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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5171 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 5, showing81-100 of 5,171 Reviews
  • Rating: 5 out of 5 stars

    Great Case for the Money

    Posted
    d6440

    The otterbox is by far the best case to help protect against dropping, dirt and dust. The clear screen sits flush to the phone and is way better than the lifeproof case. The noise reduction microphone on the back is uncovered allowing it to function as opposed to the lifeproof. Ports are easy to access and overall for the daily user this case is great guarding against drops which is where most people damage their phone. I would recommend this case to anyone who wants to protect their iphone and still be able to have access to all it's features.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dissatisfied

    Posted
    Jico
    • Verified PurchaserVerified Purchase

    I've had this brand with other iPhones, and wouldn't have considered any other product, until now. Very disappointed with this one. Because the film has an opening on the lower button, it allows moisture & debri to get underneath. The only way to clean it; which is way too often... Is to take it all apart. Not a quick thing to do. Very annoyed! Also hate that I have to keep the flap (that you open to put charging cord in).. Always open. Almost impossible to open, unless using a sharp or pointed object!!.. So I just let it stay open! Looks sloppy, but oh well!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    These. Are. Awesome.

    Posted
    EvasiveS281
    • My Best Buy® Elite Plus Member

    Dude, get one of these. I am a Marine in the aviation industry. I have dropped this thing from atop the helicopter (about 15 feet), sat on it, kicked it, stepped on it, and probably other things that a normal human wouldn't do to a phone in a case. I would NOT put this thing in water (it's not advertised as waterproof, anyways) but due to this case, my phone's lifespan is about a year...up from an average of about 6months from my previous unprotected cases. It's bulky in the pocket, but my industry requires the protection. Only gripe is SOME headphone/speaker auxiliary jacks are hard to fit with the case on.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Does NOT Protect the Phone's Display

    Posted
    Anonymous
    • My Best Buy Premier Silver Member

    I bought this Defender case to house my IPhone 5. In fact I bought the case prior to the phone. I figured it offered good protection at a good price. Sure it keeps the screen free of finger prints, protects the phone's body, etc. It does nothing to protect the screen. My 3 year old daughter took the phone and dropped it onto a tile floor from less than 2 feet. The screen shattered so although it's still functional it looks bad and is hard to read the display. Now I must pay another $800 for a new phone or hopefully I can get a new screen done at the apple store for $300. Either way I'm most displeased with this scenario.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Because you know you're going to drop your phone

    Posted
    anthonycw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had the OtterBox Defender for my iPhone 3GS, and it lasted me more than three years until I finally upgraded to a 5S. I will say I'm hesitant to demonstrate it's great protections by throwing it around with family like I did with my 3GS, but that's just because the 5S has the thumbprint sensor AND the screen's bigger than the 3GS, and I'm afraid the screen's more susceptible to damage. That's my unqualified fear/opinion, though. I also don't care for the price (who does?), and I wish they included instructions to care for it (it can get linty and such, I just use Q-tips or nail files to get into the tight spaces.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is an impressive case.

    Posted
    dcstancil

    This is an impressively strong case. I like the feel of the rubberized outer skin and the strength of the polycarbonate. The unit presents visually as strong and practical. The down side is the screen protector, which is adequately strong, but which leaves a small air space between protector and screen that lessens the brightness of the screen and causes the screen to be less sensitive. I simply removed the Otter screen cover and installed an invisibleShield on the screen, and I could hardly be more pleased with the result. Stunning.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Should have bought the Armor Series

    Posted
    Elleophone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In retrospective I should have purchased the Armor series - for just a few dollars difference you get a lot of additional features. However, for someone just looking for a starter Otterbox case or is using it for day-to-day activities it works great. Best part? Helps protect your phone from falling out of your lap when you get out the car :) Love the clip and how it's movable & can rotate the phone in either direction. After a month or so of occasionally accessing the headphone / charger port the rubber is already starting to crack. Also does not repel dirt well so the case tends to appear to get dirty quickly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Amazing case but I needs some improvement

    Posted
    Matt

    So I got this case 4 months and i to be great but here is some reason why I needs some improvements 1 the fingerprint it gets dirty so quickly with the finger prints on the screen protector and I have to use fingerprint products get them off. Another reason is headphone jack Cover I use a pair of beats studios and the cord is like a t shape and i have to plug it in sideways so it covers the charger so in conclusion the ottor box defender helps your phone from drops and everything but I needs some improvements to the booted of it and make it third party available.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case

    Posted
    Kylr79

    I have now bought 3 otter box cases. This one is a close second to being my favorite. I love the color combination even though it is reminiscent of a football team that is far from my favorite. I haven't had any problems with this case yet. But, I have noticed with the cases for the iPhone 4/4s the silicone had a propensity to pull away from the polycarbonate case. I will keep an eye on this one and maybe with the reconfigured clip it may help with that. Aside from the possibility of water getting in (although I've never had that problem) the phone is completely secure.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    almost indestructible

    Posted
    EdwardMBeaux
    • Verified PurchaserVerified Purchase

    This is my 4th Otter Box starting way back with my first iPod. I dropped it and cracked the screen within a week. Bought an OtterBox Defender, and have done so with each new phone. I drop things a lot, and have not broken an iPod or iPhone since I started using the Defender. If you're clumsy like me, or have experienced cracked screens, the Defender is worth every penny. Only downside is that it makes the phone bulkier. For me, a small price to pay.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh

