Main Content

Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S8+ - Gray/blue-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2602 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 36 Reviews
  • Rating: 2 out of 5 stars

    Incredibly disappointed

    Posted
    Mrdemonsushi
    • My Best Buy® Elite MemberElite Member

    This is the first time in my life that I've left a 1 star review for any product. First off, the plastic inner shell is extremely thin, most notably the front frame, and the silicone outer sleeve and bumper design isn't much better either. Second, I might as well say what everyone else already has and thats the fact that the defender cases no longer come with protective screens. Instead they now sell them separately at approximately 50 dollars, which is too high. When i first got this case, all seemed well, but after a couple of months, the front frame cracked from a few drops that were honestly no more than 4 feet. Eventually after a few months, i dropped the phone accidentally by no more than three feet onto concrete and the phone's glass broke in the same corner where the plastic frame of the case had cracked. I get the feeling that the crack in the plastic frame stressed it to a point where the phone screen shattered. But the thing is, this shouldn't have happened, especially with what the asking price of these cases are. How do I know this? I once had a defender case for the galaxy s3 and it took a beating and a half, and yet the phone inside was in pristine condition. It pains me to say this, but this is a significant downgrade from otterbox's previous cases. The defender series is one of the most durable cases in the world and frankly ive never been so disappointed in a phone accessory. I dont have a problem with paying lots of money for a phone case, but if i do, it better be extremely well made and be able to take some major abuse. Quality, otterbox, quality. That's what is most important. I feel compromises in terms of durability were made in favor of ergonomics. Some complain that the defender series is too bulky, in which case i recommend the commuter series. The whole point of the defender series is to be the cream of the crop in terms of phone protection. If i were otterbox, i would introduce a new series of cases that is above the defender series and is the ultimate in ruggedness, even if it costs 150 bucks or so, i dont care, id happily pay it. C'mon, otterbox, you can do it. You're one of the most respected and well known phone case brands in the industry. Make new cases that kick even the lifeproof stuff to the curb (and please include a screen this time). Anyway, i can't recommend this case. I hope otterbox sees this review and i hope ive helped some of you best buy shoppers. Below you can see the top of the frame which is completely broken off now.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too bulky

    Posted
    eayazici
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Well ottorboxes are bulky but this one has a serious design flaw which it doesnt come with screen protector. Otterbox says its because of screen design but they do sell a tempered screen protector for extra. I felt it was a easy way to grab money as its already very expensive case. Also port covers are wrongly designed. they dont open towards back they open towards screen so every time you plug a cable in and out you need to press the outer silicone shell again. Also I do think instead of silicone outer layer it needs to have a plastic back etc for dampening the fall. With my test I thought that it fits but also transfers any push directly on to fragile glass back and front of s8+. So not entirely otterboxes fault but not the best design and not comfortable to hold in hand (it has rough edges instead of curved ones) 2 stars because it does come with belt holder. Some might like that.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Case is decent, belt clip is wanting

    Posted
    weathergod
    • My Best Buy® Elite MemberElite Member

    The case that covers the phone seems decent. I have dropped the phone a few times and it has remained in tact. You may ask why have you dropped the phone so much, well keep reading. The belt clip that comes with this case is horrible. When you think you are clicked in and set to go you aren't, causing the phone to fall onto the ground or floor. It is a good thing the case itself is made well, otherwise the belt clip would cause you to lose your precious phone. I am currently looking for another case as this design with the belt clip is horrible at best. I have never had a phone drop this much in the short 10 days I have had the phone as I have with this one. In fact I can say I have gone a full year without dropping it as much as I have in the last 10 days with this poorly designed belt clip. I am currently looking at seido which actually clicks when you holster your phone into the clip.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi there,

      We are sorry that this belt clip holster is not securing your case/phone as well as it should. We fully understand why this would be frustrating but we assure you that this is not at all typical.

      When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Wow What happend OtterBox!

    Posted
    NJDRAGON2000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am an avid buyer of OtterBox for all of my electronic devices for the past few years. But this was the first time I was extremely disappointed. The fact that this devise has no screen protector attached to the case. Best Buy’s description stated that it had a screen protector this was the main reason for the purchase. I am not sure who to blame. I ended up spending an extra $40.00 on a screen protector for my new Samson Galaxy S8 plus. This incident will not deter me from future purchases with OttterBox but I will definitely be second guessing the qualities of the merchandise.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there NJDRAGON2000,

      We deeply apologize about any miscommunication surrounding our screenless design for the Galaxy S8+ Defender! We sincerely feel that our customers will have the best interaction with the uniquely curved infinity display via either direct contact or use of the tempered glass screen protector, without the hindrance of anything built into the case itself. Should you run into any further OtterBox questions, please feel welcome to contact our wonderful Otters at 1-855-688-7269, and they'll be thrilled to help out.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Like it. But...

