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Customer Ratings & Reviews

OtterBox - Defender Series Case for Apple® iPod® touch 5th Generation - Coal-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1948 reviews

97%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 59 Reviews
  • Rating: 3 out of 5 stars

    Decent protection; increased difficulty in usage

    Posted
    mr2jester
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Although I have not personally tested the protection effectiveness of this case, I'd gather from other reviews that as far as protection, this case has that aspect covered. What I disliked was the screen protector sits above the touch surface. While this design choice does eliminate unsightly splotches that would invariably occur with having the protector in contact with the screen, this creates additional travel which makes the case a hindrance to use. I would recommend this case for those who prioritize protection over usage.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey mr2jester,

      Sorry to hear that the screen protector on this Defender is causing "extra travel" between your finger and the iPod display! We would love to smooth things over with a quick warranty replacement, so please don't hesitate to call our awesome Otters at 1-855-688-7269. They'll go ahead and hook you up with a brand new case that should provide the perfect balance of protection and functionality!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    A little unhappy

    Posted
    DSDK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have to say with this product I am a little disapointed. I purchased this because I was told how great it is for protection. I purchased an iPod and sadly, we dropped it once and the case didn't protect it from breaking. It was an expensive fix to replace. In addition, the small pieces that cover the plugs have ripped off. I may still recommend the case just a bit dissatisfied.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there DSDK,

      We're sorry to hear that you're feeling so disappointed in this Defender series! While our cases are extensively tested to ensure maximum device protection, unfortunately, every time the phone drops it is exposed to a number of different dynamics and angles, some of which are beyond our control. While our warranty does not extend to the Apple device itself, it sounds like your current OtterBox might be compromised, and our friendly Otters would love to set you up with a replacement. Please feel welcome to call them at 1-855-688-7269, and they'll gladly provide further assistance!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Just ok

    Posted
    MarkP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case is well made and provides decent protection but the screen protector isn't any good. It developed an oily appearance between the screen protector and the iPod screen. The screen touch sensitivity decreased over time. I finally removed the screen protector from the case and used my iPod without it. If you want a good case without a screen protector, this would be a good choice.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Rugged but bulky.

    Posted
    TK421
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Solidly built and good protection, but difficult to open and feels bulky. The screen protector makes it difficult to access the home button, and the side buttons are less responsive as well. Good protection for punishing environments, but overkill for casual use and it makes the iPod less convenient and fun.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey TK421,

      We apologize that this Defender series seems to lessen your overall experience with your iPod! It is definitely odd that this case is having trouble connecting seamlessly with the device, especially since we engineer our products to allow for full device functionality. If you're willing to give this another shot, please feel welcome to contact our awesome Otters at 1-855-688-7269. They'll be happy to hook you up with a brand-new warranty replacement!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Good protection, not easily attached

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case provides excellent protection, but it is not easy to attach or un-attach. If you are buying it to stay permanently attached to your iPad Touch, then no issue, it works great, but you can't plug it into any stand or device with the case attached. If you need to keep taking the iPad touch in and out of this case, then this is not the case to buy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Product was incomplete

    Posted
    dbbestbuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ordered online, only store available was Sunnyvale. Drove and picked it up, figured out (later) it was missing pieces. On the good side, I took it back to a closer store, which did have one in stock (in spite of the web site saying only Sunnyvale had them), and the staff exchanged with no problem. The case itself is great. Love otterbox defenders

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Modified protection

    Posted
    Jana
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased to protect iPod Touch. Installed it and then realized that the screen cover muted my touch and I had to repeatedly tap to finally get it to register. So I removed the screen portion and it works good now. The cost is high after paying so much for the iPod.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Jana,

      We sincerely apologize that this Defender series was having trouble with touch sensitivity! This definitely is not typical of the product, since normally that screen protector sits flush against the phone display. For future reference, had you contacted us, we would have loved to help with a warranty claim. As it is, taking off any crucial parts of the case can void the warranty, but we’re sure that in this instance, our friendly Otters may be able to make an exception. We don't normally recommend removing any part of the unit, since the Defender case is intentionally built to provide the best protection possible. Should you run into any future questions or warranty needs, please feel free to reach out to us at 1-855-688-7269, and we'll always do what we can to assist!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Great brand

    Posted
    BigE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this for my iPod. Come to find out, I’m not a fan of all encompassing protectors. If you are, this is for you. It did a great job but I prefer the look and feel of a separate case and screen protector

