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Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S8 - Blue-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 2823 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 48 Reviews
  • Rating: 2 out of 5 stars

    Not up to otterbox standards

    Posted
    Marty
    • My Best Buy® Member

    Let me start by saying that I have used otterbox defender cases for a very long time. I have ipad case, 3 iphone cases, and LG G4, Galaxy S6 and most recently my Galaxy S7 edge. So being an otterbox fanboy and being familiar with their unsurpassed quality I went ahead and bought a defender for my Galaxy S8. Saying that I was disappointing is an understatement. First of all otterbox did the same thing with the screen protector that apple did with the headphone jack, they dumped it. So now, I have a defender case without a screen protector, for the same price as I paid for my S7 edge case with screen protector. So I have to spend extra money for a screen protector. Second, the holster does not hold the phone (in the case) very well. My S7 edge holster held the case like an iron jaw, but the S8 holster holds the case very lightely and I am convinced that it will fall out when I walk.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Okay but disappointed compared to my las defender

    Posted
    Amen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have been a supporter of Otter Box defender since my Galaxy 4. the outside case cover was perfect. nonskid substantial and seriouly protective the belt clip was tight and held my phone in place thourgh the most difficult work, the clip would break before the phone fell out. My phone lasted for years with no and I mean no damage. BUT most of that protection seems to be gone. The new defender is a far cry from it's protective predessors. my phone often falls out of it;s clip for no reason. A nice person at the airport had to track me down one week after I bought it, I didn't even know it had fallen out again the new non skid is a far cry from the old one, True it didn't break so I'M thankful for that protection but I don't have confidence that my phone will be there which requires that I carry it or constantly check to make sure it hasn't fallen out again. If I set it down in the car it may slide onto onto the floor in no time. There are alot of phone cases that provide protection for alot less cost but I sure miss my old defender. a once loyal otter box customer

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Amen,

      We're terribly sorry that an unusually loose belt clip caused such a mishap at the airport! It is strange that your belt clip refuses to hold the device, since typically the clip securely latches into the sides of the Defender case for on-the-go protection! Our awesome Otters would very much like to hook you up with a warranty replacement, so please feel free to give them a quick call at 1-855-688-7269. They'll send you a brand new holster that we're confident that should deliver on the OtterBox quality that you're used to!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Phone is Not Secure in Case

    Posted
    TomHisself

    I liked this case when I bought it but, now, after 4 days of use, I believe my phone in the shell is not secure in the clip. I use my phone to review documents while doing field work, so I need to have it easily accessible while hiking and wearing a day pack. The day after I bought the phone, my day pack knocked my phone out of the clip and it fell to the ground. Twice since then, the phone was knocked out of the case by the steering wheel while getting out of my truck. Now I feel I have to carry my phone zipped up in my day pack, which renders it useless in the field. I will be replacing this case if I can find something better.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Tom,

      Thanks for your feedback! We are sorry that this belt clip holster is not properly securing your phone. We completely understand why this would be disappointing and we definitely want to help with this unusual predicament as soon as possible.

      When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will turn things around in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Does not include screen protector

    Posted
    cpacheryl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was very disappointed in the new Defender case as it no longer has the built in screen protector. It makes me wonder how it is really going to "defend" my phone from drops, etc. I realize that the glass is supposed to be so much stronger now on the Samsung Galaxy S8 but I still would like to have the screen protector. Not only does the case not provide screen protection but most screen protectors don't work with the defender case!

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there cpacheryl,

      Sorry to hear that you're feeling so disheartened by the screenless design for the Galaxy S8 Defender series! We sincerely feel that placing an integrated screen protector over the infinity display could result in hindrance around the curved edges of the phone screen, and we did not want to diminish the overall experience for the customer. While there are probably a few third-party screen protectors that will fit with this case, we are unable to test for compatibility with other companies' products, so we can only 100% guarantee that our Alpha Glass screen protector will work seamlessly with the Defender series. If you're interested in this tempered glass option, please feel welcome to follow the link below to check it out, and please feel welcome to call our awesome Otters at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930959.p?skuId=5930959

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    A little disappointed

    Posted
    Wills
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Otterbox makes an ok cell phone case protector, but mostly in Black. I like something with color like the one I use to have. I even looked on line to see if I could find something with a flowery pattern and nothing, ( from otterbox ) And the price was not bad, but I found what I want for Half the price, and protected the phone just as well for half the price online. A lot of ph. cases are way over priced. Seriously !!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor carrier for a $800 phone.

