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Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S8 - Blue-Angle_Standard

Customer rating

Rating 4.6 out of 5 stars with 2819 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 2, showing21-40 of 47 Reviews
  • Rating: 2 out of 5 stars

    Could be better

    Posted
    Teach
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Chunky yet still not great protection. Dropped my phone on my driveway walking to my car and screen and otter box both broke.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok case

    Posted
    Stevo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The case itself is OK the retention on the belt clip is far from what I expected compared to older model otter boxes Also not a fan of the screenless design of the case

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Stevo!

      Sorry to hear that the Galaxy S8 Defender series isn't quite meeting expectations! What exactly about the belt clip is giving you pause? Our friendly Otters would love to take a peek to see if they can help, so please feel free to give them a ring at 1-855-688-7269. They'll resolve this issue and even send out a warranty replacement, if necessary.

      As for the screenless design, we intentionally decided to forego the traditional built-in screen protector in order to provide full access to the uniquely curved display on the Galaxy S8. If your heart is set on screen protection, we would recommend the Alpha Glass screen protector, which applies separately to the screen and is engineered to work seamlessly with OtterBox cases. Feel free to check it out by following the link below, and reach out to us if you have any further inquiries!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930959.p?skuId=5930959

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    sturdy phone case

    Posted
    greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Difficult to snap phone into holder, falls out often. Previous phone never fell out of the holder. After one month phone fell out and resulted cracked screen.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    expensive case for no protection.

    Posted
    tnightwalk3r
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    phone fell once and the screen was cracked on the first hit. maybe next time they should include a better way to disperse the damage across the protective case.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Otterbox worked ok

    Posted
    Jackson1961
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is the second Otterbox that I had to buy for this phone. I thought there was a lifetime warranty on them but nobody knew for sure.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Jackson1961,

      We apologize for the confusion surrounding our warranty! Here at OtterBox, we do have a limited lifetime warranty, which means that your case is protected for the lifetime of the device itself. While we're glad to see that you found a solution in the end, if you have any future questions, please don't hesitate to directly call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Too bulky

    Posted
    Monica
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Im sure I do not need to explain that the otterbox's are super bulky. Glad i no longer have this phone and dont need this box

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Monica,

      Sorry to hear that this Defender series didn't end up working out for you! While the extra layers on the case do a lot in terms of added protection, we completely understand that sometimes, this makes the unit feel larger than life. However, we do have a few different case styles, some of which are slimmer than the Defender. If this sounds like something you might be interested in, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to walk you through some options!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Ok

    Posted
    Nunya
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This case is good but mines did break 2x. I had to purchase 3 in total. I wouldn't recommend.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    ChrisB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had the defender series case for the Galaxy S5 and it covered the screen. I was extremely upset when I realized this one does not cover the screen.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey ChrisB,

      We apologize that our screenless approach to the Galaxy S8 Defender series caused some distress! We intentionally decided to forego the built-in screen protector on this version to allow customers full access to the uniquely curved phone screen. If you're looking for a little peace of mind, we would recommend the Alpha Glass screen protector, which adds another line of defense. Check it out via the link below, and please always feel welcome to ring up our friendly Otters at 1-855-688-7269 with any additional questions that pop up. We're always glad to help out!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930959.p?skuId=5930959

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Phone broke

    Posted
    Jroche
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It protected it a little bit but it doesn’t do anything to protect the screen

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Issues with Service

    Posted
    sdhbink0411
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Purchased this phone. We seem to have issues with service had to take to a repair store. While typing text messages the window closes.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey sdhbink0411,

      We're sorry that you're having to deal with service issues with your Galaxy S8, and we hope that the Defender case is at least treating you well! If you have any questions or concerns about the case itself, please don't hesitate to give our awesome representatives a ring at 1-855-688-7269! We're always happy to help as much as we can.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Otter box is good

    Posted
    Rich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wish Otter Box would make a built in screen protector for this case. You would think it would have one for what the case cost.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn't protect phone

    Posted
    Medic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My phone fell and hit the pavement in the reinforced corner and it cracked the screen on my brand new S8. Very upset!

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Medic,

      We are truly sorry to hear that your Galaxy S8 took a spill and emerged with a damaged screen while under the vigilant protection of the Defender series. We understand how upsetting this must be, and we are disappointed that this recent experience does not reflect the commitment that we have to providing the best protection possible to limit such frustrating outcomes.