    Posted
    Angela
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm torn. There is no case more protective and durable against drops and bends but this one has issues I've not seen in other otter box cases. The condensation creeps under the screen protector so I had to open it to clean it. You can't remove it without a screw driver and the screwdriver scratched my day old phone. In the end I cut two of the tabs off so I would be able to open it without a metal object and I removed the screen protector and replaced it with had glass. That resolves the issues I had but I still have a brand new scratched phone and that is irritating.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Angela,

      We’re sorry that this Defender was giving you some trouble when you wanted to remove it. You should not require any tools to remove this case. Below is a link that will take you to a video that will go over the best way to remove and install the Defender.

      https://www.youtube.com/watch?v=N3OGf7qeu-0

      Feel free to give our helpful Otters a call at 1-855-419-7417 if you have any questions.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Very protective case for 5s

    Posted
    JD99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was looking specifically for a case with a belt clip and there are not a lot of choices in store for the 5s but I didn't want to buy online sight/feel unseen/untouched. This case is very sturdy and shock resistant. The only negatives I have found are that it is a little difficult to open the flaps to access the charge port and ringer on/off switch. The only other hassle (which is really no fault of the case) is I bought an adapter for a 30 pin charger to the 9 pin lightening cord and that does not fit well -- the ribs of the case don't allow clear access to the charger port.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Case

    Posted
    SantaCruzDontWannaBe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm about as hard on phones as anyone I know and this is my second of the Otterbox Defenders for the iPh5s. First one lasted about 3 years and only recently was having issues with the rubber skin getting damaged. The screen protector is good but tends to give trouble when stuff gets under it - necessitating a takeapart to clean. The new design doesn't cover the fingerprint sensor which is very nice. Only real drawback is it's big and the rubber skin is kinda sticky and hard to get out of your pocket. I'd recommend it to anyone that needs a tough case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    excellent protection for iPhone5

    Posted
    tmthomp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is my second Otterbox Defender case for my iPhone 5. I had the first one almost a year when it was replaced for free by Best Buy. The corner of the outer part of the case had stretched out. It had been that way for a few months before I was aware that Best Buy would replace it within a year of purchase. The newer design has improved the material of the outer part of the case. I have dropped my case so many times on concrete, asphalt, Target tile flooring and never a scratch on the phone. I love the Defender case so much that I bought one for my new iPad mini that the kids get to use.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    The iPhone case seems very good, belt holder broke

    Posted
    gburkett
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Best Buy refuses to swap broke two week old product for new one. last purchase I guess I'll make. Trying to get ahold of Otter has been a problem. Meanwhile a $60 product only deserves a one star for breaking in 2nd week. The design of bending plastic to release iPhone out of holder was not well thought out. I could barley push it open to release phone. Then during 2nd week it snapped off so doesn't hold phone. Just buy the case model and probably be okay.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    great defense against dirt and damage

    Posted
    mirvin68
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    reliable defense against dirt and damage the 24 hours a day , i can go with my phone using that case everywhere i want to i can hold it with my hand or hang with him in my pocket when it falls i dont worry about my phone getting ruined because when i pick it up its like nothing happens because its protective , strong and very hard to get ruined another reason i buy these case its because i loved the color i consider Its a flawless color for a wonderfull case i would recomend this type of case to everyone and let them know their phone can be safe as long as it haves that case on

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best case on the market

    Posted
    Happywithmysamsung
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've put an Otterbox case on every new phone I've owned as well as my kids and husband had. I even bought one for my iPad ... I drop everything ! And this case works!! I only had one break and that was when I was messing around and accidentally launched my phone down the street , after landing on the asphalt and sliding , face down!!! I ran and picked it up and there was a crack on the side of my case but the phone was perfect ! Since that cover was already 2 years old and been dropped many times I figured it did its job and I got another one ....I will always buy Otterbox .

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall a great case with just a few minor issues

    Posted
    GilGarcia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall it's an awesome case with just a few minor issues which prohibit me from giving it 5 stars. Pros: Awesome fit, phone feels really protected, seems really durable, and looks great Cons: Specks of dirt/dust always seem to enter case via home button, bottom edge of rubber case always comes loose, a pain to always have to pull out rubber plug in order to charge. Feels as if it's just a matter of time before plug tears off. But like I mentioned, none of these issues are deal breakers, just minor issues. Overall it's a sturdy, good looking case and I'm very pleased with it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Case for Work

    Posted
    happi69
    • My Best Buy Premier Silver Member

    I bought this when I got my phone because I work outdoors and need to have my phone on me at all times. It's professional and comes with a belt clip that is durable as well. I remove the case during my weekends which can be tiresome but I can't keep my phone in this case because it's just too bulky for everyday life. I also connect the phone to my car and when I have to access the connectors it can be annoying because the connector cover area can be tough to open at times. But if you work outdoors and need a good protective case this is the one to get.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    GOOD phone protector but BAD phone signal

    Posted
    annarosa
    • My Best Buy® Member

    This is a great phone protector, BUT the signal is not good when in the house or building. I had the commuter with the 4S and I didnt have the same problem, my sister had the defender on hers and she had problem with signal. I wasnt sure that was the case but now that I have the defender I see is probably becasue the phone is well covered the signal can be a problem. So is a pick: Good proctetion or Good Signal... Is a hard one because phone is expensive but also want a reliable conversation and service. iPhone 5 Commuter case is a good protector and there are no signal problems.

    No, I would not recommend this to a friend