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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5161 reviews

96%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 37 Reviews
  • Rating: 2 out of 5 stars

    Not as good as you think... but not bad

    Posted
    thoddiver
    • Verified PurchaserVerified Purchase
    • My Best Buy Premier Silver MemberElite Plus Member

    It's not a bad product, that's not what I'm trying to say. What I am trying to say is there are some flaws that I *almost* want to consider fatal. (HAH! How's that for an on the fence answer?) Out of the box it is pretty nice, feels good, solid grip, nice interior, the buttons handle very well. The deep setting for the volume on off switch though is a little deep for my fingers and can be rough to click sometimes. Though the other buttons are really phenomenal. Assembly was pretty easy. At first to me it looked daunting, but the instructions really take the fear out of it. Once you assemble it once you forever can do it again. The home button and the camera's are the only two "big" holes where things can get back into the case. The home button being the biggest. It wont take long before your case is full of dust. When that happens disassembling the case is the only way I found to get it out. I have to do this about once every week or so. I got the case cause it was advertised as rugged and durable. Which I am happy to say it is. I have dropped it more times than I care to admit, and my buddy was tossing it back and forth jokingly (some friend right?) and dropped it rather hard. So I believe from my small experience it handles shock well. Though back to that fatal flaw... the dust... my goodness the dust! It gets under that screen and then you have a small piece of dirt or many that you're constantly trying to clean and can't. Because of that, I really wouldn't recommend the case to people in dirty environments. One thing I noticed about the case that I'm not sure is a good or a bad thing yet. It made the phone large. On one hand I freaked when it did that for I was excited about a thin light phone. This case made it big again... on the other it's much easier to grip, doesn't feel like it will break, and generally fits better against my ear. My pocket, not so much. (I like tight jeans... what can I say? Sexy and I know it?) No seriously though, it's a bit bulky. If they fixed the flaw of the dust I would recommend it in a heart beat, but because of that flaw I can't give it anything more than a fair. It's a fair product, it does well but compared to some of the others, the life case for example, I feel it falls just shy of them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Doesn't hold your otter very well

    Posted
    DustbusterB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Otters are known to be somewhat slippery little devils, and perhaps our hopes were cast just a wee bit too high when we selected this box to give to our daughter in celebration of her 9th birthday. While she (and apparently the otter) were quite fond of the color, the process of putting the otter into this box is somewhat confusing and non-intuitive. As I regard an otter, I count no fewer than six appendages that need to be accounted for. This otter box has only five openings - and the openings that are there don't seem to line up particularly well with the anatomy of the common otter. Regardless, with a bit of extra effort, our daughter was able to get her otter to conform to the confines of the otter box, though she received a few nasty nips in the process. To address the missing orifice, she had both the head and the tail extended through the large opening of the box. This works well. The legs filled out the remaining holes, however, due to the asymmetrical arrangement, the otter tends to turn sharply to the right in all attempts at walking. We thought maybe we had the device placed upside-down, so we flipped it over - and he just ended up veering off to the left. We flipped it back over again because we think it looks better this way... but now he's getting harassed by our pet turtle. I know, first world problems, right?!?!?

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not impressed!

    Posted
    jmcbt58
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this case along with my new Iphone 5S. There weren't alot of girly options available and I would not use my new phone without a case! The case is durable and has protected my phone well for the past two months. Getting the case off to clean underneath is a nightmare. Ive had to have my husband do it each time for fear of breaking it. The design is really poor and it cannot be removed without wedging a mini screwdriver in the tab on the underneath plastic case. Also, I do not care for the material the outer case is made from. I am a clean freak and very careful about where I set my phone. Even so, the edges have picked up a wearing of the color and I have not been able to clean it off with anything I tried.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I was disappointed in this otterbox product.

    Posted
    MS6405
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had numerous OtterBox cases for my previous iPhones. However, this case does not fit close to the screen and it is very difficult to type on. There is also a bubble over the home key. I know that it has protected my phone during falls, but I cannot deal with how difficult it is to type on my phone. I plan to return it and try another one just like it. Hopefully, the next OtterBox defender will better suit my needs.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there MS6405,

      We're sorry to hear that this Defender screen protector seems to be dealing with some bothersome bubbles! It looks like this integrated plastic might be sitting higher above your iPhone display than we would normally prefer, and our awesome Otters would love to hook you up with a warranty replacement. Just give them a ring at 1-855-688-7269, and they'll have a new case headed your way in no time!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Was great, not anymore

