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Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 4022 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-12 of 12 Reviews mentioning:
buttons
  • Rating: 4 out of 5 stars

    Almost TOO tough

    Posted
    Jarrod
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Excellent case, very tough, but the buttons are hard to press sometimes.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good

    Posted
    Earbud
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's hard to use the buttons, volume, and start buttons.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Earbud,

      We are sorry that the control buttons on this Defender case are being a bit difficult. We understand why this is disappointing and we certainly want to help out with this abnormal dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Protected but bulky

    Posted
    JH8700
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Case seems to offer great protection but the rubber backing is peeling away and so much dust gets in the button hole vetween the screen and protector.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi JH8700,

      We are sorry that this Defender is giving you some trouble and that it is a bit too bulky for your comfort level. Perhaps you would be more interested in the Commuter or Symmetry case. They are both slimmer that the Defender and offer great protection. Check out the links below for more information on those OtterBox cases.

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?id=bb4914700&skuId=4914700

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-black/4914508.p?skuId=4914508

      Of course, if you want to stick with the Defender, we can easily replace your damaged case through our warranty. Simply call our friendly Otters at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Great Protection but,,,

    Posted
    KenG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great Protection but the buttons are hard to push and the design of the face plate makes it difficult to get the pull down menu to work. Fits very well, built with quality, you could throw the phone down a flight of stairs and it would probably be just fine

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Second one worked

    Posted
    EDawg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The first one purchased was cut incorrectly and the cut outs for buttons didn't line up with those on the phone itself. After exchanging for a second it fit perfectly and now I'm very pleased with this case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good protection

    Posted
    smallchange2
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Only problem is if you have screen saver on your phone. The box has one on it and this makes it hard to press keys. I removed the boxes saver with a razor blade and it works GREAT.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Phone Protection

    Posted
    Bibbster
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall it offers great protection, which is why I purchased it ! Negatives: Big and bulky, dust seeps in around button hole on screen. PRO's: I don't see how I could ever damage this phone by dropping it, the case offers superb protection all around.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice but bulky

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Seams to protect phone well but it's very bulky. Buttons are hard to push and plastic screen protector feels like week junk. I doubt this case will make it a year

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi there,

      Although we are glad that this Defender case is taking care of your Galaxy S7, we are sorry that the buttons are being stubborn. Button issue is not normal with any of our cases and we do offer slimmer options. Check out the links below for more information on our Commuter and Symmetry style cases.

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?skuId=4914700

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-black/5287529.p?skuId=5287529

      Of course, if you need any assistance with your Defender or you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Heavy duty

    Posted
    KimKim

    Case protects my phone from drops, water and everyday use. The buttons on the side are a little hard to push but other than that it does it's job. KEEPING MY PHONE SCREEN SAFE FROM CRACKS!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    To bulky

    Posted
    Cauldren
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Case is to bulky. It is difficult to press buttons. It is difficult to keep the flap open while plugging in the recharger cord. It would be great for someone who is tough on phones but for everyday it is overkill.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Cauldren,

      We’re sorry that the Defender is a bit too bulky for your comfort level. You may be more interested in our Commuter or Symmetry style cases. They are slimmer than the Defender but still offer great protection. Check out the links below for more information on those OtterBox products. Of course, if you ever need our assistance please feel free to call our friendly Otters at 1-855-419-7417.

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-white/4983202.p?id=bb4983202&skuId=4983202

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-white/4914503.p?id=bb4914503&skuId=4914503

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Fantastic product!

    Posted
    happyuser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Otterbox is a great case! Sturdy and protective of the Galaxy phone. Plus, I love that I has a screen protector built in, thus alleviating the need to purchase an additional item. The case does not inhibit the volume and other buttons from functioning at all. Great product!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Pros and Cons on this one

    Posted
    Punk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a great heavy duty Otterbox case for my husband, who is not so careful with things. So it protects his Samsung Galaxy S7 really well. We do not like that you cannot use a wireless charger with this particular case. I and the Best Buy rep were both shocked by this. The on/off button is also very hard to press, as is the volume button. This particular case prevents calls from being received in the backs of large stores too -- calls go straight to voice mail. Rugged, protective case but has cons too. Surprised about all of this since it is an Otterbox.

    I would recommend this to a friend