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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4083 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are pleased with the Defender Series Case's protection and fit, frequently citing positive feedback on its ability to safeguard their iPhone 7 Plus and its snug design. Many also appreciate the case's color options and ease of use. However, some customers find the case bulky and have expressed concerns about the screen protector's durability and susceptibility to scratches and smudges; the lack of water resistance was also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 4,083 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Trust Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you've ever dropped your phone, there is that momentary panic moment where you wonder if you just broke it. Otterbox makes a great product, and they've likely saved me a few bucks on repairs over the years. My one and only complaint with these is that the plastic overlay for the screen can be tough to get used to. It tends to take away some of the sensitivity of the screen so you may have to adjust your style. I wanted the functionality of the case and holster, but didn't need the waterproof features...so I cut out the clear plastic overlay. I also use a Zagg screen protector and the combo works nicely this way. I've had Otterbox cases on just about all of my phones over the years, they're worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Easy great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture motion great I love it . It's so easy to use and is very clear . I drop my phone every day at leas three times a day , with my case I don't have to worry I know my phone will always be protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Very durable case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case seems to provide more protection for you phone than most other types I've looked at. It's a little bulky, especially when it is in the plastic belt holster that comes with the cover and that my phone is quite large (I-Phone 7+). I haven't dropped my phone yet, so I can't give an opinion on "how it saved my phone".

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits perfectly and has great protection, I've dropped it twice since I bought it and nothing happened. Looks great too! Only bad thing is you have to clean quite often and it's not waterproof.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case period

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my case of choice, and I've purchased it for my last 3 iPhones. Protection, protection, protection. Add the belt clip (which is perfect for my work place), and it's easily my case of choice.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Great protection but too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection but too bulky. Was not easy to access the charging port.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Juju,

      Sorry to hear that the Defender series seems to be just a tad too bulky for your comfort level! We might suggest taking a look at our Symmetry series, which still offers excellent protection, just in a much sleeker style. Feel free to check it out by following the link below, and call our helpful Otters at 1-855-688-7269 with any follow-up questions!

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-plus-aqua-pink/5577971.p?skuId=5577971

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Color, Protection

    Rated 5 out of 5 stars

    Great case for outdoorsy person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for a relative after he admired mine. We both appreciate that it protects from the elements and is portable due to the included holster. Also happy I found it in black.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Does it's job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case protects like it should all around. It does it very well considering I am prone to dropping my phone a lot due to hand ticks. The only thing I noticed is there is a small bit of plastic around the home button that has bubbled up. I'm gonna contact Otterbox about this issue, otherwise I recommend this case over all the other cases I've seen. It has a highly affordable price too! Even with the case my phone fits snugly in the back pocket of my jeans. I do notice though that because this is a larger case it may be making it harder for people to hear me during calls but not all the time. For reference I have the black defender case for the iPhone 7 Plus.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great price for a great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate cases because it makes the phone bulkier but it does protect at all costs especially a otter box, this was case was half the price of my husbands Samsung otter box, I had to grab it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Tough as nails

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this one for my teenage daughter.after the second insurance replacement in a year. I finally determined we had to go full force protection. This is it. I do think the cases are not the most comfortable when talking and they are quite bulky. But if you put protect add to priority this case is for you.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Much better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Lifeproof cases up until my last iPhone, which shattered while in one. These defender cases are much better. They ARE bulkier, but not too bad and the safety more than makes up for it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case keeps my phone secure. I dislike that the clean screen protector film finely scratches and collects lint in every single possible area. The charge port on the box is a bit difficult to pull the charger in and out. Everything else is great. Great protection and goes in and out of my pocket easily.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Water resistance

    Rated 4 out of 5 stars

    Otterbox Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox for years. The case always seems to outlast the phone and minimizes dirt and grime entry inside the case. The only downside is that Otterbox still hasnt made a waterproof case. This one so far seems fairly water resistant. My prior case seems to lose its resistance over time.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Lives up to the otter box name

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had otter box defender on every phone case I've ever owned. This is no exception. Very good fit, access to everything i need, and keeps my iPhone safe. And the fingerprint works

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox has come a long way from the bulky cases that they first produced. This case is both efficient and easy to carry. I use it in the gym alot and I haven't had any problems.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Always solid proatection from Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Defender case; the latest ones for iphone seem to be a little more streamlined now; not quite so bulky. The only reason I didn't give it 5 stars is because I'm getting dust between the screen protector and the screen of my phone. I was hoping it would do a better job at keeping dust out.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Awesome case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had one problem with this case. It protects my phone and keeps it from getting damaged if dropped. It adds a little extra bulk but nothing to unmanageable. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great Protective Case!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is easy to put on and stays in place once in the phone. Does a great job protecting the phone. Doesn't affect the functionality of the phone or features! Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Good protection but very bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old phone (Lumia Icon) was protected by an Otterbox. Not only did it protect it nicely but it tried to keep the Icon as slim as possible. Unfortunately. that is not the case with the Otterbox for the Iphone 7 Plus. I upgraded to the phone and ordered the Otterbox without even thinking twice due to my experience with the Lumia Icon. That was my mistake. I used the Otterbox on my iPhone for 2 weeks before ordering an alternative. It is VERY bulky and the buttons were hard to press. It just didn't have the same fit like it did with my old phone. In all fairness, it provides the best protection out there. I dropped the phone once while using the Otterbox and it was like nothing happened. If all you care about is protecting the phone; then go for it and get one of these...otherwise, there are tons alternatives.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Saga,

      We are sorry that the Defender case is a bit too bulky for your comfort level. You’re right, there are alternatives out there such as our Commuter and Symmetry style cases. They are both slimmer than the Defender and still offer that OtterBox quality you can trust. Check out the links below for more information on those cases.

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-plus-black/5577982.p?skuId=5577982

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-plus-black/5577952.p?skuId=5577952

      Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case! protection is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this case for over ten years wouldn't use my phone without one on it and once I put it on I never take it out l would tell anyone to purchase one for their phone if they want to keep it safe and never take it out because the day you do you will drop your phone and brake it guaranteed

    I would recommend this to a friend
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