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Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 4016 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-13 of 13 Reviews mentioning:
backing
  • Rating: 3 out of 5 stars

    poor belt clip

    Posted
    DaddyO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    have had several otter box cases, only draw back weak belt clip design

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi there,

      Thanks for choosing our cases when it comes to your phone’s safety. We are sorry that the belt clip holster is letting you down somehow. We would like to get more details so that we can help out. Please feel free to give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    comfortable & easy to handle

    Posted
    olyspools
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased a lifeproof case, but it wasn't quite the fit I like, so I switched back to the otterbox, which is a much more comfortable case and easier to remove for cleaning.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protected but bulky

    Posted
    JH8700
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Case seems to offer great protection but the rubber backing is peeling away and so much dust gets in the button hole vetween the screen and protector.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi JH8700,

      We are sorry that this Defender is giving you some trouble and that it is a bit too bulky for your comfort level. Perhaps you would be more interested in the Commuter or Symmetry case. They are both slimmer that the Defender and offer great protection. Check out the links below for more information on those OtterBox cases.

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?id=bb4914700&skuId=4914700

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-black/4914508.p?skuId=4914508

      Of course, if you want to stick with the Defender, we can easily replace your damaged case through our warranty. Simply call our friendly Otters at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Just ok

    Posted
    sabssal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Am not happy because the rubber cover seems to stretch around the charger and headphone flaps and a little hard to get back in

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi sabssal,

      We are sorry that the silicone on this Defender is a bit stretched out. We get why this would be disappointing and we definitely want to help out. Simply give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a warranty replacement lined up for you!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Otter box is always good

    Posted
    DoubleCapCrimpin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Tried the newer lifeprood and took it back the next day because I didn't like the space between the screen and the screen protector. I bought this case because I know it's good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love otterbox

    Posted
    Whodi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Drop protection is great. Dropped my phone but it's still perfect due to the case. Bottom seal doesn't sit flush after charging, realign by opening USB flap and headphone jack flap and push rubber back onto the plastic case

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Early Wear and Tear

    Posted
    Jess
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I will say that the phone case does it's job. We have not had one scratch or chip on the phone, however we have had this phone for almost 2 months and there's already significant wear and tear on the back of the phone case. Majorly consisting of rips and peeling of the rubbery back. This phone case belongs to my 15 y/o niece and she's not a rough houser. She's very careful with her belongings, so It must be the quality of the phone case.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Jess,

      Although we are glad that this Defender case is doing its job and taking care of your niece’s Galaxy S7, we’re sorry that it has seen better days. We fully understand why this is disappointing and we absolutely want to help out.

      Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Excellent protection;be sure you get the right siz

    Posted
    Mare
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've a Samsung Galaxy 7 Edge and was sold the cover for the Galaxy 7. I didn't know there was a special size for the edge but perhaps I should have. In any event, as I was trying to put the wrong size on my phone I dropped the phone and cracked the back for the first crack I've ever had in a phone. Very frustrating and really defeated the purpose of having the case. However, I went back and exchanged the case for for the proper size (an extra $10) and had them put it on the phone. Because of the screen protector, you do have to press a little harder to activate anything on the screen, but it does offer excellent protection.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far, So good.

    Posted
    Bean
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I picked this up because I have two kids....Enough said...right?? The phone has a crack in the back where the case does NOT protect the phone. @@@@@@@@ The very small area between the camera and the flash. I am sure the odds of the phone hitting there are SLIM--But I managed to do it. @@@@@@@ Otherwise, a fantastic case. The case does allow some dirt and debris behind the screen protector and the glass face. Overall---a great buy!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost a 5, 1 issue...

    Posted
    DanG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case works as intended. I've dropped my phone several times and it has not been affected. The exterior of the case seems to have no wear, despite being dropped. It has survived a spill, rain, and mud. The case does NOT prevent or interfere with WIRELESS charging. The reason I am giving only 4 stars is due to the covers over the USB and AUX having too much tension. When trying to charge via USB or listen with the AUX in my car, the tension pushes back on the cords causing them to bend, which I imagine over time would be detrimental to the cords and ports. It is because of this tension that I most often charge wirelessly.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great sleek case, not 100% foolproof though

    Posted
    Lvl40Hunter
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case fits well over the S7, but there are a couple wiggle points. The left and right sides creak and wiggle a little bit. The bottom of the phone where the rubber wraps around the plastic case is on secure, but is a little loose. Overall the case works as a great shock absorber. The screen protector is not a tight fit, I get small particles in there all the time. They get in from the camera/speaker area that has no cover over it. This can bow when you hold the phone and then stuff gets in. I'd still recommend this case over others as it is durable, and as minimal as you are going to get. The rubber case is ribbed on the back, so it doesn't slide around like metal or plastic only cases.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Lvl40Hunter,

      Thanks for the feedback! We’re glad that the Defender is, for the most part, working out. We are a little concerned about the loose silicone and screen protector. Those should be pretty tight. Feel free to give our helpful Otters at 1-855-419-7417, and we will be happy to resolve those issues through our warrant.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Good drop protection, terrible screen protector

    Posted
    CSU2008
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I always heard the otterbox defender was the most rugged case. It does seem durable but I noticed a few flaws. First and most important, it is advertised as "dust proof". The integrated screen protector does not adhere to the screen, so within a week there was quite a bit of dust underneath it. The dust got in around the home button on my Galaxy S7. As the screen is the user interface this is a huge problem. Like many other people I cut out the screen protector and bought an aftermarket one that adheres to the screen. I wish otterbox would provide a stick on type as the provided one is absolutely worthless. There was a slight bump on the back of the plastic case which appeared to identify the manufacture date. However, with this in place the phone would rock a little bit instead of being perfectly flat on the table. I cut this off with a knife and problem solved, just wish their internal QA/QC had fixed this. The holster is nice to have though and the rest of the case is as I expected.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Quality has slipped significantly

    Posted
    JHern
    • My Best Buy® MemberMember

    I initially bought one of these Defender cases when I bought my Galaxy S7 phone at a verizon store. It appeared to be the same great case as the two units I used for my LG G4 and one used on a Galaxy S4. However, my enthusiasm quickly faded when I realized that the fit of the screen protector was not flush with the phone's screen. The resulting fit issue caused decreased screen sensitivity and persistent missed taps. I also did not like the unpleasant sensation of actually feeling the screen protector moving with each input. Another issue I have with the case is the sides of the frame make it difficult to swipe down on the top menu of the phone. I read about people who removed the screen protector with success on past otterboxes. I tried this method and it was not a satisfactory solution. I ended up with a worse fit between the top frame and the back section of the inner case. I contacted Otterbox about this via online form a week ago, but have not received a reply. Since then, I read a a review stating that the fit issue is not the same with all units. Hoping that this was true, I foolishly bought another Otterbox Defender from Best Buy today. I was disappointed to find that this case has the same issues. It is difficult for me to understand how this case can have so many good reviews. Perhaps the latest units have had a slip in QC. This is a premium priced case and should not have worse quality than the $15 cases you can get on other sites.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi JHern,

      Thanks for being a fan of our products over the years! We’re sorry that the Defender for the Galaxy S7 is giving you screen sensitivity issues. We’re not sure which online form you used to reach out to us but we apologize for not getting back to you. We do not recommend altering the case as it can diminish the protective qualities and technically may void the warranty.

      We want to assure you that what you are going through is not typical and we truly want to help out. Please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get to the bottom of this strange screen protector issue.

      Best,
      OtterBox Customer Service Team otterbox