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Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 4028 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 6, showing101-120 of 4,028 Reviews
  • Rating: 4 out of 5 stars

    So far, So good.

    Posted
    Bean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I picked this up because I have two kids....Enough said...right?? The phone has a crack in the back where the case does NOT protect the phone. (The very small area between the camera and the flash. I am sure the odds of the phone hitting there are SLIM--But I managed to do it.) Otherwise, a fantastic case. The case does allow some dirt and debris behind the screen protector and the glass face. Overall---a great buy!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product - Highly Recommended!

    Posted
    tlcinsb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After researching the top 10 rated phone covers, my son and I have purchased this cover for our last 3 phones. I can not say enough about the quality and protection they provide. And, as the cover has a lip of maybe a 16th of an inch, it has kept the face from breaking, even though the phone has been dropped accidently several times. I will be upgrading my phone again soon...and will definitely be purchasing another cover from them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case, should have gotten it sooner

    Posted
    MJIndy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've had other Otterbox cases and they do protect the phone. While I understand the need for the size for protection it would be nice if it were a little thinner. I would also like to eliminate the plastic screen protector and have a tempered glass screen instead. Why should I have gotten sooner, my desk phone receiver slipped out of my hand and shattered the glass on my S7 after only dropping a couple of inches. hit just the right spot. Ugh.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Outterbox is the Best

    Posted
    jjthejetplan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Hey there, I just wanted to share my thoughts about my Outter box I purchased to go along with my water resistance/proof Galaxy S7. The Outter box itself has saved me from what could have been a completely destroyed S7. I have had my otter box for a year Now, I must say the cost was Well worth it. Better than any insurance plan could offer me! A better rubber casing that last longer for the outter box would me nice. #outterbox

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Case, Great Price

    Posted
    LadyTexan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case fits and protects very well. My only complaint is the clear plastic overlay. It fits loosely, which makes it difficult to text, etc. It should have been omitted altogether. This appears to be a common complaint. I've seen videos demonstrating removal of the clear plastic screen, which I plan to do since I have a glass cover on the screen. Everything else is excellent. I plan to keep using Otterbox cases.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Expensive but does the job sort of

    Posted
    Nightwatch224
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    These products are way too pricey for a piece of rubber and some plastic. That said, this protector has saved my phone from scratches during a few falls. The screen cover is the one obnoxious part, stuff gets underneath it all the time. I like that it is easy to take off when you need to clean under the obnoxious screen cover, but doesn't slip off during regular use and is easy to put back together. Looks cute and feels secure in my hand.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Early Wear and Tear

    Posted
    Jess
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I will say that the phone case does it's job. We have not had one scratch or chip on the phone, however we have had this phone for almost 2 months and there's already significant wear and tear on the back of the phone case. Majorly consisting of rips and peeling of the rubbery back. This phone case belongs to my 15 y/o niece and she is not a rough houser. She's very careful with her belongings, so It must be the quality of the phone case.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Jess,

      Although we are glad that this Defender case is doing its job and taking care of your niece’s Galaxy S7, we’re sorry that it has seen better days. We fully understand why this is disappointing and we absolutely want to help out.

      Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Ok

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    These cases offer a good amount of protection for the phone and I have purchased 2 over the years however I feel that they are pretty overpriced for what they are. The cases hold up pretty well, but the holsters are cumbersome and prone to breakage. Another concern is that any moisture can get in around the openings and get trapped inside against the phone. There is some slight reduction in touchscreen use particularly around the edges/corners.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Brian,

      We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get. If you ever need assistance with your Defender case please give our friendly Otters a call at 1-855-419-7417. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Tough and Dependable

    Posted
    BridgetteR
    • Verified PurchaserVerified Purchase

    My husband is a heavy equipment operator and I purchased this to protect his phone from damage at work. His phone has been dropped in water, mud, fell off a truck, and exposed to tons of dirt. Case protected the phone from it all. Not a scratch and still works perfectly despite a slim profile. Great purchase! Definitely recommend this product. Weve bought 2!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    otterbox products are just a great product

    Posted
    azsungoddess
    • Verified PurchaserVerified Purchase

    This is our 5th OtterBox item to purchase, we have never been disappointed. We purchased the Samsung Galaxy S7 phone at the same time and are STILL waiting for our gift card bonus(with purchase of phone) that was to come in the mail 10 days later, the wait time on the phone to speak to customer service has been way to long for me to continue to wait, but I also feel I should NOT have to inquire as to the giftcard where abouts.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bulletproof