    Posted
    Denny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After spending the big bucks for a quality phone I guess 50 bucks for a protective carrier is not enough. The rubber wrap comes loose on the catch side, the clip does not engage every time causing the phone to fall out of the carrier and to the ground, the clip will disconnect from my belt after sitting down. A very poor quality carrier and phone protector. Very dissatisfied with this item.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Its ehhh

    Posted
    Josh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought a new phone last year and decided to get an otterbox because of the great reputation. I rarely drop my phone and never on concrete but the plastic shell broke within a year. The rubber outer shell has held up but still, overall poor quality for such a leader in their industry.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Josh,

      We're truly sorry to see that the plastic shell on your Galaxy S8 Defender broke after a year of service! Our Otter troops are ready to reinstate that unit with a quick replacement, so please feel welcome to give them a call at 1-855-688-7269. They'll get a warranty claim processed in record time!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Anything for more money

    Posted
    Gthang
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Unbelieveable, you know Otterbox usually is pretty good, course now with the new S8, none of the cases come with SCREEN protection, and being an S8 THATS the most important part, so what now, HOW about shelling out another $45.00 on top of the $40.00 ya just spent for the defender case. EXCEPT you have to order one cause NOBODY has one in stock.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Gthang,

      We're so sorry to hear that you're feeling ripped off - that certainly was not our intention! We agree that screen protection for the Galaxy S8 is very important, and we sincerely feel that the interaction with the uniquely curved screen is best served by either direct contact with the glass or use of our separate Alpha Glass screen protector. If you have any additional questions about the products for the Galaxy S8, please feel free to give our awesome Otters a call at 1-855-688-7269!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Case is nice but didn't help

    Posted
    Nicole

    This case is sleek and tough looking but after a small 2 foot drop, my S8's screen is cracked. What does a $40 case get you as far as a warranty? Nothing, because the case itself is fine, forget about the valuable phone it didn't protect. I will not buy another, instead spend $4 on a case from Amazon.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Nicole,

      We are terribly sorry to hear that your Galaxy S8 experienced a fatal fall while under the vigilant protection of the Defender series. We test our cases extensively to ensure that these frustrating situations are avoided as much as possible, but unfortunately, every fall has unique dynamics and angles, some of which are simply beyond our control. Although our warranty is not transferable to the Samsung product itself, we would very much like to offer you a brand new OtterBox to ease the sting, even if just a little. If this sounds like an option that you would like to pursue, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll be glad to further assist you with this!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    No Built-in Screen Protector

    Posted
    Bus306
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I did not look closely at the labeling on the package, which is "my bad"... forced to take it back. I've been a loyal OtterBox Defender customer for many phones over many years. Screen protection is a must for this user.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Bus306,

      We're bummed to hear that the Galaxy S8 Defender series didn't end up working out for you! For future reference, we intentionally decided to forego the built-in screen protector on this exact version in order to provide a clear-cut interaction with the beautifully curved infinity display. If you have any other questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to chat!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Its better than the last version

    Posted
    Stanzilla
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this thing with a clip attachment to wear it on the belt. The plastic is not strong enough. The clip broke off after about 2 days. The rest of the case is nice though. No problems there. Way too expensive for a thing that breaks so easily.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Stanzilla,

      Sorry to hear that your belt clip holster broke so quickly! Our products aren't exactly designed to be indestructible, and as long as the phone is okay, that's still a win in our book! Our reliable Otters will be more than happy to get that belt clip replaced for you under our warranty, so feel free to call them at 1-855-688-7269. We'll have you cruising towards secure, on-the-go protection in no time!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Ok!

