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Customer reviews

Rating 4.6 out of 5 stars with 2664 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 2,665 reviews
  • Rated 5 out of 5 stars

    Actually, it's a Samsung Note 10 Plus Otterbox.

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    Posted .
    Owned for 1 year when reviewed.

    My experience with the Otterbox cases is about 200 pegs above excellent. I have used Otterboxs on every Samsung headset since the model S. My GSM Note 10+ 5G, with 1 TB of memory and 16 gigs of Ram, on T-Mobile isn't yet available. But, when it is, I know, for a fact, that it will continue in the high level of handset protection, that Otterbox users have grown to expect. PS: I wrote my thesis in Cellular Terminology and Technology, so I know a tiny little smidgen about cellular.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .

    Otter Box continues to put out a great product that provides outstanding protection for your phone. Love the grey contrast to my blue galaxy s8+. Initially sold the wrong size, but BEST BUY exchanged without box or receipt and priced matched lower price that I found online. Belt clip performs well. GREAT PRODUCT!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Provides protection without adding a lot of bulk

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    Posted .

    So while thinner than previous otterbox defender series, not sure I like that they did not include the built in screen protector in these defenders. Also, a magor issue I have is the hard case does not close all the way as does not "quite" fit the curved screen correctly, the rubber outside fixes this I hope. I guess I will know first time I drop it if it stays together or pops apart since bottom does not snap together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for phones

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    Posted .

    Been using this item on my phones for years. Has always provided great protection especially from incidental drops. Because of that I've never had a broken screen on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .

    Whenever I buy a new phone, I never leave the store without securing it in a brand new otterbox case. These cases have protected all my smartphones since 2012.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box is always good.

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    Posted .

    I have purchased otter box before and is always my first choice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox quality

    Posted .

    This case has the Otterbox quality I've come to expect but I'm disappointed in Best Buy's claim that it included a screen protector - it doesn't. Otterbox does not offer one on their site and Amazon states in all caps: "NO SCREEN PROTECTOR INCLUDED". The reason I chose Best Buy was that in two separate descriptions, both their website and the link provided in my email confirmation, states that a screen protector IS INCLUDED. Well?

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Secureddie,

      Our sincere apologies for the error in the original listing of the new Screenless OtterBox Defender for the Samsung Galaxy S8+, as well as the subsequent email confirmation you received after having purchased the item here at Best Buy.

      We genuinely appreciate you having brought this to our attention and have since had the incorrect content updated to prevent any confusion going forward.

      Again, we are very sorry for any frustration this may have caused, and if you ever have any other Otter questions or concerns in the future, please don’t hesitate to give us a quick call at 1-855-688-7269, and we’ll always be glad to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Perfect fit, outstanding protection you must have

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    Posted .

    If you have a Galaxy S8+, you absolutely NEED this case. The S8+ is a beautifully designed phone. Looks great and feels great, But it achieves those design points by using an all glass enclosure front, back, and curved sides and corners. It's smooth, slippery, and pretty large to get a good grip on even with big hands. And it's virtually impossible to drop this phone onto a hard surface without cracking the glass, which is a minimum $200 repair. You WILL drop it, or it will creep out of your pants pocket and leap to the floor by itself, or you will set it on the couch beside you and it will immediately head for the crack between the cushions and drop through. You MUST have a strong, impervious case on this phone. Enter the OtterBox Defender. It fits the phone perfectly with a hard plastic shell wrapped in a soft rubber cover., all without adding more than a quarter inch or so to each side. Now I can comfortably grip the phone without it wriggling free, it stays in my pants pocket until I want it, and it no longer tries to run for the crack in my sofa. The case design allows full visibility of the curved phone edges, while curving up slightly at the top and bottom to make sure that even if it's dropped, the glass will not impact the floor. Exactly what I needed. Should have bought it with the phone. I learned my $200 lesson in the first week I had the phone. Good looking non intrusive design that offers exactly the protection you need!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Incredibly disappointed

    Posted .

