Main Content

Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5163 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 2, showing21-40 of 5,163 Reviews
  • Rating: 5 out of 5 stars

    Tuff case for Delicate phone

    Posted
    Thegasteck
    • My Best Buy Premier Silver MemberElite Plus Member

    I have used this case since I purchased the phone. It has already saved the phone from many simple drops and one or two really rough drops onto concrete. While it does add bulk to a fairly compact phone I do feel you get what you pay for, good protection. I do have my doubts about the durability of the little flaps that cover the charging and headphone ports as these get alot of use but even if these break off the drop protection would not be compromised. Even with the openings on the case for the camera, earpiece and speakers, the phone still stays fairly clean & scratch free. This case does not fully seal the phone from all dust & dirt but it does a fairly good job at this. Its weak point for dirt or water is at these openings or if you drop it face down onto a rock. I have only taken it out of the case once to clean behind the face cover and noted that the rest of the phone still looked as it did when I purchased it. If you want a fuly sealed case then look at the LifeProof case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing case

    Posted
    Roni1792
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Forget about insurance claims and forget about cracked screens,with this case your investment is well protected from fall, drops slips and slides whatever you want to call it, to fix a cracked screen on everage it cost anywhere from 60 to 100 dollars, why wouldnt you buy this case to protect it? It costs less than that, and sometimes people crack their screens mutiple times on the year, it also protects the phone from scratches and this is only the screen im talking about, the whole entire phone is protected, from dents and all other cosmetic damages, if you want waterproofing I recommend you get the preserver series from otterbox as well, i have multiple cases from otterbox and trust me ever since otterbox i havenot had a damaged phone, plus if you phone is protected it has higher resell value, I am a bouncer and A loss prevention agent so My days can really get crazy, this case has multiple layers of protection.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Defender Didn't Defend

    Posted
    DefenderDidnotdefend

    I have the Otterbox Defender for the Galaxy Note 4. The phone was dropped from about 3-4 feet off the ground while just holding it. The LCD has cracked, touch screen doesn't work and the screen no longer lights up. On a separate but similar topic, the screen protector on the Defender still allows dust and lint to get through the opening the button used to turn the screen on. If we didn't have an additional albeit cheap screen protector on the phone the screen would also be very scratched. Needless to say, we will not be purchasing products from Otterbox again. The warranty that is offered is pointless to have if the phone ins't protected at all. Now that would be good customer service, to back up what your case should be protecting, Especially for the $65 we spent for the case to begin with, with the expectation that we wouldn't have to worry about the phone being damaged.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    You really otter get this critter

    Posted
    Claritarose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    At this time Apple® iPhone® SE, 5s and 5 is getting a little long in the tooth. However, it still works and I need to stretch my budget. I kept my phone in my pocket and this is the second one that the screen started to detach. I rushed down to the store with cash in hand and willing to do anything to keep the phone going; I even considered super glue. After they calmed me down the OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 – Black was offered as a solution. Sure, enough the phone went into the OtterBox in pieces and now works as new. It snapped in very easily. The OtterBox holds my phone together and now I keep it on my belt. I was a fool not to get this a long time ago as it is very convenient and actually easier to use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    PERFECT!!!!

    Posted
    Reviewer888
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    OtterBox Defender is the perfect protection for my iPhone. It provides front screen protection with a durable clear plastic face, rear protection case, and a rubber edge protection that juts out from the front face so that if phone falls, the rubber absorbs the impact while the clear plastic protects the delicate screen. The case also comes with a durable swivvel belt clip which I find a must for easy carry access. The OtterBox is strong yet not so bulky. It actually looks like it's part of the phone which is pretty cool. This is my second one I received as a gift. The first one is now my backup - not bad!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    surprisingly happy with it

    Posted
    Lionhart40
    • My Best Buy® MemberMember

    There are a number of choices for a cover and I went with this mid cost cover. So far it's been great! (it only slipped from my pocket once) The case doesn't slip when placed in the open in my car and it adds a bit of heft to the phone. I was wondering just how the case ports would work but I found no issues using them for charger or headphones. My former phone was military spec and waterproof (I'm a carpenter) so I find I'm a bit more careful with a large flat screen even though it's protected with the raised edge of the case and a film over the screen. I won't be shoving it in my toolbelt! I'd stay away from other cases that are more decorative than protective for kids. Case isn't waterproof like my old phone was on it's own (or other cases are) so be careful of that. Otherwise it's a good case for the money.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The Case Is Great! The Clips are just horrible!