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This box offers good surface protection but the phone is too easily dislodged from the belt holder or belt. Exert very little pressure and the case and phone will pop off the belt. Minimal pressure can easily dislodge the phone from the holder.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poorly made

    Posted
    RIWLMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    For the price and brand name, I expected the case to last longer. The rubber putter shell starts to warp, making it hard to use volume buttons. And there's no screen protection, so your phones screen can be scratched up.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey RIWLMom,

      Yikes! We're so sorry to hear that this rubber silicone is looking a little warped! Here at OtterBox, we like our products to stay tight and alert for as long as possible, so please feel free to call our perceptive Otters at 1-855-688-7269. They'll gladly assist with a warranty claim to get you back on track to sharp security as soon as possible!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    No the quality I'm used to from Otterbox.

    Posted
    Jess263
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The rubber cover on this case disintegrated within a few months of purchase. Also, the case leaves the screen exposed and my screen cracked while in this case.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Hate it

    Posted
    cjmd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I know otterbox is suppose to be the best but I ordered this case for my new galaxy s8 phone and the holder is garbage especially with this cheap clip..the phone I couldn't get into the case. ..on my way to return it

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi cjmd,

      We're sorry to hear that the phone and case aren't coming together in harmony! When we designed the Defender Series for the Galaxy S8, we ensured it would contour perfectly to all the edges and curves of the device, so we're surprised yours didn't fit.

      If you still have the case, we'd love to grab a few more details on this and the issues you've been experiencing with the holster, so please give our friendly Otters a call at 1-855-688-7269, and we'll help out in any way we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Miss old version of Otter case

    Posted
    RGandD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really liked the older version of Otter case that came with hard plastic case to protect front and back, and a rubber case to wrap the plastic case. This kind - we have to purchase a shield to protect the screen.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there RGandD,

      Sorry to hear that your Galaxy S8 Defender series isn't quite meeting expectations! While we certainly understand your apprehension at not having the traditional built-in screen protector, we truly feel that our customers will have the best interaction with the curved infinity display through either direct contact or a screen protector that adheres to the touchscreen separately. Therefore, we decided to forego the integrated screen protection and came out with a tempered glass option instead, the link for which you can find below! If you have any additional OtterBox inquiries, please feel welcome to call our Otter team at 1-855-688-7269. We'll always do what we can to help out!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930959.p?skuId=5930959

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Does not offer frontal protection or water protect

    Posted
    realredhead1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Does not have a front protector. Should not cost as much as it does. Would have bought the Life Proof brand but Best Buy was out. Life Proof cost more but for what it does, I think it is worth another roughly $25.00

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    the case has no screen protector

    Posted
    santaclause
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Case has no screen protector, no where in description did it mention this. I returned it but Best Buy does not carry the full version, they care more about Apple than Samsung.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey santaclause,

      We're sorry to hear that you ended up saying goodbye to the Screenless Edition of the Defender Series! Because phone displays have increased in surface area and now have higher standard interactive technology, our engineers determined that redesigning the case without this accessory would optimize use of the touchscreen without at all sacrificing the protection!

      While we understand this is quite a change, we know Santa Claus enjoys his lists, so if you'd like to grab the full overview of this edition, please feel welcome to give a call to our elf-like Otters and we'd be happy to hammer out all the details!

      Happy holidays,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Nice looking light weight.

    Posted
    Bobby
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Like the looks and weight of case. But, it would get caught on seat belt and my phone would fall out without my knowledge. Also would catch on other things. Need to have better way to secure phone in case.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Bobby,

      We apologize that your Defender belt clip kept catching on everyday objects! We appreciate the feedback, and we're happy to pass this along to our product design team. In the meantime, should you run into any further questions or warranty needs, our playful Otters would love to help, so just give them a ring at 1-855-688-7269. They'll dive right in!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Didn't hold up too well

    Posted
    Comet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Have used Otterbox before without problems but wasn't the case this time. Case hasn't held up as well & rubber backing is peeling off

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Comet,

      Houston we have a problem...we're sorry to learn your new Defender case isn't the toughest in the galaxy, but we think a brand new replacement is the perfect solution to your life's mission. Give the Otter Astronauts a call at 1-855-688-7269 and we'll blast off with an OtterBox that will surely last!

      Over,
      OtterBox Customer Service Team OtterBox