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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5163 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-18 of 18 Reviews mentioning:
removal
  • Rating: 4 out of 5 stars

    Good Product

    Posted
    CantonLisa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    OtterBox has designed a product that a bit more difficult to remove once attached to the phone but it serves its purpose.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Protects phone but allows dust

    Posted
    Acesupersoak
    • Verified PurchaserVerified Purchase

    Dropped my phone saved the screen, but dirt piles up and to clean phone is a pain having to completely remove hard rubber and plastic weekly.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Tough Cover

    Posted
    Joanrazz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love that it protects my phone but it not easy to remove and put on it I want to change it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    made the phone too difficult to get out of pocket

    Posted
    BuddyBeh
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    ended up taking it off the phone as I couldn't hear through it and it was too difficult to remove from pocket/coat!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    good protection

    Posted
    jhlambert107
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    i really like the defender, I've dropped and bumped it hard into somethings and it really has done its job.i just find it difficult to access the mute button and the charger port. its also difficult to remove from the belt holder, even chipping the case at that location.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great protective cover but clip blocks microphone

    Posted
    ladyp123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Somewhat bulky for the sleek iphone, but the cover does protect well against falls and bumps. But the clip blocks the sound, so you must remove it from the cover before you speak or people can't hear you well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for kids

    Posted
    Scheyy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Perfect for kids since they are getting phones at 8 years old now. Difficult to take off without adult asssitance. I bought this for my step son since his mother wouldn't buy him a case, knowing he drops and breaks everything.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    really like this product

    Posted
    Tommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I won't buy anything else and I have tried many. After years of service my phone is like new when you remove it from this protection. A little pricey but when u have teenagers who are constantly breaking their Iphone glass the item pays for itself.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case

    Posted
    Jaimeef
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the colors. Very protective. Difficult to take off and put back on

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Cover!

    Posted
    Florence
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Well built provides good protection for phone. Easy access to charger connection. A little difficult to remove case but otherwise very pleased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great peace of mind.

    Posted
    DrJam
    • My Best Buy Premier Silver MemberElite Plus Member

    Good clean look. Gives good solid feel. Though rarely if ever needed, is difficult to remove.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case

    Posted
    MMoody
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Love the protection this case offers. I bought it for my daughter's phone. It is easy to put on but hard to take off. That's good so she doesn't remove it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Top of the Line Phone Case w/ one flaw

    Posted
    playmaker76
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall, Ottorbox offers a very durable and protective case for your phone. This one is no different. The only downside is that it does allow moisture to accumulate under the protective screen. This gets in because the case is made to allow for use on the finger print home button so it doesn't cover up that button. Unfortunately, in my humid climate, moisture pockets build up under the clear screen and I have to commonly remove and dry out thoroughly.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Case for Work

    Posted
    happi69
    • My Best Buy Premier Silver MemberElite Plus Member

    I bought this when I got my phone because I work outdoors and need to have my phone on me at all times. It's professional and comes with a belt clip that is durable as well. I remove the case during my weekends which can be tiresome but I can't keep my phone in this case because it's just too bulky for everyday life. I also connect the phone to my car and when I have to access the connectors it can be annoying because the connector cover area can be tough to open at times. But if you work outdoors and need a good protective case this is the one to get.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh

    Posted
    Angela
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm torn. There is no case more protective and durable against drops and bends but this one has issues I've not seen in other otter box cases. The condensation creeps under the screen protector so I had to open it to clean it. You can't remove it without a screw driver and the screwdriver scratched my day old phone. In the end I cut two of the tabs off so I would be able to open it without a metal object and I removed the screen protector and replaced it with had glass. That resolves the issues I had but I still have a brand new scratched phone and that is irritating.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Angela,

      We’re sorry that this Defender was giving you some trouble when you wanted to remove it. You should not require any tools to remove this case. Below is a link that will take you to a video that will go over the best way to remove and install the Defender.

      https://www.youtube.com/watch?v=N3OGf7qeu-0

      Feel free to give our helpful Otters a call at 1-855-419-7417 if you have any questions.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    WOULD NOT BUY ANY OTHER PHONE CASE

    Posted
    Sadirving
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I only purchase Otter Box cases. They are attractive but drop your phone down a flight or two of stairs or on a cement or tiled floor and you will find NO DAMAGE to the phone. . Even purchased them for grandkids for their iPads that I gave them for Christmas. They are hard to remove and sometimes hard to get the icons to open. But would still recommend them.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Protection for the iPhone 5!!