    Posted
    IllinoisCowboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Every phone I've had, I've always had an OtterBox case for it. The cases are great and do a great job of protecting the phone. The only issue I've ever had with this case is the clips. I have several cases sitting at home, because the clips have broken and you can't just buy a clip at Best Buy. The funny thing is, when my clips break, it's not because I've bumped it against something or anything like that. The clip itself breaks or the housing for the case will just snap in two. I've had cheaper cases with clips before and the clips hold up better then these. I even tried the Life Proof case with clip and it held up better then the Otter Box clip. I had to stop using it because the Life Proof case would cause my phone to have a "buzzing" sound when you talked on the phone. Otter Box is a great case, but I'm someone who needs a clip. Their clips to me aren't worth a darn.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice case, very sturdy

    Posted
    Jeffysan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this case because if I was going to spend $300 on a new iPhone 5s I was going to make sure it lasted a few years. I'm pretty happy with the feel and ruggedness of this case but it does feel bulky which in counterproductive to why you buy the iPhone. But with the case included I'm still glad I bought it. It was more expensive than I wanted to pay but I'm pretty confident it will last a long time. The only drawbacks are it is not waterproof and even water resistant. There are open parts that if dropped in water for even a few seconds it may still allow water into the phone. Also it is a bit difficult to place into the belt clip, but if you look on the positive side I guess you could say it will stay secured in the clip. Assembling the case onto the phone was also a task but once completed it fits very well. All in all, a secure protective (non-waterproof) case.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Screen cover never clear

    Posted
    bobertfrank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had several Otter Box cases over the years and they've all been great for protecting the phone--no difference here. They last well, with the limiting factor being that the rubber cover eventually stretches too much to stay on. This case's cover actually seems a bit stiffer than the old ones, so maybe it will resist this longer than others I've had did. The major downside here that I haven't experienced before is that the screen always looks like it has oil on it. I think this is due to the new design of the cover to allow use of the fingerprint scanner on the iPhone 5S. My guess is the hole reduces stiffness and allow the cover to flex relative to the screen, leaving the oily appearance. Trust me, it's not dirty. You can move the smearing by sliding your thumb down the screen, but hopefully the next version will solve this problem altogether.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Iphone protection

    Posted
    ryguymedia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used otterbox for many years to protect my IPhone. Recently upgraded to iPhone 5S so needed a new case that would protect my phone and still allow me to use the fingerprint reading feature. This case is perfect. It fits well without adding too much bulk and includes a build in screen protector. It has a cut out over the fingerprint reader so that feature is still usable. I have found over the years that the otterbox defender cases hold up well to everyday wear and tear. The only complaint I have is that the rubber part tends to get stretched out over time so it slowly put surely separates from the hard case. It still does well protecting the phone but you need to consider re-investing (especially if you take the case on and off often) every year or two. Best deal is with price matching because this case is always on sale somewhere!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the Otterbox Defender series

    Posted
    JoesCat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've been using Otterbox Defender on my iPhones for some time now. Of course I started shopping them when I plan on a future iPhone 5 purchase (up from a 4). I found this one at Best Buy on sale, so snatched it up at a great price. These cases are tough! Although I'm easy on my phones (not dropping them and such), I've more often dropped the holster portion. It's very tough plastic; where many other plastics would crack or shatter, the Defender seems impervious to such damage. Even after 100's of times removing / replacing the phone into the holster, it still holds tight. Sure it's more expensive than other cases, but the durability and protection of the phone render the price worthwhile. The built in screen protection does not impede the touch sensitivity enough to be a negative, especially since I've used one very early on.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case for extra protection

    Posted
    Hombreuno
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Upgraded to 5S from an iPhone 4 which also had the OtterBox Defender case. These cases fit very well and with great protection, yes I have dropped my phone a few times by mistake without a scratch. Grey and white color goes well with the Silver (white face) 5S. I would say this is an improvement over the previous Defender as there now no plastic cover over the camera lens which was easily scratched on the 4 version. The home key is also uncovered although the raised rim of the cover does get in the way for the fingerprint recognition. Always enjoyed the flexibility of the holster being able to hold the phone from either end or either side. Firm snap in place has held the phone safely even when running. Would recommend this cover to any one active or who just wants to get the protection for their most prized possession.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome! and for the price

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    To answer the display sides... The way the sides of the case wrap around to the front of the sides of the display makes it (IMO) a little difficult to use the sides of the display, as in the letter/symbols/numbers on the keyboard closest to the sides of display can be tough to tap. But that is minor for the most part. As for DURABILITY! It has proven it is well made and does just that "protects". Case in point: I am a construction worker and of course accidents do happen. Climbing a exterior fire escape it came off my belt and fell 20 feet, and of course it had to hit everything on the way down (thought to myself "well thats gonna cost me"). Got to the phone and NOT even a scratch on it, I do mean the case and phone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Replacing an old one that broke

