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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5171 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 20 Reviews mentioning:
flap
  • Rating: 3 out of 5 stars

    Better then ok

    Posted
    Handsome
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Found it hard to put on phone so kid at store did it for me not liking the hinged flaps on bottom not good if you use head phones a lot

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    The case is solid overall and very protective.

    Posted
    Sherry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The opening flaps for the jacks may wear out before the case begins to wear out. However, I really love this case and would love to buy another one to save for later.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case

    Posted
    JimB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Excellent product, fits iPhone 5s. Only complaint is the flaps can be difficult to open.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Tough case

    Posted
    Was209
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love the toughness of the case. Flap to access lightning port hard to open

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great protection for iPhone 5s

    Posted
    ejmc3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case provides great protection and is sturdier than previous Otterbox cases such as for iPhone 4s. Wish I didn't have to remove a flap to flip silent switch on/off.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great protection

    Posted
    Marcus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Owned several and are great. The only issue I have is it is very hard to pull the flap off to charge the phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Got the iPhone se for my 11 year old to stay in touch when hes at a friends house or with family members. The case works flawlessly and protects well. Only complaint is how tight the charger flap is, I feel it would put stress on the cable.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great protection for iPhone 5S

    Posted
    Longren
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Does what it is supposed to do. It is a little hard to get the phone into. The rubber flap over the charging port is very stiff and hard to open.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sturdy but can get water underneath screen protect

    Posted
    Horowj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Still a keeper. However trying to clean the plastic screen protector caused a water spot that took a day to work itself away. Don't love the extra flap protector for the charger cord.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Durable cover

    Posted
    jjgfjhsadfgsdakfh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great durable phone. Reasonable price. Not easy to access plug in holes, as they are protected by flaps that can be difficult to open.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very protective case for 5s

    Posted
    JD99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was looking specifically for a case with a belt clip and there are not a lot of choices in store for the 5s but I didn't want to buy online sight/feel unseen/untouched. This case is very sturdy and shock resistant. The only negatives I have found are that it is a little difficult to open the flaps to access the charge port and ringer on/off switch. The only other hassle (which is really no fault of the case) is I bought an adapter for a 30 pin charger to the 9 pin lightening cord and that does not fit well -- the ribs of the case don't allow clear access to the charger port.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great protection

    Posted
    Jlaw01
    • Verified PurchaserVerified Purchase

    I previously had problems with the commuter version of the otter box line, and decided to upgrade my protection instead of paying for shipping a lot on times to keep getting replacements. This case definitely provides wonderful protection (so far, I haven't had it for too long...). The only thing I don't like about it is that the little flaps to access the input points on the phone are very hard to open. They have gotten a little easier to open through much use, but it has taken quite some time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very stylish

    Posted
    jlpruitt57
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the look of this case. Very durable and installs easy. The only thing I don't like is the flap over the home button. I cannot use the fingerprint option.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Case

    Posted
    Icemann
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a nice case. Many color options. Only issue is the flap at the bottom could have a slightly better design. Seems like it will begin to tear over time with moderate use. Other than that one of the better cases out there... really protects phone well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    saved the iphone

    Posted
    MBAprof383
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Our 18-year-old daughter uses this otterbox. She set the phone on top of her car at school as she put in her books and was distracted and forgot the phone and drove off. A few minutes later she remembered and went back, to find that several cars had run over the phone--which was in perfect condition. The only thing wrong with the otterbox was a small piece of the flap over the charger was broken off. Very well worth the money!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Buy for the price.

    Posted
    PapaGee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The Otterbox Defender provides very good protection for your valuable iphone at a reasonable price. The front protective screen does not inhibit the touch screen of the iphone in any way, and I have not seen any loss in reception with having the 'phone in the case. It is however quite a bulky case, especially when compared to other popular brands offering this type of protection. The case itself is quite difficult to get into. If you are likely to be taking your 'phone in and out of the case quite often, then this is not the case for you. The button to switch the 'phone to / from silent mode is hidden behind a little flap that is not very convenient. All in all, for the price, it is good buy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tuff case for Delicate phone

    Posted
    Thegasteck
    • My Best Buy Premier Silver Member

    I have used this case since I purchased the phone. It has already saved the phone from many simple drops and one or two really rough drops onto concrete. While it does add bulk to a fairly compact phone I do feel you get what you pay for, good protection. I do have my doubts about the durability of the little flaps that cover the charging and headphone ports as these get alot of use but even if these break off the drop protection would not be compromised. Even with the openings on the case for the camera, earpiece and speakers, the phone still stays fairly clean & scratch free. This case does not fully seal the phone from all dust & dirt but it does a fairly good job at this. Its weak point for dirt or water is at these openings or if you drop it face down onto a rock. I have only taken it out of the case once to clean behind the face cover and noted that the rest of the phone still looked as it did when I purchased it. If you want a fuly sealed case then look at the LifeProof case.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Only an OtterBox!

    Posted
    Keepmomhealthy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Finally needed to replace my 4+ year old OtterBox that I purchased when I got my iphone5 which I had for 3 years. Then, I used it on my iPhone SE. It was still usable but felt that the rubber was getting thin from wear and the flap that covers the plug hole was ready to fall off. I checked Best Buy and it was on sale! Original price $49.99+tax, I paid $22 total! Love the belt clip, but have replaced it twice over the years. The case is somewhat different than the original. The phone cover is more plastic than rubber and the bottom of the phone is now exposed. The original had covered the bottom front with the inner plastic casing and the home button was covered with the rubber from the outer casing. I feel that the original OtterBox case offered more protection in a drop situation. But I must say that I'm liking the new case as it makes me feel like I have a new phone. I only trust OtterBox and make these types of purchases from Best Buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dissatisfied

    Posted
    Jico
    • Verified PurchaserVerified Purchase

    I've had this brand with other iPhones, and wouldn't have considered any other product, until now. Very disappointed with this one. Because the film has an opening on the lower button, it allows moisture & debri to get underneath. The only way to clean it; which is way too often... Is to take it all apart. Not a quick thing to do. Very annoyed! Also hate that I've to keep the flap (that you open to put charging cord in). . Always open. Almost impossible to open, unless using a sharp or pointed object!! . . So I just let it stay open! Looks sloppy, but oh well!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Reliable otterbox protection a few design flaws

    Posted
    tolerantconsumer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had an otterbox for my iPhone 4 the design was bulky and the outer case was very pliable. The protection on the other hand was amazing. I dropped it many times (once from about 15') and it never damaged the phone. The outer case on the iPhone 5 is a lot better than the floppy silicone on it it's predecessor. My issues are with the design. Like all other iPhone 5 accessories that were released at the time of the phone release....well lets just say it all seems a little rushed. - The opening on the ear piece and camera lens has no protection at all. This would be fine if I could fit a zagg protector on the phone but the tolerances are too tight for that. - The flaps on the bottom for the headphone jack and lightning cable, open down and to the back of the phone. This may seem like no big deal but for use in the car, for say music (or any other function like apple maps) the case has to sit cockeyed unless you place it face down (which defeats the purpose for apple maps). I am a service technician that works with petroleum products and out of a vehicle. So It gets kind of annoying to have to buy an extra accessory to prop it up to not damage the bottom flaps overtime. Other than the above stated everything is tip-top. My last otterbox kept my iPhone at near unused condition. This one on the other hand, will look a little beat up around the mentioned areas. And unless I can figure something out, I will be stuck taking it apart weekly and cleaning all the junk from the week out of it. It does the job of keeping my phone in one piece. But to me it's the little things that make a product stand out. Otherwise it would have had 5 stars.

    I would recommend this to a friend