    Posted
    EMT24
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've always liked the OtterBox Defender series cases for the toughness and protection value. But I'm disappointed that they've not come up with a way to have the built in screen protectors with the new rounded edges of the newer Galaxy S series phones. I'd easily give this five stars if they'd come up with a design for that. When money is at a premium, who can afford to pay $60 for the case and an additional $30 - $50 for a decent screen protector that is barely compatible with the case?

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey EMT24,

      We're sorry to see that you're feeling let down by the screenless style of this Galaxy S8+ Defender series! We truly feel that customers will have the best interaction with their infinity display via direct contact, or through the use of a separately-applied tempered glass. If your Alpha Glass is not fitting well with the case, our Otter investigators would love to take a closer look, since the two products are specifically designed to work together seamlessly. Please feel free to give them a call at 1-855-688-7269, and they'll do their best to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Not The standard Defender Series Case

    Posted
    Bill7671
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I manager 200+ lines for my employer and swear by Defender cases for all phones. This is the first case from OB without a screen protector builtin. There are screen protectors for this phone. Otterbox should supply one as since itis part of the Defender series. Otterbox is getting cheap, I will not buy another otterbox for S8 or S8+. The high cost of Otterbox Defender and you still need to buy screen protection.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Bill7671,

      We sincerely apologize that you're feeling so let down by the lack of a built-in screen protector for the Galaxy S8+ Defender series. We predicted that a plastic screen shield might interfere with touch sensitivity, and we understand the importance of having a crisp, clean interaction with your phone screen. Therefore, we decided to forego the traditional screen protector and offer a tempered glass solution instead. If you have any additional questions or comments on this, please feel free to call our reliable Otters at 1-855-688-7269, and they'll always do what they can to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    not as good as the Commuter case

    Posted
    lbeberdick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    this is a three piece case. 2 plastic that click together and one softer rubber over that. the commuter was a 2 piece case, soft near the phone and a hard protective case. the Defender has the hard part against the phone. the buttons for volume Bixby and off/on are very hard to press with this case. it may cost me an extra 50 bucks to change, but am seriously considering.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey lbeberdick,

      Sorry to see that you're feeling so letdown by the Galaxy S8+ Defender! While the extra layers on the case ensure maximum protection, we understand that sometimes sleek, stylish protection is preferred. The rubber on the buttons can be stiff at first, and does tend to loosen up over time. If, however, you think the Commuter might be more your style, please feel free to check it out by clicking on the link below, and call our helpful Otters at 1-855-688-7269 with any queries!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s8-black/5773823.p?skuId=5773823

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Otterbox

    Posted
    Luvmyboys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have always loved the otterbox defender for the amount of protection it provides. I was disappointed when I found that this one does not have the screen cover like previous versions of the defender series. This provides less protection to your device. I would recommend this product to anyone looking for a case that offers partial protection at the price of full protection.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too Fragile

    Posted
    HpUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I owned the Samsung S8+ for exactly 1 day, carried it in my pocket and the screen was cracked, with no knowledge of bumping it. Neither Best Buy nor Samsung would fix it unless I paid $216 for the repair. I would NOT recommend purchasing this phone unless Samsung fixes the fragile screen. Read other reviews of this phone before buying it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Chose Tech21 over this.

    Posted
    JGarc792
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My phone fell at about 3 ft with this case perfectly intact. But my screen still shattered. It's a real shame that it doesn't come with a screen protector. I had expected more from otterbox. I've never had to buy any other case. But after this, I decided to go with tech21 which has done a better job.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Otterbox keeps getting worse

    Posted
    phantomzeroz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Otterbox seems to get worse and worse every new generation of phones that come out, this one didn't even come with a screen protector yet it costs as much as one's that do have one. I only bought it because there weren't any other options better, do yourself a favor and buy a different case.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good protection but not very practical charging.

    Posted
    Nightdriver
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This product works well but when it comes to recharging the battery using the surface charger, it will not work due to the extra thickness of the jacket. If you only use the plug in jack for the charger it will work fine but they failed to tell me this when I purchased it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    not that good

    Posted
    maku
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    it was on sales in Bestbuy. So, i decided to buy it for my new S8 plus. After putting the case on, i found that there is no protection for the screen. Compare with the Otterbox for the Iphone. It would cover the whole phone. I returned it right away!