    Posted
    Dofelvisland
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the 4th one of this type of otter box case I have purchased. I really like the case. The rubber outer case works very well to prevent sliding and the harder inner plastic case does a good job protecting my phone. The problem is the case holder that clips on your belt. The plastic part that allows you to remove the case from the holder tends to break after a while. I still use the first otter box case I got. I have had to buy others just to replace the case holder because they break. I would recommend the case but not the belt clip case holder.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Dofelvisland,

      While we're glad to hear that the Defender has proved itself in terms of durability, we apologize that the belt clip holster hasn't exactly been meeting the same standards! Our friendly Otters would love to take a closer look at what's going on to see if they can find a permanent solution going forward, so please feel welcome to give them a call at 1-855-688-7269. They'll be glad to further assist you with this!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Didn't think I needed it but...

    Posted
    KyleCaravalho
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this case as a gift for my iPhone SE from Best Buy about a week ago. I had wanted a lighter and smaller case, but this is what I got. I was going to get another case the was slimmer from Walmart or something, but then it happened. We unexpectedly had to move very heavy objects at work on pallets. First, my phone fell out of the holster and I wasn't worried. Then, someone else dropped probably 150lbs of books on a pallet right onto the phone and I though it was gone. I picked the phone up, brushed it off and it was perfect, not even case damage. Long story short, even if you don't think you need a case like this, you never know what may happen. Would totally recommend this case to literally anyone, it WILL protect your phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great iphone case Great price

    Posted
    Miguelangel71
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I picked up this OtterBox for under $19 (on sale). I had one before (the commuter model) and it was a heavy duty case. This one is even stronger. It’s a bit bulky but you can tell this thing will survive drops, which is what will happen with your phone everyday all day if you have kids or have an on-the-go life. I recommend purchasing this model over any other model. You might not think it’s cutesy at first, but will be kissing it after it keeps your phone ringing despite that onto the concrete fall. It has a screen protector and it brings a detachable belt clip. Which actually acts as an extra layer of protection. It’s an awesome case if you care about protecting your phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Protective Case

    Posted
    Lakemom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my family’s favorite cell phone case. After extensive research this is the brand we decided to go with to protect our phones. We have hardwood and tile flooring and this case has protected my cell phone against several falls. My husband is rough on products and his phone is still working. I previously had another Otterbox case in bright pink but wanted a black one as I have to use my phone for work and wanted a more professional look. We have used Otterbox cases for years on all of our iPods, iPads, and iPhones and highly recommend their products.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case for the money

    Posted
    litlcntrygrl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Since this case was for an iPhone SE, I got it at a significantly discounted price (after all, in the tech world, this phone is a dinosaur). I have since dropped, sat on, and I think even stepped on my phone. The case has done a great job of protecting it. I even accidentally dropped it in water. It was submerged for a few seconds. I immediately took off the case, dried my phone (which, all things considered, wasn't very wet) and the case and pretty much immediately turned my phone back on. I had 0 issues. If you're around water a lot, I would definitely suggest getting a waterproof case, but in this one instance, my case kept probably 95% of the water off of my phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Otter Box case is awesome

    Posted
    Knifemaker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I went to purchase an Otter Box case for my Mother In Laws IPhone SE. someone stole her phone so we replaced it. My family uses the Otter Box cases because they are excellent at protecting the phones from most impacts. I have dropped, sat on and kicked by accident my phone while in its OB case and I not once has it failed me. My family all use this product because it works! I was looking online and Best Buy literally was the Best Buy around for this case. I checked my local store and they had one left. The normal price was $49.00 and it was discounted to $18.99... I could not pass it up. I would have purchased it anyway but the price was a great incentive. Thank you Best Buy!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not impressed!

    Posted
    jmcbt58
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this case along with my new Iphone 5S. There weren't alot of girly options available and I would not use my new phone without a case! The case is durable and has protected my phone well for the past two months. Getting the case off to clean underneath is a nightmare. Ive had to have my husband do it each time for fear of breaking it. The design is really poor and it cannot be removed without wedging a mini screwdriver in the tab on the underneath plastic case. Also, I do not care for the material the outer case is made from. I am a clean freak and very careful about where I set my phone. Even so, the edges have picked up a wearing of the color and I have not been able to clean it off with anything I tried.

    No, I would not recommend this to a friend