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Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S8+ - Gray/blue-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2617 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 4, showing61-80 of 2,617 Reviews
  • Rating: 3 out of 5 stars

    Three Stars (at best)

    Posted
    Hwy163

    The inherent design of Otterbox cases are still flawed IMHO. It's been about 5 years since I purchased one and I was hoping there would be improvements but no. Rubber wraparound begins to stretch and soften around the charging port area, so much so that the whole bottom half peels off the plastic frame. A common problem that will only be corrected if the design is overhauled. For the price you pay the quality should be a heck of a lot better.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Hwy163,

      Thanks for your feedback! We are sorry that the silicone slipcover on this Defender case is stretching out. We fully understand why this is not ideal and we certainly want to help.

      Thankfully we can easily replace this compromised part through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service team otterbox

  • Rating: 4 out of 5 stars

    An Excellent Case

    Posted
    adubs77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had 1st purchased a cheaper case for my phone, because of how much skinnier it was then this. That case did the trick for the most parts, but I went through 3 glass screen covers that cracked with minimal contact. I then got this case. And I love it. No screen cover cracks, nice sturdy frame, and easy to get to charger and headphone jack entries. The only reason it is not 5 stars, is because it is a little bulky.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty ok case

    Posted
    Rockdodger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've had Otterbox belt clips before, and they tended to break in the same place. I put my Galaxy 8+ in one and holding onto my phone is considerably improved. The case adds bulk, but its solid. I don't use the clip so much, as that's the part that tended to break in the past, and the cased phone fits in a pocket fairly easily, so I tend to leave the clip on the table. But, so far, I'm not that unhappy with the current case.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not The standard Defender Series Case

    Posted
    Bill7671
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I manager 200+ lines for my employer and swear by Defender cases for all phones. This is the first case from OB without a screen protector builtin. There are screen protectors for this phone. Otterbox should supply one as since itis part of the Defender series. Otterbox is getting cheap, I will not buy another otterbox for S8 or S8+. The high cost of Otterbox Defender and you still need to buy screen protection.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Bill7671,

      We sincerely apologize that you're feeling so let down by the lack of a built-in screen protector for the Galaxy S8+ Defender series. We predicted that a plastic screen shield might interfere with touch sensitivity, and we understand the importance of having a crisp, clean interaction with your phone screen. Therefore, we decided to forego the traditional screen protector and offer a tempered glass solution instead. If you have any additional questions or comments on this, please feel free to call our reliable Otters at 1-855-688-7269, and they'll always do what they can to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Tight Fit.

    Posted
    typearecluse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is the third Otter Box that I have owned. They've all been top quality. This one for the S8+ is no exception. A bit tough to install. Almost makes you afraid that you will break your phone. Fits great once installed. Buttons can be hard to find and press. You get used to it. Not as much grip as I would like, but the grip is in the right place. These cases are worth what is being charged for them.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    nice camera, lack of paper manual stinks

    Posted
    OLESARGE45
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    phone is really nice, better if I did not have to keep looking up instructions in help or on line.. download or print it in full page size, paper and ink expenses, companies charge premium prices and no longer give user manuals for look ups.... a real pain to look in help and /or internet.. am 72, NOT an electronics genius, manuals in hand are needed, do not buy electronics to research answers on internet.... it self.. time consuming..

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mixed for now

    Posted
    MusicLvr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I dropped the phone a couple times from low heights (less than 3 feet) and no issues. I've had it for about a month now. The buttons are pretty stiff and I hope they loosen up a bit. Otherwise, it does what it says. Don't know about water resistance or anything like that and I don't plan on finding out! If you have strong fingers and hands, this is a great case. If you have a weaker grip, maybe try a different product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Why did I ever try anything else?

    Posted
    WallSt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have been using Otterbox products for many years and when I purchased my Samsung S8 with the curved screen, I decided to try a leather portfolio style case. The first time I dropped the phone, the screen cracked. After having the screen repaired, I went right back to the Otterbox again. This works very well without a screen protector and I have had absolutely no damage issues since I purchased this.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does as Promised

    Posted
    ryan1770
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Does protect for the most part, but my screen still gets scratched. I'd advise to get a screen protector in addition to defender. Expensive phone and case to only do half the job of previous models. Kinda disappointing because I only buy defenders. I expected complete protection, same I have gotten with previous models. This does NOT protect screen from scratches. Does protect screen against drops, however.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi ryan1770,

      We apologize that your Galaxy S8+ Defender is not quite meeting expectations! True, in order to have 360° protection from scratches, we would recommend the Defender + Alpha Glass combination. Regardless, we'll be more than happy to pass your feedback along, and if you have any future questions, please feel welcome to call our awesome Otters at 1-855-688-7269. They'll gladly hook you up with some answers!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Will not protect screen.

