturdy.. it makes it easy to use

    I would recommend this to a friend
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