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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 5163 reviews

96%
would recommend to a friend

Pros

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Customer ratings & reviews

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Page 1, showing1-20 of 192 Reviews
  • Rating: 3 out of 5 stars

    surprisingly happy with it

    Posted
    Lionhart40
    • My Best Buy® MemberMember

    There are a number of choices for a cover and I went with this mid cost cover. So far it's been great! (it only slipped from my pocket once) The case doesn't slip when placed in the open in my car and it adds a bit of heft to the phone. I was wondering just how the case ports would work but I found no issues using them for charger or headphones. My former phone was military spec and waterproof (I'm a carpenter) so I find I'm a bit more careful with a large flat screen even though it's protected with the raised edge of the case and a film over the screen. I won't be shoving it in my toolbelt! I'd stay away from other cases that are more decorative than protective for kids. Case isn't waterproof like my old phone was on it's own (or other cases are) so be careful of that. Otherwise it's a good case for the money.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The Case Is Great! The Clips are just horrible!

    Posted
    IllinoisCowboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Every phone I've had, I've always had an OtterBox case for it. The cases are great and do a great job of protecting the phone. The only issue I've ever had with this case is the clips. I have several cases sitting at home, because the clips have broken and you can't just buy a clip at Best Buy. The funny thing is, when my clips break, it's not because I've bumped it against something or anything like that. The clip itself breaks or the housing for the case will just snap in two. I've had cheaper cases with clips before and the clips hold up better then these. I even tried the Life Proof case with clip and it held up better then the Otter Box clip. I had to stop using it because the Life Proof case would cause my phone to have a "buzzing" sound when you talked on the phone. Otter Box is a great case, but I'm someone who needs a clip. Their clips to me aren't worth a darn.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Screen cover never clear

    Posted
    bobertfrank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had several Otter Box cases over the years and they've all been great for protecting the phone--no difference here. They last well, with the limiting factor being that the rubber cover eventually stretches too much to stay on. This case's cover actually seems a bit stiffer than the old ones, so maybe it will resist this longer than others I've had did. The major downside here that I haven't experienced before is that the screen always looks like it has oil on it. I think this is due to the new design of the cover to allow use of the fingerprint scanner on the iPhone 5S. My guess is the hole reduces stiffness and allow the cover to flex relative to the screen, leaving the oily appearance. Trust me, it's not dirty. You can move the smearing by sliding your thumb down the screen, but hopefully the next version will solve this problem altogether.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Replacing an old one that broke

    Posted
    Dofelvisland
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the 4th one of this type of otter box case I have purchased. I really like the case. The rubber outer case works very well to prevent sliding and the harder inner plastic case does a good job protecting my phone. The problem is the case holder that clips on your belt. The plastic part that allows you to remove the case from the holder tends to break after a while. I still use the first otter box case I got. I have had to buy others just to replace the case holder because they break. I would recommend the case but not the belt clip case holder.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Dofelvisland,

      While we're glad to hear that the Defender has proved itself in terms of durability, we apologize that the belt clip holster hasn't exactly been meeting the same standards! Our friendly Otters would love to take a closer look at what's going on to see if they can find a permanent solution going forward, so please feel welcome to give them a call at 1-855-688-7269. They'll be glad to further assist you with this!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Love it, but shows dirt

    Posted
    Ironmom2

    This case is very well designed and protects the phone incredibly well, but I need to replace it because it looks so nasty. The hard plastic shell is off-white, so it doesn't look great with the pure white phone. The pink outer case is pretty for about a day, then it starts to look really dirty, and it does not clean easily. I'm not rough with my phone and I don't drag it through dirt…the case just does not wear well. After putting it in my jeans pocket, all the edges turned blue (and these were jeans that had been washed many times). The case looked awful after only a week or so. If I get another OtterBox, it will be black or some other very dark color.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Should have bought the Armor Series

    Posted
    Elleophone
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    In retrospective I should have purchased the Armor series - for just a few dollars difference you get a lot of additional features. However, for someone just looking for a starter Otterbox case or is using it for day-to-day activities it works great. Best part? Helps protect your phone from falling out of your lap when you get out the car :) Love the clip and how it's movable & can rotate the phone in either direction. After a month or so of occasionally accessing the headphone / charger port the rubber is already starting to crack. Also does not repel dirt well so the case tends to appear to get dirty quickly.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Meh

    Posted
    Angela
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm torn. There is no case more protective and durable against drops and bends but this one has issues I've not seen in other otter box cases. The condensation creeps under the screen protector so I had to open it to clean it. You can't remove it without a screw driver and the screwdriver scratched my day old phone. In the end I cut two of the tabs off so I would be able to open it without a metal object and I removed the screen protector and replaced it with had glass. That resolves the issues I had but I still have a brand new scratched phone and that is irritating.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Angela,

      We’re sorry that this Defender was giving you some trouble when you wanted to remove it. You should not require any tools to remove this case. Below is a link that will take you to a video that will go over the best way to remove and install the Defender.

      https://www.youtube.com/watch?v=N3OGf7qeu-0

      Feel free to give our helpful Otters a call at 1-855-419-7417 if you have any questions.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    GOOD phone protector but BAD phone signal

    Posted
    annarosa
    • My Best Buy® MemberMember

    This is a great phone protector, BUT the signal is not good when in the house or building. I had the commuter with the 4S and I didnt have the same problem, my sister had the defender on hers and she had problem with signal. I wasnt sure that was the case but now that I have the defender I see is probably becasue the phone is well covered the signal can be a problem. So is a pick: Good proctetion or Good Signal... Is a hard one because phone is expensive but also want a reliable conversation and service. iPhone 5 Commuter case is a good protector and there are no signal problems.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    great protection with some flaws