    Posted
    keithdbullock
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love the Samsung 8+ phone. When you purchase the phone the screen is rounded, so finding a case is important. The otter box protects the phone, which i have relied on them for years on my phones. Since the screen is rounded, the do not have way to protect the screen. If you drop you phone, it appears the screen will crack due to the lack of protection. I'm trying to find another case that protects the phone and screen.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    BigEasyJay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Otter Box continues to put out a great product that provides outstanding protection for your phone. Love the grey contrast to my blue galaxy s8+. Initially sold the wrong size, but BEST BUY exchanged without box or receipt and priced matched lower price that I found online. Belt clip performs well. GREAT PRODUCT!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    High quality product, great price.

    Posted
    Culatter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've bought several phone cases over the years this Otter Box Defender hands down is the best. I think the port protectors are a genius idea keeping the lent and dirt out. I would have preferred better instructions in setting the phone in the case itself. They are a little vague especially being my first time using this product. But I got it now feeling my phone is well protected and secure while wearing the rugged belt clip.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Could be better

    Posted
    FortWayneTee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Otter has sold its customers. The defender case for the Galaxy S8+ does not have a keyboard cover. Otter says it is because the keyboard of the S8 and S8+ have a curved edge. They had a face cover on their Galaxy S7+ cases. If they can make a case for the curved S7 they should be able to make a cover for the S8.At least Best Buy is thinking of their customers by selling a glass keyboard cover tor the S8+.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there FortWayneTee,

      We're very sorry to see that you're feeling so let down by the screenless edition of the Galaxy S8+ Defender series. After having an integrated screen protector over the curved screen of the Galaxy S7 Edge, we received overwhelming feedback from customers and Otter fans that the edges of the phone display were difficult to access, and that they would prefer either no protector or a tempered glass solution instead. Therefore, we decided to forego the built-in screen protector, and we do currently carry the Alpha Glass if you're looking for a little extra security that will pair perfectly with your Defender! Feel free to check it out via the link below, and call our Otter experts at 1-855-688-7269 with any questions!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930915.p?skuId=5930915

      Sincerely,
      oOtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Great Case

    Posted
    Steelsox1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case is thin like the phone and has done it's job after a few minor drops on very hard surfaces. I had an Otterbox for my previous Motorola that lasted well over two years so I know will last. What's really nice is my screen is protected while in transit (not screen protector, but clip cover will protect in bags or on belt no matter how hard it is bumped). Phone is too expensive to not protect.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Read Reviews, Still Bought It

    Posted
    celicaboy84
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    After reading all the reviews and seeing everyone whining about how there's no screen protection, I still bought it. This case does a few things well that I really like. 1) it juts out just enough over the screen, that if I set my phone upside it rests on the case and not the screen 2) it has great drop protection 3) the edge feature still works like a charm. The case didn't hinder any experience at all.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Otter box superior protection

    Posted
    Vito
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have used Otter box in the past for my Galaxy S3. When I ugraded to the Galaxy S8 the customer rep who helped me to transfer the info from the existing phone to the new phone was shocked at the condition of my old phone. His comment was "This phone still looks like it is new." I don't baby my phone I work on contruction sites and have it supported by a Ram holder on my Harley. I will only use an Otter box.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The BEST phone case

    Posted
    Recal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I drop my phone A LOT and otterbox has more than paid for my clumsy-ness. There is no competition. Over the years Otterbox has tweaked their design like using a denser rubber so after months and years of use the rubber no longer stretches. They have been slightly behind in getting cases out for new phones in the past but that has changed more recently. The S8 that just came out had some on hand thank God.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Protection

    Posted
    lawless46
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    OtterBox is one of the best smart phone protection cases made, and when I saw it was on sale at Best Buy for half off regular price, it was a no brainer. A day later, I was in another Best Buy store to see if they had the same price. They did. Another customer asked me what I thought a good case was, and I told him about the OtterBox one. He bought it on my recommendation. You're Welcome Best Buy!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    OtterBox back to good form!

    Posted
    HeyRay2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I loved my OtterBox for my iPhone 5, but for my iPhone 6 it was a flimsy and fragile disappointment, so I went away to another brand. I've since switched away from iPhone and gave OtterBox another shot, and I'm glad I did! Sleek, durable, and back to true OtterBox form! Even better, it works perfectly with my GPEL glass screen protector! Well done, OtterBox! You've earned back a customer!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Have had to put it to the test, thankfully!

    Posted
    CPJ0303
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased the Otter Box Defender when I purchased the Samsung Galaxy S8+ and was initially a little skeptical because my prior case was the Lifeproof which is bulkier and at least FEELS more secure. my ONLY complaint about the Defender is that I wish that it came with a screen protector because, at $800+ for the phone, a scratch on the glass screen will likely make me hyperventilate. :-)

    I would recommend this to a friend