Main Content

Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 4016 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 2, showing21-40 of 4,016 Reviews
  • Rating: 4 out of 5 stars

    Overall, a great case

    Posted
    Drome
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First the cons. Side buttons are significantly harder to press although you get used to it over time. Notification menu is tricky to access but usable. Kickstand feature provides limited stability. Case must be removed to use the USB OTG dongle that comes with the S7 Now for the pros, Screen overlay is responsive and easy to clean All parts can be bought separately Very durable Can mount to holster with screen facing in or out Quad layer protection, although bulky, provides excellent drop protection. Overall, yes I would definitely recommend this case. The built in screen protection is what sold me on this case over others on the market plus the reputation that OtterBox has built for themselves makes it a no-brainer. It's bulky, but it's worth the peace of mind knowing that my investment is well protected.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    it works, but not if you're ocd about electronics

    Posted
    ceci
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    pro: it works as advertised. I've dropped my phone so many times, where the sound of the drop just gives you a heart attack. But when I pick up my phone, absolutely no scratches/dents on the case or the phone. cons: the case's screen does not touch the phone's screen, meaning there is a gap between the two and you have to press down hard for the phone to recognize your finger. Every time you lift your finger, you can hear the case's screen lift up too. Also, due to the gap between the two screens, dust and other small particles easily get in between and you have to clean your phone more often. I thought it was just one faulty case, so I exchanged for another one, but same thing, which means it's the design of the case.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's great except the screen

    Posted
    brownsugav
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It wasn't until after I bought the case I began to read reviews about the screen and it's limit to the phone's touch screen functionality. I didn't even know it came with a screen I thought it was a case only. The screen and case fit my phone perfectly with no gaps or air bubbles. I noticed a lag when touching the edges sometimes but I thought it was because I needed an update. NOT!!! after the update there is still a lag when you touch and I found myself pressing harder to ensure the right symbols are chosen. I love the case but I can't deal with the screen protector. They should have made it where you can take the screen off manually from the case. All in all I say avoid the case. It's pretty and sturdy but what is the point if having touch screen phone if it barely works.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Old reliable!

    Posted
    boigchao
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Purchases for Samsung Galaxy S7 -- the defender series is bulky, but I don't have any hesitation that it will protect my phone from inadvertent drops. This is my 3rd Defender case for the Samsung phones and each one has looked pristine at the end of my 2 years when I go to sell my old phone when I get the upgrade. I don't use the clip since I think it looks dorky, but I tried it out and it's easy to get the phone in and out but when it's in the holster, it's solidly in there. Highly recommend, if you can deal with the bulk of it. Only minor issue is that where the button is at the bottom of the phone is a port for dust to slide under the housing. I have to open the case up every couple of weeks when I get annoyed enough at the looking at the dust. Otherwise it's great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Rugged enough for active people.

    Posted
    InvaderZim
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Im a automotive technician and have dropped and flung my phone SEVERAL times when at work onto the hard shop flooring, off the lift (as high as 8 feet up when using it as a flashlight and it fell through engine bay and on floor) and my phone remains working and undamaged! A bit tight to 1st install on phone but worth it. Will not keep water out but will keep most dirt and dust out. Texture helps you grip your phone easier and while it will make phone thicker its still not too bulky. I can still hold it comfortably and securely with 1 hand. Price is worth it considering how expensive the phone its protecting it. Cheap case = so so protection. I didnt need any active cases as my phone is already water resistant but for shocks and drops its a happy mid point for cases.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You Won't Be Dissapointed

    Posted
    AllTheWay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a very good product, so good that I've been using them since for over eight years now. Thick rubberized cover that fits over a plastic case with a relatively thick film that protects the screen of your phone which still provides touch interaction with your phone's screen with VERY little difference than not having your phone protected. The case interlocks with firm locking tabs. and what's also great about the OtterBox is that the OtterBox company really does stand behind it's product that if you had to have any or all of the OtterBox product replaced, you would well be taken care of by calling the OtterBox company.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pros and Cons on this one