    Posted
    Evoron8
    • My Best Buy® MemberMember

    This is my first "Otterbox case Defender" I gotta say this case is really made well (not sure why the other guy was having problems) but, based on my removal of the case experience Ive had no rips or tears. The outer rubber shell is really durable its thick great grip on the hands. The inner plastic shell is hard to remove takes time once its off you will notice theres a rear soft foam that protects the back of your iphone 5 which I really like. Also the built in screen protector is cool it doesnt watermark your screen whatsoever. iphone fits snug no extra movement whatsoever perfect fit and protection. I suggest you clean the iphone really good especially the screen and under the screen protector so there is no lint or unwanted debris when you do put the case on. I dont see any reason to keep taking off and on the case do it once leave it in there and forget it till you really need to take it off.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Feels like rock solid protection

    Posted
    AlamoCityMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I bought a new iPhone 5s and it was very light and slippery, and only a matter of time before it fell. I wanted something to provide rock solid protection. In general, Otter Box had very solid reviews. While I would have liked a water proof model, various reviews on those were not very good regarding call quality and, after all, what is a phone for if not making and receiving calls? Looking at the store display and talking with the very helpful smartphone sales folks at my local Best Buy, I opted for the Otter Box Defender series. Sure, you seem to be able to drive a tractor trailer over the top of the line model, but I am not an oil field worker in need of such protection. The Defender provides good solid inner case plastic protection with a tactile outer rubber case at a not totally ridiculous price for a bunch of plastic and rubber. The sales rep I spoke with sheepishly admitted to dropping his iPhone 4 in an Otter Box Defender from the second story and it survived with no apparent damage. Not a recommended testing procedure, I am sure. He was also up front on the downsides of the Defender: it is very difficult to install and remove, it is hard to keep lint out from under the front screen (which then necessitates removal and re-install). He then proceeded to demonstrate the difficulty by installing and removing the case at least 4 times before he felt he had gotten all the lint and dust off the inside of the screen. While he may have missed one piece on the edge of the screen, thankfully, I have not found lint and dust infiltration to be as big of a problem as he had suggested it would be, because it was a big chore even for an experienced person to remove and reinstall this case. On the other hand, that does speak to the security of the case. One item I have not seen in other reviews, is how the front screen plastic constantly looks like an oil spill! I was concerned about how the plastic might interfere with the touch screen functionality, but that has not been an issue. Fingerprints and oils from your skin are the big issue. I am constantly cleaning the screen. Even when clean, the petroleum chemicals in the plastic make it look like there is a constant oil slick on the screen, making it look dirty. Even people looking at the phone ask if something spilled on it, so it is not just my perception. One last item, which I am concerned may be related to the front screen, is that the phone is basically useless in sunlight - you can not see the screen. While I have not removed the case, due to the difficulty mentioned above, I will be doing so to see it I can then seen the phone screen in sunlight. This may be why the sales rep also mentioned that a lot of people remove the front screen and replace it with a Zagg screen protector. Food for thought, although I was less than impressed with the Zagg on my 3GS, and the price for that piece of sticky plastic is almost as much as the Otter Box Defender case itself! All in all, the Otter Box Defender appears to be providing the high level of protection I was looking for at a relatively reasonable price point (especially catching a sale) for a bunch of molded plastic and rubber. In the end result, it is cheap protection for an expensive phone.

    I would recommend this to a friend