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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5169 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 29 Reviews mentioning:
opening
  • Rating: 4 out of 5 stars

    Great case overall

    Posted
    Maria
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great protective case only issue is the tabs to uncover the headphone and charger plug in are a little difficult to open.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good cover and protects phone well.

    Posted
    Gemini6040
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Like the cover except the 2 areas that are covered(for charging and for muting/unmuting phone) are very difficult to get open!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product, but the headset opening is too small

    Posted
    Savedbygrace
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    A very good product except got the headset jack opening.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Dependable

    Posted
    Fish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great case, very durable. Only down fall is the finger button because of your fingerprint it's open so all the dust goes in that hole, so you have to open and clean.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The case is solid overall and very protective.

    Posted
    Sherry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The opening flaps for the jacks may wear out before the case begins to wear out. However, I really love this case and would love to buy another one to save for later.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great iPhone case

    Posted
    Alinicric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Case is great once you get the phone into it. It's a little bit difficult to open up to put phone in though

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case

    Posted
    JimB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Excellent product, fits iPhone 5s. Only complaint is the flaps can be difficult to open.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice phone case

    Posted
    CuriousGeorge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Great case,but opening to switch between vibrate and ringtone is awkward. Case is very sturdy and screen protector is great.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Too hard to get apart

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I actually ended up returning this for another cover. I'm generally not a total idiot but I got it out of the package but couldn't open up the case to get the phone in.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    On the expensive side, but does the job.

    Posted
    DHS73
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Was a little difficult to open. Silicon layer at the base does not lock well because it got misshapened during the loading process. Also kind of pricey, manufacturer knows people want to protect their phones.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Otter Box Does It Again

    Posted
    Tina
    • Verified PurchaserVerified Purchase

    I have always gotten otter boxes, they're one of the few cases I absolutely love. It's the perfect case for the iPhone 5S, it has the opening for the finger scan and it is very durable. The only problem is since it is open for the finger scan, things can get in there and could scratch the screen.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better for 5s

    Posted
    Hpowner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Although this is a great case, the only thing I did not like is the opening on the front of the case for the fingerprint reader. I have the iphone 5 not the 5s. I recommend the new cases for the 5s only.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Solid Case

    Posted
    REP17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought the basic black but some of the colors have nice accent covers for the buttons and plugs. I do find it difficult to open the covers and switch to silent not have nails and my fingers being large. Overall, I expect it to protect as advertised.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The perfect case

    Posted
    Cibolo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love the letterbox case. I have had life proof cases and always break them but this one is very durable. Only problem is the finger print sensor is open to allow dust to get inside the case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Durable cover

    Posted
    jjgfjhsadfgsdakfh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great durable phone. Reasonable price. Not easy to access plug in holes, as they are protected by flaps that can be difficult to open.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great quality case

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Otter box cases are great quality although this one was opened up from the box and seemed like it was returned and reshelved. I saw the package was open and returned it myself. Case itself is super solid and sturdy. But it was the last case they had for the iPhone SE and it was clearly opened/used so I returned it.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Mike,

      Uh oh - sounds like this Defender series came with a little too much protection experience! We apologize that it seemed to be a returned product, and had you contacted us, we would have loved to provide further assistance. However, we also certainly understand your decision to return the item, and we sincerely hope that this experience does not turn you away from OtterBox for good. If you have any additional questions or comments, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be happy to help out!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Case holder for iPhone

    Posted
    Kumar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Didn't like it as it is not waterproof. Design is poor as the case covers the headset opening. You cannot listen to music on your headset if the case is on. I would recommend Lifeproof case; it is expensive but water proof & has better engineered design.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Kumar,

      True, the Defender is not waterproof but you should have full access to the auxiliary port. There is a silicone port door there to keep dirt and dust out but you should be able to easily open that to plug in your headset. If you need assistance or have questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Very protective case for 5s

    Posted
    JD99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was looking specifically for a case with a belt clip and there are not a lot of choices in store for the 5s but I didn't want to buy online sight/feel unseen/untouched. This case is very sturdy and shock resistant. The only negatives I have found are that it is a little difficult to open the flaps to access the charge port and ringer on/off switch. The only other hassle (which is really no fault of the case) is I bought an adapter for a 30 pin charger to the 9 pin lightening cord and that does not fit well -- the ribs of the case don't allow clear access to the charger port.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tough and Stylish

    Posted
    chaterbox
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love this product. I have dropped my phone several times without incident. I love the Realtree Camo look. The carrying case is designed for easy detachment and redocking. It is difficult to open ifyou want to take your phone out of the case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case, hard to open

    Posted
    CaraNoelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I got this case to protect my 10 year old son's iPhone SE. It is a great case, it protects the entire phone. The only negative was the poor instructions which made opening the case to install very challenging. It is very hard to open. Which if you are changing the case frequently could be frustrating, but otherwise I think it is a good thing. My son cannot take the phone out of the case without my permission and help, which since I want the case left on the phone is a plus!

    I would recommend this to a friend