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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPod® touch 5th Generation - Coal-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1955 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-13 of 13 Reviews
  • Rating: 1 out of 5 stars

    Case fine Best Buy is not

    Posted
    Willnevershophereagain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case is great, but the service at Best Buy ensured I will never shop there again. The case was a gift and ended up being a duplicate so I went to return it 21 days after purchase. Apparently the return policy is only 15 days which is unheard of in the retail. Even though I had the receipt and had even purchased it with the Best Buy credit card they would not return it. They told me the case was "out of their system" and there was nothing they can do. The case is still available online so that seems unlikely. This was not the first situation where Best Buy was unacceptable but it will be the last in my case.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke in less then a month

    Posted
    UniquesMommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Got my toddler a iPod for Christmas and wanted to make sure that it was protected so I purchased the otter box she doesn’t drop it hasn’t wet it or anything and the screen in the otter box is already broken and it’s only January 12th so I will be taking it back for another one.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there UniquesMommy,

      We're genuinely sorry to hear that your toddler's iPod did not stay completely safe under the security of the OtterBox Defender series. While we test our cases extensively to ensure the best device protection possible, every dangerous situation is subject to a number of different dynamics, some of which are simply beyond our control. Unfortunately, we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products. Although our warranty does not extend to the Apple device itself, we would very much like to offer you a new OtterBox in the event that your current one was also compromised during the incident. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you with this!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 1 out of 5 stars

    Only ipod case in the store

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The otter box for the ipod is very durable especially for a child. I would have liked a better selection because the Ipod is still a favorite for younger kids that are to young for a cell phone.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Jenn,

      We apologize that you're feeling slightly disappointed by our iPod case selection! You make a good point, and we'll gladly pass your ideas along to our product design team for future consideration. In the meantime, we're confident that this case should continually protect that device on all sorts of adventures! If you have any further questions or comments, please don't hesitate to reach out to our friendly Otters at 1-855-688-7269, and they'll be happy to chat!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 1 out of 5 stars

    Not as described in title

    Posted
    Lady1rider
    • Verified PurchaserVerified Purchase

    I was very unhappy with this purchase, as it was not as described in title of posting. I expected a holster to carry my iPod. I received a wrist strap instead. I will never purchase from this seller again!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Hard to open

    Posted
    Bethsem
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I used to open the case to insert ipod touch. I tried several times but I was break of breaking. There needs to be more detailed instructions so that it won't break or warp.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Made my iPod impossible to use

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case wouldn't let me hit the home button and their rubber bumper around the case took an extra firm push to adjust the volume up and down.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Messed up iPod

    Posted
    Brent
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Believe it or not, each time we placed this case on the iPod, it completely locked up and had to be reset. Returned it for a refund.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    BenDover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This product is trash. Please don't waste your time. Anything apple is like buying non American.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Too small

    Posted
    RealTalk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm not sure if this was originally made for a iPod touch but it doesn't fit. It's too tight to fit properly.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi RealTalk,

      We are sorry that this Defender isn’t fitting your iPod properly. This is not normal and we definitely want to get more details so that we can solve this dilemma. Please give us a call at 1-855-419-7417, and we will be happy to help out in any way that we can.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 1 out of 5 stars

    Adequate

    Posted
    Jack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Adequate cover for the device. Cost excessive. Would not buy again.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Jack!

      Thank you for your feedback! We're glad to hear that you're finding the iPod touch Defender adequate for your device protection. We completely understand your apprehension based on price, but we're confident that the cost is well worth the superior protection, outstanding customer service, and limited lifetime warranty that all come along with the case. If you ever have any OtterBox questions, please feel free to ring up our helpful Otters at 1-855-688-7269. We'll be glad to assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 1 out of 5 stars

    Did not fit 6th gen

    Posted
    Trotter99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This did not work for me it did not fit the 6 gen like it said it would

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Poorly designed, useless product. Bulky, ill conceived and overpriced.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Had to return.

    Posted
    3C5GS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Screen had a bubble film on it and was returned. No others in stock.

    I would recommend this to a friend