      We test the Defender extensively to ensure that it provides maximum protection, but unfortunately, every fall is subject to unique circumstances, some of which are beyond our control, and we are unable to guarantee that absolutely all risk will be eliminated through the use of our products. Although our warranty is not transferable to the Samsung device, we would very much like to offer you a new OtterBox in the event that your current one was jeopardized in the incident as well. If this sounds like an option that you would like to pursue, please feel free to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to help you proceed.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Not a fan

    Posted
    ks88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This new “screenless technology” doesn’t separate it much from the commuter series. Went back to purchase a lifeproof

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey ks88,

      We sincerely apologize about any disappointment caused by the screenless design for the Galaxy S8 Defender. Even without the integrated screen protection, the Defender is still an extremely protective unit, with multiple layers to ensure maximum security. While the Commuter is more pocket-friendly with a hard outer shell, the Defender incorporates a thicker rubber outside, giving it a bit more traction. We're sorry to see you go, but we're also glad that you found an option that works better for you. Should you have any future OtterBox inquiries, feel free to give 1-855-688-7269 a quick call, and our awesome Otters will be happy to help!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Not good

    Posted
    Robb
    • Verified PurchaserVerified Purchase

    It doesn't have screen protection. Other than that, its everything you expect from Otterbox

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Robb,

      Sorry to hear that you're feeling so let down by the screenless style for this Galaxy S8 Defender series! We decided to shift away from the traditional path and streamline our design in order to provide complete, direct access to the curved device display. We predicted that any sort of integrated screen shield could cause issues with touch sensitivity, especially around the screen edges, which was not the clear-cut interaction that we wanted for our customers.

      Rest assured, this case still passed all of our extensive drop-protection tests, and we're confident that it should successfully safeguard your Galaxy S8 for a long time to come. If you have any further inquiries, please don't hesitate to contact us at 1-855-688-7269, and we'll always be happy to help!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Its okay.

    Posted
    SH1927
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    There weren't many options available. Don't like that they did away with the built in screen protector.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a Good Case

    Posted
    HollaSanDawg112
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Doesn't fit the phone snugly and interfered with screen protector. Not impressed.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi HollaSanDawg112,

      Sorry to hear that this Defender series wasn't quite meeting your expectations! Our Otter detectives suspect that a misalignment issue might be causing these issues, and they would love to test their theory by taking a closer look. Please feel welcome to call them at 1-855-688-7269 so that they can solve this mystery and get you back on track to maximum protection as soon as possible!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    better than nothing

    Posted
    jimdal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case needs A built in screen protector. I bought it until a lifeproof case comes available

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    This item is okay

    Posted
    Rabino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Otterbox never disappoints. Unfortunately, they did away with the cover of the screen.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Rabino,

      Sorry to hear that you're feeling slightly let down by our screenless approach to the Galaxy S8 Defender series! We intentionally decided to forego the traditional built-in screen protector to allow for full access to the curved screen edges. While the Defender is still an extremely protective unit, if your heart is set on screen protection, we would recommend the Alpha Glass, which adds a reinforced layer of security. Feel free to check it out via the link below, and please call our helpful Otters at 1-855-688-7269 with any follow-up questions!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930959.p?skuId=5930959

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Clip holder

    Posted
    Cfruit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The side with the clip does not attach very well to the side with the phone.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Cfruit,

      Uh oh, sounds like that belt clip holster is having trouble connecting to your Defender series! This is definitely odd, but our Otter matchmakers are on the case! Please feel welcome to call them at 1-855-688-7269, and they'll set you up with a simple warranty claim. We'll make sure that going forward, you have a belt clip that doesn't have any attachment issues!

      Affectionately,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    NO..... Built-in screen saver GONE!!!

    Posted
    gamb2305
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I NEED a built in screen saver! It does not protect my phone efficiently.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi again gamb2305,

      As we said in the other review, we apologize that you're feeling disappointed by the lack of an included screen protector on our new Samsung Defender series. We predicted that any sort of integrated plastic over the infinity display could hinder touch sensitivity and cause frustration, which was not an experience that we wanted for our customers. We would still suggest taking a look at the Alpha Glass, which may offer the peace of mind that you are looking for. If you have any future OtterBox questions or comments, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to assist you.

      Regards,
      OtterBox Customer Service Team otterbox