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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5171 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-16 of 16 Reviews mentioning:
display
  • Rating: 3 out of 5 stars

    Good product

    Posted
    Jimmyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great protection but don't like the cut out for the finger print , it gets dirt under the clear screen!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    great camera

    Posted
    vbqn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    small, easy to put in a pocket picture quality could be better but not bad for the price

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just ok

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I wanted a case that give me full protection so I thought. The plastic protector that goes on the front of the case made it difficult to press onto the screen. I had to press really hard and the sound that it made was a ticking sound which was very disturbing. The size of the case did not bother me because I was getting full protection but that sound, tick ticking tick as if something was sticking really was irritating. So I returned it and purchased another OtterBox that did not have a screen in front and I love it

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Ok but front cover could be stronger. It is sad Apple sells a product that you immediately have to buy a cover for.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Scott!

      Sorry to hear that the front cover on your Defender isn't quite meeting expectations! Rest assured, we put those cases through over 238 hours and 24 tests, and only the best of the best make it. We're confident that your case will keep your iPhone safe and secure going forward! If you have any questions or issues, please let our supreme support team know by contacting us at 1-855-688-7269!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    It's an Otterbox

    Posted
    domingo86
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have been an otter box fan for a while now and when I got one for my 4s it was a relationship that was built to last (see what I did there?) I love the otterbox but the only downside is that front screen protector that I hate. I am hardly ever around water or am that messy with my food, so usually I don't have an issue with things on my screen but as soon as I purchased it I punched out the front screen and it made it feel like it is supposed to.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    very sturdy

    Posted
    robyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The otter box and clip are very sturdy. I feel much safer with my phone in it. The only problem is that the screen cover keeps moving and interfering with the button on the front of my phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Case does it's job but could have more choices

    Posted
    xboxdude
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The case fits snugly over my iphone 5 and protects the body of the phone itself from any kind of scratches or wear and tear. The screen protector on the front is kind of loose fitting though and lets small pieces of debris and dirt get under it and it is just annoying to take apart and clean. I also wish the cases had different camo patterns.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better for 5s

    Posted
    Hpowner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Although this is a great case, the only thing I did not like is the opening on the front of the case for the fingerprint reader. I have the iphone 5 not the 5s. I recommend the new cases for the 5s only.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Does NOT Protect the Phone's Display

    Posted
    Anonymous
    • My Best Buy Premier Silver Member

    I bought this Defender case to house my IPhone 5. In fact I bought the case prior to the phone. I figured it offered good protection at a good price. Sure it keeps the screen free of finger prints, protects the phone's body, etc. It does nothing to protect the screen. My 3 year old daughter took the phone and dropped it onto a tile floor from less than 2 feet. The screen shattered so although it's still functional it looks bad and is hard to read the display. Now I must pay another $800 for a new phone or hopefully I can get a new screen done at the apple store for $300. Either way I'm most displeased with this scenario.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good protection for iphone

    Posted
    Nannys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I do like the protection around the phone. Easy to access ports. The front film smudges easily but that may be from makeup. All in all I like it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Another Otterbox

    Posted
    upstairsTV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This otterbox is great, just like all the other otterbox cases. I really got it so my husband could have the belt clip since his is always breaking. My one complaint about every otterbox I've had is that the bottom, front rubber part ALWAYS stretches and becomes loose after time. Perhaps it's due to how it's held. Overall I really like these cases.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Top of the Line Phone Case w/ one flaw

    Posted
    playmaker76
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overall, Ottorbox offers a very durable and protective case for your phone. This one is no different. The only downside is that it does allow moisture to accumulate under the protective screen. This gets in because the case is made to allow for use on the finger print home button so it doesn't cover up that button. Unfortunately, in my humid climate, moisture pockets build up under the clear screen and I have to commonly remove and dry out thoroughly.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case for my iPhone

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is my 3rd iPhone case. I buy this particular one for the holster. It will eventually break. The woman at Best Buy told me next time, instead of throwing it away out of frustration, take a picture of it and send it to OtterBox and they will take care of it. Too bad they just don't sell the holster separate...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great protection for iphone