    Posted
    Punk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a great heavy duty Otterbox case for my husband, who is not so careful with things. So it protects his Samsung Galaxy S7 really well. We do not like that you cannot use a wireless charger with this particular case. I and the Best Buy rep were both shocked by this. The on/off button is also very hard to press, as is the volume button. This particular case prevents calls from being received in the backs of large stores too -- calls go straight to voice mail. Rugged, protective case but has cons too. Surprised about all of this since it is an Otterbox.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love this case

    Posted
    Maddiebz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was searching for good case for my new s7. I kept going back and forth between this case and another really popular one that was even a little bit more expensive. Ultimately looking at the reviews I decided to get this one because of some complains about the other case with the tab. And I am so very glad that I did get this one it fits my phone nice and snug. And it doesn't add tons of weight to my phone like I thought it would. And it just makes my phone look nice and stylish. And I love that it has the cover that covers the face of the phone as well I feel like my phone is really well protected. I've dropped it a few times already and have had no issues whatsoever. Another thing I like is the different colors that I had options to choose from.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Case for Smart Phones

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've used Otterbox products for 6 or 7 years now and they have never let me down. I work in an environment where there are concrete floors everywhere and I have dropped my phone multiple times onto these floors. My Otterboxes have performed well and have protected my phone every time. Their customer service is great as well. I have broken my belt clips multiple times (my fault for those) and Otterbox has replaced them each time at no cost to me. They have also replace (at no cost) the cases when I have broken the little clips that hold it together (from taking it apart to clean or change batteries, etc. in the phone). I would definitely recommend their products, well, at least the Defender series as that is all that I have used or owned.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Will be returning

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this case for my new phone purchase as I had used a Defender series case for my previous phone and loved it. Unfortunately the quality of this particular case seems to have diminished recently. After only light use over the course of two days, I already had annoying pieces of dirt/debris building up between the built-in screen protector and my phone's screen. More problematic was the fact that accessing the swipe-down menu on my phone was extremely difficult. The design of this case covers up too much of the top portion of the screen, good luck trying to access your notifications. I returned this case and got an Otterbox Symmetry Case. It doesn't offer as much protection but I can view my notifications easily now.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Robert,

      We are sorry that the Defender for your Galaxy S7 was giving you trouble with dirt infiltration and touchscreen interaction. We completely get why that would be disappointing and we assure you that this is not typical. We are glad that our Symmetry case is working out better for you. If you ever need any assistance with your OtterBox please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Great sleek case, not 100% foolproof though

    Posted
    Lvl40Hunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case fits well over the S7, but there are a couple wiggle points. The left and right sides creak and wiggle a little bit. The bottom of the phone where the rubber wraps around the plastic case is on secure, but is a little loose. Overall the case works as a great shock absorber. The screen protector is not a tight fit, I get small particles in there all the time. They get in from the camera/speaker area that has no cover over it. This can bow when you hold the phone and then stuff gets in. I'd still recommend this case over others as it is durable, and as minimal as you are going to get. The rubber case is ribbed on the back, so it doesn't slide around like metal or plastic only cases.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Lvl40Hunter,

      Thanks for the feedback! We’re glad that the Defender is, for the most part, working out. We are a little concerned about the loose silicone and screen protector. Those should be pretty tight. Feel free to give our helpful Otters at 1-855-419-7417, and we will be happy to resolve those issues through our warrant.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Feels good but with use and time it doesn’t

    Posted
    Ijayyy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a pretty good case for your S7 in my opinion. I feel like the phone is protected and secure. The color is nice as well. Not so keen on the screen protector so removed that and just added my own protector directly on the device. The issue I have comes with the use and wear of the product down the line. Removing the outer rubber to open the case and taking the phone out can be a bit of work but that’s not the issue. Do it many times over the course of 1 year and the rubber is stretched out and loose. It no longer fits correctly As it once did. It leaves the case exposed and it just doesn’t feel good or look nice.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, but kinda annoying

    Posted
    aNickname
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to protect my new phone, so I got the "best" option with the 4 layers of protection. It works great and isn't too bulky, but there is an annoying aspect. The built-in screen protector seems like a great idea. The reality is it doesn't seal/stick to the phone, so debris finds its way between the "protector" and the phone, thus rendering the protector useless if a piece of dust finds its way in there and scratches up your phone screen. And it's kind of a hassle to remove all the layers to remove that debris every few days. I'm debating removing the protector and installing a glass screen, or at least installing a glass screen on the phone and keeping the protector on.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointing screen protector