    Posted
    HasaraD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    There is no substitute to Otterbox. Over the years, mine have survived drops and a good bit of water (never submerged, but the occasional monsoon). I have a magnet mount in my car, and placing the metal piece under the rubber part of the Otterbox still works great. I trust this more than any other brand. I've had friend make a warrant claim with zero issues resulting in a quick replacement. Would buy again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Heavy duty protection

    Posted
    Jungledave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've used these since my S4. It's designed to be heavy duty. it's not a dainty light case Pros It's protects the edges and back very well. Built in screen protector means no sticking protectors to your screen Easy to clean Rugged Cons Weight - Case and clip on are heavy Size - Protection is thick and adds weight to the phone Clip on case is bulky and can be a pain Difficult to open if you have to remove the phone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Love otterbox

    Posted
    Alicia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I love otterbox protection. This protected my phone very well, I liked it even more before the belt clip broke. I started to get tired of the bulk of it though, and if water or something gets under the built in protector you have to take it all off and dry it to get the spaz to stop. However, if you drop your phone a lot and such, it really is good. I don't drop my phone so much, or else I would still be using it

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Alicia,

      We apologize that your Galaxy S7 Defender was dealing with a couple of issues! True, the case does provide excellent protection if you drop your phone a lot, but we like to think that having it regardless provides excellent peace of mind. Unfortunately, OtterBox cases do not claim to be waterproof, and although they may naturally be water resistant, we do not recommend submerging them in any liquids. If water is still coming underneath the screen protector, we may want to take a closer look to see what's going on. Additionally, if the extra bulk on the case is a little too much for your comfort level, we might recommend switching to one of our slimmer cases, such as the Commuter or the Symmetry. Both still offer excellent protection, but in a much sleeker style. As for the belt clip holster, we would love to replace that under our warranty, so please feel welcome to call our friendly Otters at 1-855-688-7269. They'll be happy to help as much as they can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Otterbox Cellphone Case - good protection

    Posted
    kdFe44
    • Verified PurchaserVerified Purchase

    I got a sale price which helped. It's a good tough 2 step case with pivoting position and belt hanger clamp on the outer protector. I often leave the entire assembly on the phone for extra protection and I can find it easy. The inner protector is a hard rubberized material with a clear screen cover. The phone is fully functional with just the inner protector. No pictures with the outer protector . I like it !

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case only 1 flaw

    Posted
    Sp17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really like how durable this case is and that it comes with a screen protector. It is also a great price for both case and screen protector. The only thing is that the screen protector has a small gap between itself and the phone so it gets a lot of dust and crud between it. This makes me have to take it apart frequently for cleaning. All in all though that is not a huge problem, I am just used to the glass screen protector.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Foolproof Case!

    Posted
    Phoenix
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I can't begin to say how much I love this case! It was worth the money I spent on it. I have drop my phone a few times, sure... But besides the protection aspect of the case, the fact that it comes with a clip attachment is perfect for people like me who are always on-the-go. The silicone grip feels nice, but also provides a nice overall texture for its design.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love otterbox cases

    Posted
    td577
    • My Best Buy® Elite Member

    Always a huge fan of otterbox cases. There isn't a device in our house which otterbox makes a case for that doesn't have one of their cases. I generally place a device in the case and never worry about it. If I was to complain about anything is we have gotten into using tempered glass protection on our devices and would like the defender series to match up to the tempered glass protector a little better when we take the plastic shield off.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Added bulk is worth it!

    Posted
    mrjlwilliams
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Other than the retail price of this case, it's a major win! I was bless to get it half off, and I'm glad I grabbed it. It will double the size of your phone, but I don't have insurance so I'm happy to keep it in there. All ports are easy to access, and the screen still works almost as good as it did without the case on. Only issue I've found is swiping down the notifications. It's takes a few tries, but it's still working.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case

    Posted
    lanmanextreme
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I usually use the Platinum series but on this one with the side edges I went with the Otterbox. Very easy to put on and take off ( for cleaning) all though it does not seem to gather the dirt under it others do. make handling the phone very easy and can still fit into my pants pocket for carrying around. It also has raised edges on the ends in case it gets dropped on the face to keep it off the surface. Very happy with the case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Prtoection

    Posted
    seahawk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This cover is definitely made for the heavy handed or people who drop things a lot. It is made well, fairly easy to install and remove, but after and all day outing, it is heavy to carry. The unit comes in two parts, and inner and outer layer and turns a Samsung S7 into a unit the size of two decks of cards. Even as a new smartphone user, this is bulky and using the volume and on/off is a little awkward. Tuff unit though.

    I would recommend this to a friend