    Posted
    TalesFromTheLotus

    I have always been a fan of the Otterbox Defender. Have had it on every iPhone I've owned from a 3gs to a 5s. However, the new change in design has caused the case to be almost useless. The home button is no longer covered by the rubber outside so dirt just slides right in. Immediately after cleaning and putting on the case it feels right up with dirt. Have to say I am very disappointing and am more then likely done with Otterbox.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not what I expected from OtterBox

    Posted
    LanguageLarry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've always held OtterBox to a higher standard, so when I had a chance to buy one for my iPhone 5s, I was excited to try it out. Turns out, after only a few days, I was regretting my decision to purchase this clip. The material around the supporting body is flimsy and has deteriorated where the rubber meets the clip. The phone is clunky to put back in the "holster", often can't be done on the fly. Honestly, I'm disappointed...but I'm making it work.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok case but would not recommend

    Posted
    Harpreet88
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I thought this case would be perfect for my phone but I ended up returning it after a couple weeks since I got so irritated off having to take it apart and cleaning the cheap screen protector or the rainbows I would be getting every couple of days. It was not worth the headache. I ended up switching to the commuter case. I was also expecting this case to be white and pink but it is actually pink and cream which looks really nasty on my white iphone5.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great quality case

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Otter box cases are great quality although this one was opened up from the box and seemed like it was returned and reshelved. I saw the package was open and returned it myself. Case itself is super solid and sturdy. But it was the last case they had for the iPhone SE and it was clearly opened/used so I returned it.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Mike,

      Uh oh - sounds like this Defender series came with a little too much protection experience! We apologize that it seemed to be a returned product, and had you contacted us, we would have loved to provide further assistance. However, we also certainly understand your decision to return the item, and we sincerely hope that this experience does not turn you away from OtterBox for good. If you have any additional questions or comments, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be happy to help out!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Ok case for iPhone 5s

    Posted
    Nicolito2345
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've always bought otter box for my iPhones but I'm a bit disappointed on this one. Too much dust and debris collect inside of the case. It's a hassle to have to keep taking the case off to clean my phone. Appearance is great and the case feels strong. The rubber is not flimsy at all. Would be a great case if it weren't for the dust issue.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    No protection from dust

    Posted
    dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The case offers no protection from dust and lint from getting trapped between the phone and built in screen protector. In fact it is actually worse than offering no protection. Every few days my wife had to take the case apart to clean the phone. Not happy at all and will be returning this case as soon as I can.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not like the old cases. I don't like this one.

    Posted
    Dartagnan
    • Verified PurchaserVerified Purchase

    I have a 5. This is designed for the 5 and 5S, so it no longer has the front button cover that the original Otter Box design had for the 5. Therefore, it's not water resistant in the front. I returned it to the store and bought the original 5 design elsewhere, as Best Buy no longer carries it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not for a 5S

    Posted
    BigD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a iPhone 5 case. Otter box makes a newer version for the 5S. Do not get this case for a 5S if you want to use the finger print touch function. Online info on this case did not indicate there was a newer version for the 5S. Returned case for a refund.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Protects yes User Friendly NO

    Posted
    SueBee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am disappointed in the fact that people on the other end of the phone call cant hear you well. Also texting is difficult... I am sure that it is very protect of the phone but takes away from the use...

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Changes made it not so user friendly

    Posted
    Mdior1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The older models were much more durable. The new models have an opening for fingerprint recognition which cuts into your finger not to mention collects dirt... Liked the older ones better

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    convenient but too fragile

    Posted
    dbh0
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like hanging my phone on my belt but the plastic holder breaks too often. The actual case does a good job protecting the phone too bad the holder wasn't stronger

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi dbh0,

      That’s great that the Defender case is taking care of your iPhone but we’re sorry that the belt clip holster is not going the distance. We understand why that is disappointing and we definitely want to help out. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Returned

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had returned this item because it was too big and awkward in use. I was afraid that I either break it or injure myself trying to take the phone from this case.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Discontinued

    Posted
    JeffS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was for an iPhone 5 but is discontinued 8 months later. And, Best Buy wouldn't let me exchange it for another 5 case of a different color.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a big fan

    Posted
    Sar11
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The home key is exposed. So one drip of water gets under the screen protector. The whole touch screen then becomes unusable.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    The case is not fit for the iphone 5s

    Posted
    Taino79
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had otter cases before and they've worked great but this one is not ideal for the iPhone 5s. I could not plug in my beats audio.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Pretty good case

    Posted
    Dawn
    • Verified PurchaserVerified Purchase

    Don't like the area where you plug your phone in at. The case material is very flimsy and doesn't fit phone well in that same area.

    No, I would not recommend this to a friend