    This is the first time in my life that I've left a 1 star review for any product. First off, the plastic inner shell is extremely thin, most notably the front frame, and the silicone outer sleeve and bumper design isn't much better either. Second, I might as well say what everyone else already has and thats the fact that the defender cases no longer come with protective screens. Instead they now sell them separately at approximately 50 dollars, which is too high. When i first got this case, all seemed well, but after a couple of months, the front frame cracked from a few drops that were honestly no more than 4 feet. Eventually after a few months, i dropped the phone accidentally by no more than three feet onto concrete and the phone's glass broke in the same corner where the plastic frame of the case had cracked. I get the feeling that the crack in the plastic frame stressed it to a point where the phone screen shattered. But the thing is, this shouldn't have happened, especially with what the asking price of these cases are. How do I know this? I once had a defender case for the galaxy s3 and it took a beating and a half, and yet the phone inside was in pristine condition. It pains me to say this, but this is a significant downgrade from otterbox's previous cases. The defender series is one of the most durable cases in the world and frankly ive never been so disappointed in a phone accessory. I dont have a problem with paying lots of money for a phone case, but if i do, it better be extremely well made and be able to take some major abuse. Quality, otterbox, quality. That's what is most important. I feel compromises in terms of durability were made in favor of ergonomics. Some complain that the defender series is too bulky, in which case i recommend the commuter series. The whole point of the defender series is to be the cream of the crop in terms of phone protection. If i were otterbox, i would introduce a new series of cases that is above the defender series and is the ultimate in ruggedness, even if it costs 150 bucks or so, i dont care, id happily pay it. C'mon, otterbox, you can do it. You're one of the most respected and well known phone case brands in the industry. Make new cases that kick even the lifeproof stuff to the curb (and please include a screen this time). Anyway, i can't recommend this case. I hope otterbox sees this review and i hope ive helped some of you best buy shoppers. Below you can see the top of the frame which is completely broken off now.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Mrdemonsushi,

      We're so sorry to hear that your Defender series retained a catastrophic crack, and ended up compromising your overall protection. Although we test our cases extensively to ensure that they provide the best device security possible, unfortunately, every drop or fall is subject to a number of different dynamics and angles, some of which are simply beyond our control. In the end, we are unable to guarantee that absolutely all exposure to risk will be eliminated through the use of our products.

      While our warranty does not extend to the Samsung device itself, we would still love to set you up with a brand-new OtterBox, since it sounds like your current one has been jeopardized. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll set up a warranty claim for you right away!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Will never buy any other type case

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    Posted .

    I swear by my otter box i.m a electricain and break my phones at work all the time. Last year I broke six, no matter how careful I am the harder I try the faster I break it. So when I got my Samsung s8+ I made sure I had a case before I had the phone.my s4 I literally broke before it was activated once I got it repaired the guy told me about otterbox.i didn't beleive a case would make that much difference. After my second screen broke I gave in and bought one, if anyone puts it to the test it's me. After I bought the otterbox I didn't buy another screen I had the s4 for a year and a half before I lost it. I've had my s8 for three months now. I've dropped my phone and kicked it across the room, I've dropped it off a fully extended 20 foot scissor lift it hit the floor directly on the corner I thought for sure it was broke. I had to squeeze the case back together but the phone was untouched. I will always make sure there's a otterbox for any phone before I buy it. For the price of a otterbox I save way more on not buying screens or paying a monthly insurance which I always exceed the allowable limit any way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Won't have a phone without one

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    Posted .
    Owned for 6 months when reviewed.

    My first Defender protected my S3 from a few drops over the 5 years I had it until too many drops in the hot tub killed some of the buttons. Not a factor as neither the phone more the case are supposed to protect from water damage. As much, or even more than the protection factor I require a rubberized case for grip and overall usability of the phone. They are skinny smooth and slick. With the Defender I can walk around with my phone in my front shirt pocket and not worry about it slipping out of my pocket if I bend over to pick up something, I can put it on my dashboard without worrying about it sliding across and out the window, and I can pick up and use the phone without having to consciously think about how and where I am doing so for fear of hitting an errant button. The protection factor is a given but even if not for that I would buy this or a similar product just for the ease of use it adds to the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let's see. Love it or hate it?

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    Posted .

    I was close to my contract renewal date (a couple of months out) and decided to go from an S6 Edge+ to the S8+. A good case is always a concern, but not so much for style as protection. I have always preferred a belt clip/holster style case, as I never seem to have enough pockets for a phone this size. On my S6 Edge+, I used a Buddibox belt clip/holster style case and it was very satisfactory for my use. When I got my phone at BB, I got several accessories also, and the Otterbox is a very highly rated cover for protection. My BB Verizon rep, Niko, installed the phone into it for me. It's Black and grippy and tightly embraces the phone. So much so, I had to watch a youtube video to find out how to remove the phone from it! Very "industrial." If you remove the belt clip and put the phone into it backwards, it morphs into a "kickstand" to allow landscape viewing of videos. Very neat! No, it doesn't have liquid and "glitter" in it and look chic, but it WILL protect my phone. If you're like me, this is the H2 of cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome protection

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    Posted .