    Posted
    KayTea
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was my first purchase of an otterbox case after hearing nothing but praise about them by others. The case offers good drop protection and fits perfectly everywhere except for the built in screen protector. A sizable gap between the protector and phone screen results in low touch sensitivity. With the edges of the screen especially difficult access (i.e. notification pull down). Worst of all the the gap and opening at the home button allows dirt/grit to get in between the case screen. My wife got the same case in a different color than me and had the same issue. Which means it's even a very poor design or (if they were both defective) very poor quality control.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi KayTea,

      We are sorry that both you and your wife have a Defender case with a gap underneath the screen protector. This is understandably disappointing and we certainly want to help out with this abnormal predicament. When you get a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Excellent protection;be sure you get the right siz

    Posted
    Mare
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a Samsung Galaxy 7 Edge and was sold the cover for the Galaxy 7. I didn't know there was a special size for the edge but perhaps I should have. In any event, as I was trying to put the wrong size on my phone I dropped the phone and cracked the back for the first crack I've ever had in a phone. Very frustrating and really defeated the purpose of having the case. However, I went back and exchanged the case for for the proper size (an extra $10) and had them put it on the phone. Because of the screen protector, you do have to press a little harder to activate anything on the screen, but it does offer excellent protection.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Unbeatable Quality

    Posted
    DAFRREK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My personal opinion is that Otterbox is the.best out there. This comment comes with experience though. I have purchaaed Otterbox cases for every Samsung Galaxy I've ever owned. First the Galaxy S4, then the Galaxy S5, and now the Galaxy S7; which is a gorgeous phone and this was the first time I even considered not getting a caae. But the plus side to putting an Otterbox Defender on your phone, that it is the best drop-proof, scratch-proof, and damage-proof case on the market. When I've taken my previous phones out of the cases when it was time to upgrade, the phones all looked exactly like they did DAY ONE! It's amazing! This will be an unregrettable purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent case for anyone at a fair price.

    Posted
    Blue
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The last case I had kept cracking and opening at the on/off switch area, exposing the phone to water damage. This was my second one and I decided it was time for a change. I was going to get a third one but decided on the Otter box. The case was easy to put on and was soft and pliable, yet stiffened up the phone area so it is hard to damage the phone. The soft rubber edges on the case helps if there is a drop to the ground. I chose black because I could hide the phone much easier and if left in a vehicle, it is hard to view and good for anti-theft. I use it for the Samsung Galaxy 7 and the combination of the case and the phone itself equals a great deal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love Otterbox

    Posted
    Mumof4
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My last Otterbox saved my previous phone numerous times including a multiple corner cartwheel across a gas station parking lot. I have confidence that this one will also save my phone when clumsiness occurs. The only frustration I have is the membrane over the home button. Most of the time, the fingerprint reader does NOT work. It is irritating to have to type a pin almost every time. I’m considering cutting the membrane out to see if the fingerprint reader works without it. Of course this will void any warranty and probably allow dirt into the case. Won’t effect structural strength tho so I might go for it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost a 5, 1 issue...

    Posted
    DanG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case works as intended. I've dropped my phone several times and it has not been affected. The exterior of the case seems to have no wear, despite being dropped. It has survived a spill, rain, and mud. The case does NOT prevent or interfere with WIRELESS charging. The reason I am giving only 4 stars is due to the covers over the USB and AUX having too much tension. When trying to charge via USB or listen with the AUX in my car, the tension pushes back on the cords causing them to bend, which I imagine over time would be detrimental to the cords and ports. It is because of this tension that I most often charge wirelessly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Armor for you Phone!

    Posted
    Fatherof2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I just spent lots of $$$$$$$$ on a cell phone, so why would I leave it out for my nimble hands to hopefully not drop. I'm usually pretty carefull carrying my phone, but....I have had some drops with absolutely no damage to the phone. It's like buying a new car and not carrying insurance....INSANE. Buy this now as cheaper than insurance. I've had the Defender Series case for every cell phone I've had since starting using a cell phone, and never once, had a cell phone issue! ThanX for Quality Products!

    I would recommend this to a friend