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Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S7 Cell Phones - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 4028 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 67 Reviews mentioning:
dirty
  • Rating: 4 out of 5 stars

    Attracts lint, crumbs and dust.

    Posted
    Ashes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    If you keep your phone in your pocket, purse or bag it seems to get every piece of lint, crumbs basically anything and everything under the screen protector and around the edges. If you don't mind that stuff it does do it's intended purpose.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Screen gets dirty easily

    Posted
    Sammy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Screen easily gets ? dirty and is not scratch resisitent

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Protects great, but looks dirty over time

    Posted
    STM07
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This phone case works great, it withstood many drops and protected the phone well. Only negative is that over time, it looks really dirty and is difficult to clean. If I had bought a black one I probably would not have noticed it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but not perfect

    Posted
    Erick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I give this case 5 stars for it's rugged durability, but only 4 stars on it allowing dust and dirt and sand to penetrate which eventually degrades the screen cover to where you can't make out whats on the screen.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Erick,

      We apologize that this Defender series is having trouble with some dirt and dust bullies lately! It is odd that debris have been able to push their way through the tough protective barriers, since normally the case is able to keep them out. Please feel welcome to call our handy Otters at 1-855-688-7269, and they'll fix things right up with a warranty claim. You'll have a resistant new case on your Galaxy S7 in no time!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Otterbox is great but color gets dirty easy

    Posted
    ReadyforVacation
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I appreciate how well the Otterbox protects my phone but the color gets very dirty way too easy.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey ReadyforVacation,

      Although we're so glad to hear that your Galaxy S7 is raring and ready to go in the Defender series, we apologize that you're dealing with a cosmetic casualty! Our stylish Otters would love to outfit you with a spotless new replacement case, so please feel free to call them at 1-855-688-7269. They'll set up a warranty claim and get you cruising towards polished protection once more!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Fair at best

    Posted
    Larry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My second Otter Box...this one is not as good as the first, screen tends to be a dust magnet...not impressed with this.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    great case for Samsung s7 with few negatives

    Posted
    deltomelto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case make my phone fill more solid and I never drop it on my face anymore the belt clip turns into a stand and the only thing I don't like about it is that sometimes dust gets between the screen and the screen protector.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Lacking

    Posted
    Lizl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Dirt and water easily get in behind this case so I'm not that happy with it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Lizl,

      We are sorry that this Defender case is letting you down. Although it should put up a better fight against dirt, water is a little trickier and the case is not designed to be waterproof. Please feel free to give our helpful Otters a call at 1-855-688-7269, and we will be happy to assist with the dirt infiltration in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Great case

    Posted
    Doe4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The pink color shows too much dirt from your hand and is dirty around the edges.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    All around good

    Posted
    Jabez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Like most everything about it except it can build up dust under the screen protector.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Durable

    Posted
    Patricia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've had no problem with this case the only thing is it get so dirty

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protected but bulky

    Posted
    JH8700
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Case seems to offer great protection but the rubber backing is peeling away and so much dust gets in the button hole vetween the screen and protector.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi JH8700,

      We are sorry that this Defender is giving you some trouble and that it is a bit too bulky for your comfort level. Perhaps you would be more interested in the Commuter or Symmetry case. They are both slimmer that the Defender and offer great protection. Check out the links below for more information on those OtterBox cases.

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s7-cell-phones-black/4914700.p?id=bb4914700&skuId=4914700

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s7-cell-phones-black/4914508.p?skuId=4914508

      Of course, if you want to stick with the Defender, we can easily replace your damaged case through our warranty. Simply call our friendly Otters at 1-855-688-7269, and we will be happy to assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Awesome case

    Posted
    Rvanderm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I cant keep dust out of in between case and phone screen annoying ... only issue I have and I am picky

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    bright in color

    Posted
    glamismom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case seems to Collect a lot of dust under screen

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good not great

    Posted
    Tiggerru
    • My Best Buy® Member

    Had a trident case previously with s5 phone. Got this case for s7, good price, available in store at the time. The otterbox defender case allows dirt in between the clear screen cover and phone. Constantly having to remove otterbox to clean screen. Good case, just hate that the screen gets dirty so quickly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does it's Job!

    Posted
    LVSC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case is perfect for my husband's new phone! It protects it from the cement dust and dirt he is around all day!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Only Cases We Use

    Posted
    KateBug
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We only use these cases for our phones in our company that go out in the field. Our field workers are dirty, wet, dusty locations and these are the only cases we trust.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Seal not as tight as I want it to be

    Posted
    Okayed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Cushion was good but seal not tight, charger port opening gets dirty quickly so. It much protection there, screen is not as close or flat to original screen makes it hard for touch screen functions

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Okayed,

      We're bummed to see that this Defender series is struggling to find the perfect fit with your Galaxy S7! It sounds like that case might be suffering from a misalignment issue, and our Otter medics are ready to step in and save the day. Please feel free to call them at 1-855-688-7269, and with some quick troubleshooting, they'll get you back on track to healthy device protection in no time at all!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    Tough case but...

    Posted
    Kelvy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Case is very sturdy and keeps your phone safe. It gets dirty fast though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great protection

    Posted
    Tossin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased this for my wife's phone.....has proven to offer great protection. Only complaints are the screen gets very dirty from her makeup and the case tends to cause her to not hear as well when she's on the Bluetooth in her car.

    I would recommend this to a friend