    While clearly not waterproof, it is dust proof, and drop proof. The genius thing they did with the case was instead of having the plastic film over the screen (when the screen has scratch proofing on it already) is raise the edges on the top and bottom so if you ever drop it screen down it hits the raised edges instead of flat on the screen. I have dropped it once while tripping, the phone went flying out of my hand. It must be weighted a bit in the corners because it tumbled on its corners and landed screen down on the pavement. The case had a few dirt scuffs on the corners and the rest was perfect. Like nothing happened! I really suggest this case, in any color you please (I love green, so I got it in this aqua green!). Only problem, the shell is a bit tough to take apart if you wanna take the phone out of the case for, say, the gear vr.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased this for new phone - loved the first one

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    Posted .

    I recently updated my phone from a Samsung Galaxy S4 to the Samsung Galaxy S8+. I purchased an Otter Box, Defender Series for my old phone years ago. That case proved to be a phone saver on several occasions, so I bought an Otter Box, Defender Series for my new Samsung S8+. My case did not come with a screen protector/cover like my first Otter Box case did. After I put my S8+ in the Otter Box case, I felt I wanted the added protection of a screen protector/cover. I just purchased a glass cover to use with this Otter Box, Defender Series case. I am satisfied with the value of my Otter Box purchase through Best Buy. At the time I was shopping for an Otter Box case, Best Buy had the lowest price I found.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SUPERIOR PRODUCT

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    Posted .
    Owned for more than 2 years when reviewed.

    The Otterbox defender series I purchase with every new Galaxy I buy. They have saved my phones from being damaged on countless occasions! Every single drop and not a scratch! They may be black and a little bulky with hardly any team logos or anything to choose from! But, they do their job of protecting your $1000 phone with ease. Only case I'll buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect fit and size for good protection

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    Posted .

    I did my research before buying it, even though I put an otter box on all my phones. The defender case is perfect for quality protection, and not to bulky or I might just be accustomed to big phones with defender cases. Only downfall is the defender case for this phone doesn't come with the built in screen protector "bc of full screen design". They offer for an addition $40-$50 a tempered glass screen protector that's supposed to work with the case. After reading multiple reviews on that it is a waste of money. If you want to spend the money for a defender case, and additional money for the tempered glass, you mine as well spend the $100 on a life proof case. Overall I'm happy, and took away 1 star for the built in screen protector no longer being part of the defender case, and them wanting you to buy a separate screen protector. Returned one of the 2 black cases for the gray and blue case. I'm not a fan of having an expensive sleek phone with a solid black blah case to protect it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection for your S8+

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    Posted .

    I've typically purchased an Otterbox Defender Series case for every cell phone that I've owned. They appear to provide the best protection out of what Best Buy carries. This version was a little different than the previous cases. It has a slimmer profile than the older versions. Also, the display is a little more open and does not have the clear display cover. If you purchase this for your S8+, I'd also recommend to get the Invisible Shield HD screen protector. The Otterbox is designed to be slim and it allows the screen to project out past the edge of the case. This would allow for the display to catch the brunt of a fall. With the added screen protector it could help prevent a shattered screen if the phone were to take a tumble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted .
    Owned for 1.5 years when reviewed.

    Otterbox has always been the go-to for my phone protection. This one was as exceptional as all the others I've used over the years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - You can't go wrong

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    Posted .

    The OtterBox Defender Series is the best protection you can get for your phone in my opinion. The 3 piece construction is a little cumbersome if you need to get at your phone, but it is well worth it in the protection it provides your device. I prefer the Defender Series because it comes with the belt-clip holster so you never have to worry about sitting on your phone or having it slip out of your pocket. I trust OtterBox so much with my Galaxy phones (I'm on my 4th different model with the S8+) I would never consider any other brand and I even use an OtterBox on my Samsung Tablet. I am a little nervous that the S8+ case does not come with the protective screen shield like it did for my S7 Edge and my S5 so we'll see how it goes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great PROTECTion

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    Posted .

    One of the few cases I felt worthy of my S8 Plus. Pros: All round protection. Although I don't holster on my belt, I carry my phone around with the holster case attached to protect the screen. Ends curve up and provide clearance between screen and surface the phone may be placed on; could prevent damage to screen i.e. scratches. Samsung's convertible fast wireless charger appears to work through this case (Best buy Rep kindly demonstrated in the store). Finicky though as it would not charge in upright mode. Opening in the back makes it easy to locate the fingerprint sensor without smudging the camera lens. Cons: Requires removal for Occulus. Tab protecting charging opening appears to press (forcibly) against the charger when connected to phone. May not amount to much but it's an observation. Slightly bulky in my opinion but it's to be expected with this level of layered protection.

    I would recommend this to a friend