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Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S8+ - Gray/blue-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2603 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-12 of 12 Reviews mentioning:
buttons
  • Rating: 3 out of 5 stars

    Nice but...

    Posted
    rfmullins
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good sturdy case and I feel my phone is protected, but the buttons and openings are really difficult to access and use.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi rfmullins,

      While it's great to hear that your Galaxy S8+ feels ready to take on the world in this Defender series, we apologize that you're running into a couple of functionality issues! This is certainly bizarre, since this case was intentionally designed to connect seamlessly with all device features. Our curious Otters would love to take a closer look to find a solution, so please feel free to ring them up at 1-855-688-7269. After some investigative work, they should be able to come up with a permanent fix going forward!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Indistructable

    Posted
    BMS12344321
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This otter box is indestructible but the buttons on the side of the case are very hard to push and I am not allow to use it with my magnetic car phone holder.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey BMS12344321,

      Glad to hear that your Galaxy S8+ feels ready to take on the world while within the Defender series! We apologize that the buttons are giving you some pushback - sometimes the side buttons on new cases can be a little stubborn at first, but they do tend to relax after some time and use. Unfortunately, we are unable to test our products with third-party accessories, so we cannot guarantee that they will be compatible with items such as the car magnet. If you have any other OtterBox questions or warranty needs, please feel welcome to call our reliable Otters at 1-855-688-7269, and they'll always be ready to help out!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Nice case

    Posted
    Craig
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Case is nice but the power button is very stiff but still nice

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case

    Posted
    Diablit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Multiple layers of shock-absorbing material couple and covers keep debris from sensitive ports, jacks and buttons. This OtterBox Defender case resists dust and scratches to maintain the aesthetic appeal of your device.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case but has some problems

    Posted
    Review1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great case for phone protection, but makes control buttons hard to use. Also makes fingerprint scanner extremely difficult to use.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Bad button use, great protection

    Posted
    TandL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The buttons need to be improved so buttons on camere can be accessed with 2 clicks (like it should). Stiffer buttons, or better location...

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there TandL!

      We're so sorry to hear that you're having trouble accessing your Galaxy S8 Plus camera through your power button! Our Defender case hopefully does not hinder any of the phone functionality, but if so, we definitely want to get you helped out. Please don't hesitate to give our representatives a call at 1-855-688-7269 so that we can grab some more details!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Strong but Heavy

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Sturdiness gives a feeling of security but adds a lot to the overall weight. Buttons are still stiff. Plan to use without belt clip most of the time but its nice to have for certain occasions.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Defender #2

    Posted
    Avrey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the second otterbox case I've bought. The first time you drop it that's it. It's so hard to press the power button and makes a noise I went with commuter and haven't had any more trouble. I don't recommend it but if u drop a lot maybe it's a best fit for you

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Avrey,

      We are sorry that the Defender case did not give you a typical OtterBox experience but we are glad that the Commuter is working out. Please keep in mind that if one of our products gets damaged or is giving you trouble we can easily replace it through our warranty. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service team otterbox

  • Rating: 3 out of 5 stars

    Returned

    Posted
    RobS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was the only swivel holster for Samsung S8+ in stock. It was large and bulky on my belt. Found the buttons on the case to be clunky. Did not like the release tab on the belt clip. I'm sure it provides good protection for the phone, just too big for me.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey RobS,

      We're so sorry to hear that the Defender case was a little too bulky for your comfort level! We try our best to streamline our case designs as much as possible, but sometimes the extra layers are worth the exceptional protection that they provide. Although our other cases do not have added belt clips, we would still recommend taking a look at either the Commuter or the Symmetry cases, which still offer superior protection, just in slimmer designs! You'll find the links for both below, so feel free to check them out, and give our friendly Otters a call at 1-855-688-7269 with any questions!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s8-black/5773823.p?skuId=5773823

      https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s8-blue/5773829.p?skuId=5773829

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    not as good as the Commuter case

    Posted
    lbeberdick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    this is a three piece case. 2 plastic that click together and one softer rubber over that. the commuter was a 2 piece case, soft near the phone and a hard protective case. the Defender has the hard part against the phone. the buttons for volume Bixby and off/on are very hard to press with this case. it may cost me an extra 50 bucks to change, but am seriously considering.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey lbeberdick,

      Sorry to see that you're feeling so letdown by the Galaxy S8+ Defender! While the extra layers on the case ensure maximum protection, we understand that sometimes sleek, stylish protection is preferred. The rubber on the buttons can be stiff at first, and does tend to loosen up over time. If, however, you think the Commuter might be more your style, please feel free to check it out by clicking on the link below, and call our helpful Otters at 1-855-688-7269 with any queries!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s8-black/5773823.p?skuId=5773823

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Mixed for now

    Posted
    MusicLvr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I dropped the phone a couple times from low heights (less than 3 feet) and no issues. I've had it for about a month now. The buttons are pretty stiff and I hope they loosen up a bit. Otherwise, it does what it says. Don't know about water resistance or anything like that and I don't plan on finding out! If you have strong fingers and hands, this is a great case. If you have a weaker grip, maybe try a different product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Tight Fit.

    Posted
    typearecluse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is the third Otter Box that I have owned. They've all been top quality. This one for the S8+ is no exception. A bit tough to install. Almost makes you afraid that you will break your phone. Fits great once installed. Buttons can be hard to find and press. You get used to it. Not as much grip as I would like, but the grip is in the right place. These cases are worth what is being charged for them.

    I would recommend this to a friend