    Posted
    jimmykjr
    • My Best Buy® MemberMember

    The otterbox does protect phone better than anything else out there. The screen protector has a small space between it and the screen which causes your touch screen to be less responsive. The case is also a little bit long for the phone, which enables it to move up or down just a little inside the case. Also, if you use the belt clip, mine started to scar up the rubber on case from snapping it in and out of the belt clip. If you are looking for the best protection available for your phone you may be able to live with these small issues.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protects Iphone but is bulky and clunky

    Posted
    Jimbo
    • Verified PurchaserVerified Purchase

    This cover protects the phone well. Kind of like wrapping it in a blanket or bubble wrap. However it is somewhat difficult to install and it makes the phone very bulky so you cant easily carry the phone in a pocket or slim-line holster. The trade off is that you can drop the freaking phone on a tile floor and it wont shatter - but the tradeoff is you have a clunky package to carry and no longer fits easily in a pocket.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Jimbo,

      We apologize that this Defender series isn't entirely matching up with your style so far! While the multiple layers of the case do add a lot in terms of protection, we completely understand that the rugged design isn't necessarily for everyone. If you're looking for something that still provides excellent device security, but in a slimmer style, we would recommend our Commuter series! The Commuter is sleek, and focuses on pocket-friendly protection. Check it out via the link below, and feel free to call our friendly Otters at 1-855-688-7269 with any other questions that you may have!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-se-5s-and-5-black/6667737.p?skuId=6667737

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Just ok

    Posted
    Happy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted a case that give me full protection so I thought. The plastic protector that goes on the front of the case made it difficult to press onto the screen. I had to press really hard and the sound that it made was a ticking sound which was very disturbing. The size of the case did not bother me because I was getting full protection but that sound, tick ticking tick as if something was sticking really was irritating. So I returned it and purchased another OtterBox that did not have a screen in front and I love it

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Box for protection. Needs improvements

    Posted
    ChipsAndDips1
    • Verified PurchaserVerified Purchase

    I bought this because I hadn't had a new otter box thinking it might have a better shelling on the outside which it does....but the problem is on Iphone SE with the opening for the Touch ID water & moisture likes to seep in through the cut out for it. When you sweat with this phone in your pocket it's more than likely gonna have moisture and water in it. If they could fix this it would be a 5 outta 5. I highly would recommend a life proof if you are worried about this. Other than that love the outer box for the price!!

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi ChipsAndDips1,

      Thanks for your feedback! Although the Defender is a great protection against drops, scratches and dirt/dust, it is not waterproof. We will be sure to pass your thoughts on to our design team. If you ever need any assistance with your OtterBox please feel free to give our helpful Otters a call at 1-855-419-7417.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Dust Collects Under Screen

    Posted
    Calebiam
    • My Best Buy Premier Silver MemberElite Plus Member

    I have always purchased Otterbox cases for my devices, but they certainly don't come without their flaws. However, they mostly make up for their flaws with their precise build quality and superb fit. This case has a bit of an annoyance that hinders my overall rating. It's the screen protector. It allows dust to easily find its way under the screen and stay! It's especially annoying on account of how difficult it is to remove this case. Anyways, this calls for a three star rating in my opinion.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protects good, but lets dirt in

    Posted
    3phase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Been a fan of otter box cases since the iPhone 3G. This case is the sleekest looking one yet but has its faults. Very good drop protection. If its carried in your pocket be prepared for dust and dirt to enter the case. Add this with the phone being able to shift inside the case and you will end up with an etched screen and pitted corners on your phone. Luckily caught the initial damage while it was moderate and switched to another style of case.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Has belt clip

    Posted
    Pablopsd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Seems like this is the only one around with a belt clip, which I needed for work. I'm in the trades, and wanted something durable with a clip. My first on broke, so I was forced to purchase another just for the clip. This newer one has a better design for screen access than my original one.down low for swiping. However it does look like it will let in more dust as a result. The guys at the Apple Store don't like the defender case as they say it puts strain on the buttons. That has yet to be seen for me.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Another case for my iPhone

    Posted
    John1567
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had several of these over the years since all I have had is iPhones. The only bad thing is they do not last for me since I work overseas. It seems like the heat is too much for them and I have to replace them every few months so that gets expensive. I wish they would make them for the extreme heat that I am putting them through. I absolutely hate the clip, I have no idea why it was changed but I wish they would change it back.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    This case is bulky

    Posted
    Jkl1988
    • My Best Buy® MemberMember

    I thought I would like the case for the protection it offers. It does protect your device really well but I don't like how it makes you phone 2 to 3 times bigger than what it is. The case seals really well and does protect your phone, no problems there if that's what you are looking for. I would recommend to a friend if they didn't mind the size it makes the phone and they wanted something to protect the phone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    The clip broke.

    Posted
    Carmen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this item because I wanted a belt clip for my phone. I already had the Otter Box but just not the belt clip. Unfortunately I had to get both, as they didn't have just the clip (can't really expect too much since it's an outdated phone). Love the Otter Box...but the clip broke within a week. Could have just been a defective one. It was easily exchanged.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    great case - bad belt clip - great customer suppor

    Posted
    Spenserbaxter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this iphone holder to replace one that came with phone after had problems with rain getting into phone. Case is great. However, belt clip holder has broken twice in 3 months - clip to hold phone down breaks off. Have had many belt clips in past without problems. Used online warranty form at the Otterbox website and they sent new clip out without any hesitation.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great case...

    Posted
    Kike78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like this case because it is sturdy enough to protect my sons phone, it will protect it from scratches water splashes and little drops to the ground. I did not give it the 5 stars because my older son used the same case and his phone fall from a 3ft high and the screen broke. Other than that it will protect it from smalls drops and scratches.

    I would recommend this to a friend