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey maku,

      We apologize about any confusion regarding our screenless Defender for the Galaxy S8+! We intentionally decided to forego the built-in screen protector with this series to allow customers full access to the uniquely curved infinity display. An included screen protector could cause hindrance in touch sensitivity, especially around the edges of the phone screen. We completely understand your decision to return the product, and we sincerely hope that this experience does not sour your opinion on us for future purchases! Regardless, if you have any other OtterBox questions, please feel welcome to call our wonderful support team at 1-855-688-7269, and they'll be glad to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Glorified Commuter Case

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    No built in screen protection. That's the reason I bought the defender case vs the commuter case. Had to spend another $25 on a screen protector on top of the $56 for the case. Save your money and buy a different case.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a good design

    Posted
    Unsatisfiedcustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had to return my otter box for my new S8+ because the new design does not include a screen protector for the newer phones. This required me to buy one separately, which was a disaster...traded in for a different brand. :( Bummed!!

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Unsatisfiedcustomer,

      We apologize that you're feeling discouraged by our screenless approach to the Galaxy S8+ Defender series! We predicted that a built-in screen protector placed over the curved infinity display could cause hindrance, especially around the edges of the screen, and that did not sound like the type of frustration-free experience that we prefer for our customers. While we certainly understand your decision to go in a different direction, we sincerely hope that this interaction does not turn you away from OtterBox for good. Should you have any further inquiries, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be glad to assist you!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Phone broke

    Posted
    DJ1960
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This box is advertised to fully protect phone from falls.My husband's phone fell from about 3-4 feet and the phone is cracked. The damage to the phone also prevents using the head phone jack.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there DJ1960,

      We are genuinely sorry to see that your husband's Galaxy S8+ did not survive a fatal fall while under the protection of the Defender case. We test our cases extensively to ensure that they will meet our high standards of quality protection, but unfortunately, every drop has unique variables and angles, some of which are simply beyond our control. Although our warranty cannot be extended to your husband's device, we would very much like to offer him a new OtterBox to ease the sting, even if just a little bit. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you with this!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Otterbox Defender

    Posted
    Leifur
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is the best out there, but it breaks within 6 mo. Clip snaps, or if you take it out monthly the case breaks.. Just know that it is not best quality.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Leifur,

      We so apologize that your Defender belt clip ended up breaking down on you! Not to worry - our Otter mechanics are super reliable, and would love to lift up the hood and fix things up with a warranty replacement. Just give them a call at 1-855-688-7269, and they'll get things running smoothly again in no time!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Not worth it

    Posted
    OHJMamaof3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After 3 days of using my phone with this case and my camera is busted out and my screen is shattered. What happened to otterbox? They used to be great.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there OHJMamaof3,

      We're truly so sorry to hear that your Galaxy S8+ retained such extensive damage while under the watchful eye of this Defender series. We test our cases extensively to ensure peak levels of protection, but every dangerous circumstance falls prey to a number of different hazards, some of which are beyond our control. Unfortunately, we cannot always guarantee that absolutely all exposure to risk is eliminated through the use of our products.

      Although our warranty is not transferable to the Samsung device itself, we would still love to get you into a brand-new OtterBox to ease the sting, even if just a little bit. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll set this up for you right away.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Leaves a lot of screen edge exposed

    Posted
    Fokkerdon
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not usual confident feeling in hand, leaves a lot of the edge of the infinity screen exposed and if dropped just a little wrong, would definitely not protect that edge.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Fokkerdon!

      We apologize that you're feeling less than confident in your Galaxy S8+ Defender! With the unique infinity glass, we wanted to engineer the sides of the case to still raise above the screen, even with the curves on the edges. Rest assured, our products are put through an intense amount of testing to earn the Certifed Drop+ Protection rating, so we are confident that this will protect your Galaxy S8+ going forward. However, if you still feel unsure, we would recommend checking out our Alpha Glass screen protector, which adds an extra layer of security to your screen! Please feel welcome to take a look by clicking on the link below, and call our helpful Otters at 1-855-688-7269 with any questions!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930915.p?skuId=5930915

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Not great for the S8 Edge.

    Posted
    Buzz84
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not a big fan of the OtterBox. We have purchased many phone cases in the past and for the protection you get you can save $30 on a similar product.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Buzz84,

      We're so sorry to hear that you're feeling disappointed by the Galaxy S8+ Defender! We would love to grab more details to see if we can help, so please feel welcome to call our friendly Otters at 1-855-688-7269. We're confident that we can deliver on the quality that you expect from our products!

      Warmly,
      OtterBox Customer Service Team otterbox