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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 580 reviews

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98%
would recommend
to a friend

Customers are saying

Customers are satisfied with the protection and durability of the Defender Series Case for Apple® iPad® Pro 12.9". They appreciate the inclusion of a stand and screen protector, and many find the case to be a perfect fit for their device. However, some customers find the case to be a bit heavy and expensive, and a few have expressed concerns about its bulkiness and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 580 reviews
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've accidentally dropped my iPad and no problems. Bought other product from the same company with same great results.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really not sure yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not dropped or bumped or had the ipad in any negligent circumstances to know if the protective cover will protect

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Tough case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is heavy duty. A little bulky and makes it heavy overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was easy to put on the Pro havent dropped it yet (thankfully) but feels sturdy should that happen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPad Pro 12.9 cvase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case had trouble with price match with amazon took way too long to get it done & checkout

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box case for the new iPad is strong and fits good totally worth it to protect your investment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good ipad protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the apple case protector but switched to the otter box as it offers better protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Overall good protection!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection overall if you work in a dusty environment!!!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there,

      Thanks for the feedback! We’re glad that the Defender is taking care of your Apple iPad. We were a little concerned when we first saw the 3 star rating. If you ever need our assistance with your case please feel free to give our helpful Otters a call at 1-855-419-7417.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK . The screen is not protected. But it's slender case .

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cover for protection I've always been a fan of zagg products they do the job well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Take cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you spend this much money for these iPad another $59 is worth the peace of mind!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is sturdy and great if you have kids. Best case I’ve had.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's a little bit more than I wanted to spend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design, it protects the merchandise. Yes I would recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    protects ipad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is protecting my sons new ipad. Now dont have to worry about it

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Compatibility, Weight

    Rated 5 out of 5 stars

    Best protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this case for 3 days and love it. Didn't buy with the iPad because Best Buy didn't have it got the targus hate it cause I always used otterbox on all of my devices. PROS great protection Not as bulky as som others otterbox CONS built in screen protector ( I took mine off) Can't use Apple keyboard

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I phone 7 otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Home button to hard to push down could not make it work right

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my grand daughter dropped it the iPod did not break

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GREAT PURCHASE FOR A SOLID PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OTTER BEEN PRETTY GOOD SO FAR FOR MY DEVICES SOLID!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    So so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case surrounding the tablet is first-rate protection. The cover and stand broke first day that I had it so not really worth the $100 I spent. Would not buy if had to do over again

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Montrose,

      Thanks for your feedback! We are sorry that the shield stand on this Defender case broke on the first day. This is understandably disappointing and we certainly want to get things turned around as soon as possible.

      Thankfully we can easily replace that damaged part through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Works well, but screen cover affects touchscreen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product offers great peace of mind with my ipad. However, the screen cover does affect the touch screens sensitivity and use. I have read about how other people have simply removed this screen cover.

    I would recommend this to a friend