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there BigE,

      Thank you for your feedback surrounding the iPod touch Defender series! We totally understand that full coverage isn't for everyone, and our friendly representatives will be glad to pass your feedback along to our product design team for future reference. In the meantime, if you have any other OtterBox-related questions, please feel welcome to reach out to us at 1-855-688-7269. We'll always do what we can to help out!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Good protection, but has drawbacks

    Posted
    Philsfan26
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This case is great for protection, but has some drawbacks. You have to take the ipod out of the case to use earphones or to connect it to anything (such as your car stereo). However the case can still be used while charging the device.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok

    Posted
    Shack
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like Otterbox for most everything, my Ipad, cell phones, etc. But this does not fit my daughter's Ipod touch 16 gb. Don't waste your time with it. It protects it, but the case doesn't seal. The salesperson I spoke to told me it would.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good case but not waterproof.

    Posted
    Sbrank
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used otter box for all my cellphone and have always had great protection with them. I just wish they made waterproof cases to. I returned this one to get a lifeproof because it was water proof. If otter box was waterproof I would have kept it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Touch

    Posted
    Buddy
    • Verified PurchaserVerified Purchase

    Feels as though you hsve to tap harder on the glass to get functions to work as though it has a bit more space than it should between the ipod and the case. Best there is, I guess. Would still recommend as it does work

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Buddy!

      We apologize that you're having trouble with the touch sensitivity on your iPod Touch Defender. We definitely don't want your fingers to have to go through a workout every time you want to scroll through your music! It does sound like there is a bit of a bigger gap between the screen protector and your touchscreen than we would normally prefer. Please don't hesitate to call our expert Otters at 1-855-688-7269, and they'll gladly send out a warranty replacement case!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    It's alright

    Posted
    LoriM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It suits my needs and keeps my iPod safe. The buttons are a little hard to push to turn on and off and it's a little bulky but there aren't many options out there any more.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear LoriM,

      Sorry to hear that the side buttons on this Defender series have been acting a little stubborn lately! Not to worry - after some time and use, they should start to move more comfortably. If the issue persists or just becomes too frustrating, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly do what they can to fix things up!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    otter box defender

    Posted
    nacelle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i pick otter box because i purchase for my smartphone. i like the look and otter box quality. i had a bit rough going installing to on my i pod. a real tight fit. i haven't use that much, but i time will get a better feel/

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Nacelle,

      Thanks for your feedback and being a fan of our cases! We’re sorry that the installation of this Defender case was a bit of a challenge. The tight fit is important for keeping your iPod protected. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Over Rated!

    Posted
    Betsy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Otterbox is an over rated item. I have it to protect the iPod, but I would have chosen a softer case... I don't have specific complaints really. It's just a basic case with no great or bad qualities.... it's average.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Betsy,

      We’re sorry that the Defender case is not knocking your socks off. If there is ever anything we can clear up with our products or if you ever do need assistance with your case please do not hesitate to give our friendly Otters a call. We can be reached at 1-855-688-7269 and we are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    ehhh

    Posted
    klinka
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It protects the iPod well, but you have to really push hard on the on and home buttons. I feel like I'm going to break the electronics by having to push so hard. Doesn't seem right.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey klinka,

      We apologize that something is feeling a little off with this Defender series! It sounds like your case might potentially be suffering from a misalignment issue, so please don't hesitate to give our Otter experts a call at 1-855-688-7269. They'll be happy to help with some troubleshooting tips, or even a warranty replacement, if that's what it takes to straighten things out again!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Strong case but bulky

    Posted
    Kimberly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This case is great for protecting your phone. However it's a little big and makes it hard to put in your pocket and purse because it's very wide case. But great for kids and people who are hard on their phones.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok for the price

    Posted
    Jenny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this case for my 11 year old son because of the Otter box reputation. One month in, he dropped it and it cracked the side. Ended up buying a cheap case somewhere else that's held up much better.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It Does the Job

    Posted
    cvnrvn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This item does the job. I haven't dropped my iPod yet so I can't discuss if it protects it that much. Sometimes the double screen makes it a hassle to touch things on the screen in the corners a hastle.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Phone cover

    Posted
    Letazo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The case was great to hold your phone in place if you said it on your dash or center console. Mine started coming apart at the bottom.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Letazo,

      It's awesome to see that this Defender series helped your iPod stick around for the long haul! Our apologies that the case retained some slight damage after spending time on the front lines of protection, but not to worry - our Otter troops will be more than happy to reinstate that unit with a brand-new replacement. Please feel welcome to give them a call at 1-855-688-7269, and they'll fill out a warranty claim in a matter of minutes!

      Best,
      OtterBox Customer Service Team OtterBox