    Posted
    westxgal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is my 2nd Otterbox Defender. I had to replace the first one because the covers for the access ports wore out and tore off from opening/closing them to charge, insert headphone jack, etc. However, it is a great case! My phone was run over on a busy street after falling off the tailgate of my truck and sustained ZERO damage. I wiped the tire track marks off the phone and it was good as new! You can't ask for better protection! My only complaint about the new design of the iphone 5S case is that they have replaced the rubber cover for the home button cover with only the clear screen protector. This will allow condensation, moisture, sand, etc to get between the screen protector and the glass. Other than that, I have no complaints.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Rugged! Saved my phone more than once!

    Posted
    TechNo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    When looking for a case I wanted something that would protect from dropping and allow me to hook it to my belt. Since the case is a little bulky it is a little tough to stick it in my front pockets where I used to keep my phone. The back pocket is fine, butt you know it is there...haha The little holster is great for strapping on my belt. Keeps dirt and dust out for the most part and has a grip to it so it doesn't slide around too bad. Funny product labeling...assembled in the USA with foreign materials. From China? Haha I'd buy another one. In fact this is the 4th one I have had. I am pretty hard on stuff. I'd rather not pay $50 for a piece of plastic. But I guess it protects my $500 phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Feels like rock solid protection

    Posted
    AlamoCityMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So I bought a new iPhone 5s and it was very light and slippery, and only a matter of time before it fell. I wanted something to provide rock solid protection. In general, Otter Box had very solid reviews. While I would have liked a water proof model, various reviews on those were not very good regarding call quality and, after all, what is a phone for if not making and receiving calls? Looking at the store display and talking with the very helpful smartphone sales folks at my local Best Buy, I opted for the Otter Box Defender series. Sure, you seem to be able to drive a tractor trailer over the top of the line model, but I am not an oil field worker in need of such protection. The Defender provides good solid inner case plastic protection with a tactile outer rubber case at a not totally ridiculous price for a bunch of plastic and rubber. The sales rep I spoke with sheepishly admitted to dropping his iPhone 4 in an Otter Box Defender from the second story and it survived with no apparent damage. Not a recommended testing procedure, I am sure. He was also up front on the downsides of the Defender: it is very difficult to install and remove, it is hard to keep lint out from under the front screen (which then necessitates removal and re-install). He then proceeded to demonstrate the difficulty by installing and removing the case at least 4 times before he felt he had gotten all the lint and dust off the inside of the screen. While he may have missed one piece on the edge of the screen, thankfully, I have not found lint and dust infiltration to be as big of a problem as he had suggested it would be, because it was a big chore even for an experienced person to remove and reinstall this case. On the other hand, that does speak to the security of the case. One item I have not seen in other reviews, is how the front screen plastic constantly looks like an oil spill! I was concerned about how the plastic might interfere with the touch screen functionality, but that has not been an issue. Fingerprints and oils from your skin are the big issue. I am constantly cleaning the screen. Even when clean, the petroleum chemicals in the plastic make it look like there is a constant oil slick on the screen, making it look dirty. Even people looking at the phone ask if something spilled on it, so it is not just my perception. One last item, which I am concerned may be related to the front screen, is that the phone is basically useless in sunlight - you can not see the screen. While I have not removed the case, due to the difficulty mentioned above, I will be doing so to see it I can then seen the phone screen in sunlight. This may be why the sales rep also mentioned that a lot of people remove the front screen and replace it with a Zagg screen protector. Food for thought, although I was less than impressed with the Zagg on my 3GS, and the price for that piece of sticky plastic is almost as much as the Otter Box Defender case itself! All in all, the Otter Box Defender appears to be providing the high level of protection I was looking for at a relatively reasonable price point (especially catching a sale) for a bunch of molded plastic and rubber. In the end result, it is cheap protection for an expensive phone.

    I would recommend this to a friend