Main Content

Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPod® touch 5th Generation - Coal-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1949 reviews

97%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-14 of 14 Reviews
  • Rating: 2 out of 5 stars

    durable, i trust this

    Posted
    DonN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i like otter box merchandise, i also use one for my phone. The only problem with the ipod one is that if you wish to use a charger or adapter that will allow you to use you car radio to play songs you are not able to. The adapter that plugs into the ipod is too short, the case actually gets into the way. The only way to solve this is to remove the ipod fro the case which make the purpose of the case. I suppose i would recommend the product but not if you are using it in a car that doesnt have an ipod adapter already built into the car radio system (say an older vehicle)

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey DonN,

      We so apologize about any confusion surrounding the Defender series and its cability with certain adapters! Unfortunately, we are unable to test our cases with third-party products, so we cannot always guarantee compatibility with accessories that are not made by us. If you have any additional questions on this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Made well to protect the device.

    Posted
    Reka
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not happy with this. Its very difficult plugging jack into while the otter box is on the iPod. I cannot connect to aux cable in my truck or home stereo. I have to remove it to connect up. really is a bummer. I have otter boxes on my two phones and don't have any issues with them.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Reka,

      We so apologize that you're experiencing trouble with the headphone jack on your iPod Touch Defender series! Unfortunately, we are unable to test our products with third-party accessories, and with this particular product, we can only guarantee 100% compatibility with the Apple headphones that are included in the device packaging. If you have any additional questions on this or anything OtterBox-related, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help out!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    its okay

    Posted
    jhmisi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This protects the Ipod from scratches. However it does not protect it at all if it falls. My sons felland it actually tweaked his ipod. What good is this case then if you can not use your ipod incase you happen to drop it or it falls. Luckily his ipod still works but it is not at all in the correct shape.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Worth The Money

    Posted
    RoSe
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The buttons on the side are very difficult to push. The screen saver does not give enough feedback. I tried to exchange it for another product of equal value but was 5 days past the time limit. Best Buy would not budge. Very disappointed. Wasted $30!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Extremely sturdy case.

    Posted
    Booklover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I returned the case because I was unable to use earbuds with the ipod. The thickness of the case and the size of the opening for the aux cord did not allow the plug to reach far enough into the ipod and make a connection.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Booklover,

      We are sorry that the Defender case did not work with your earbuds. Unfortunately we cannot guarantee that 3rd party accessories will be compatible with our cases. The Apple earbuds that came with the device will fit with our case.

      We truly hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    A little too protective

    Posted
    ijm91
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I feel confident with the case protecting the iPod in the hands of my son and his brothers, but he couldn't use it. It was too restrictive in its coverage. I used it in addition to my son and agreed with his opinion.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi ijm91,

      Thanks for the candid feedback on your family's experience with the OtterBox Defender for the iPad Touch. We're always looking to enhance the Otter experience, and your comments are greatly appreciated. We're disappointed that the case wasn't quite working out for you, but we do hope that you will consider us again in the future. If you ever have any Otter questions, feel free to reach out to us at 1-855-688-7269, and we’ll always be happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Str8 cheeks

    Posted
    RicherthanRichie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this otter box for my son. His phone cracked while in the otter box. I shouldn't have to say anything else. Trash. And it's clumpy af.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there RicherthanRichie,

      We're so sorry to hear that your son's iPod touch didn't survive a fatal fall while under the vigilant protection of the Defender series. While we test our products extensively to ensure the best security possible for devices, unfortunately, every situation is subject to unique circumstances, and we are unable to guarantee that all exposure to risk will be eliminated through the use of our products. Even though our warranty does not extend to the Apple device itself, we would very much like to offer your son a new OtterBox so that he can get a fresh start once his iPod has been repaired. Please feel welcome to reach us at 1-855-688-7269, and we'll set this up for him right away.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    hope it works better

    Posted
    LunchB0xK1ller
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    had one on my last ipod and well it lasted a while before one small drop and the ipod and case were destroyed

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there LunchB0xK1ller,

      We're truly sorry to learn that your iPod and Defender series suffered from a tragic tumble. We test our products extensively to ensure the best device protection possible, but unfortunately, certain situations are subject to a number of different variables, some of which are beyond our control. Although our warranty does not extend to the Apple device itself, we would still like to set you up with a new OtterBox, since it sounds like your current one was compromised. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll get this process started right away!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Durable

    Posted
    Cbear802
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Seems very durable. Don't like the screen protector on it

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Cbear802,

      Although it's great to hear that this Defender series is successfully safeguarding your iPod touch 5th Gen, we apologize that the integrated screen protector isn't your favorite! We understand that the built-in shield can take some getting used to, but we're positive that after a brief-adjustment period, it should start to feel more natural. If you have any additional questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to further assist you!

      Warmly,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Returned for Life Proof Case

    Posted
    DLFATMAN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Returned this for LifeProof case. Otter case was difficult to work with

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there!

      We're so sorry to hear that the Defender series didn't end up being the case for you! Please note for future reference that we are always happy to help with any case installation or functionality issues. We're glad to hear that you found an option that works better for you, and if you have any additional OtterBox questions or comments, please don't hesitate to call our wonderful representatives at 1-855-688-7269. They're always glad to provide further assistance!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    great case

    Posted
    cookie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    my grand daughter did not keep this case she did not like the color

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey cookie,

      Sorry to hear that this Defender series wasn't the exact color that your granddaughter was looking for! While we do our best to display the most accurate depictions of our cases on the website, occasionally, certain aspects can come through differently due to different monitors, etc. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help find the case of her dreams!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Couldn't use

    Posted
    Locals
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Would not let me charge it or plug in it's too big and bulky.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Locals,

      We're so sorry to hear that your Defender is not allowing you to properly charge your iPod touch! We find this strange, since we intentionally design the cases to allow full functionality of their companion devices. Not to worry - our Otter detectives are on the case! Just ring them up at 1-855-688-7269, and they'll solve this mystery with ease.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    The case is ok

    Posted
    Nitro10
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The case is ok but the screen protector is not good

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Nitro,

      What’s going on with the screen protector on this Defender case? Whatever it is we would love to know so that we can help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Ipod Case

    Posted
    Ashrita
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Difficult to fit Ipod into this case. Finally gave up.

    No, I would not recommend this to a friend