Main Content

Customer Ratings & Reviews

OtterBox - Defender Series Case for Samsung Galaxy S8+ - Gray/blue-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2616 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 135 Reviews
  • Rating: 3 out of 5 stars

    Nice case, Too expensive, No screen protection.

    Posted
    Bender
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have alway's used OtterBox Defender series on my phones and tablet's and this case is the most expensive phone case to date and the first not to have a screen protector. If I get less protection why should it cost more? For the money they should have included their new screen protector that they sell separately and again overpriced as well. The case is also not made as well as the case on my Samsung S5. I have found many people complaining that the buttons are harder to press than on the older cases, this is due to the bottons on the slipcover are the same size as the holes in the shell not allowing for free movement. This can be easily resolved by using a file on the button holes in the shell to make slightly larger, thus allowing the rubber button extenders on the slipcover to move freely. To the people at OtterBox, putting Screenless on the box as if it is a benefit and charging more is just a Dick move!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    A bit Disappointing Otterbox Case

    Posted
    MakotoZeroX
    • My Best Buy® Member

    Anytime that I get a new phone I always get the Defender Otterbox case for my phone. I was super excited about getting my Galaxy S8+ and I wanted to make sure I protect my new phone with a new Defender Case. When I got it through the mail I notices that it said a screen less edition, at first I thought maybe I ordered the wrong version of the case but it seems like otter box was not able to make a case in time the phone's release to have the full protection including the screen. I am most likely going to be returning the case and looking for a different version or waiting for the actual real defender case with the screen protector to be released.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi MakotoZeroX,

      Thanks for being such a longstanding Otter friend and fan! We truly appreciate your support throughout the years, and we sincerely hope that you consider sticking with us in an effort to help keep your latest device safe from harm!

      Although we can appreciate your confusion, the new Screenless Defender for the Galaxy S8+ was anything but a rush on our part. Quite the contrary, as a matter of fact, as we have worked tirelessly to offer what we consider to be the very best protective and performance-based solution for this particular device given its uniquely curved touchscreen.

      If a direct interaction with the screen of your S8+ is a bit out of your comfort zone, we do carry a tempered glass screen protector called the Alpha Glass that is designed to be a perfect companion piece to your current case.

      If you have any further Otter questions, concerns, or comments, please feel welcome to give our friendly representatives a quick call at 1-855-688-7269, and we’ll always be happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Like the Otter Box, but could be better

    Posted
    DTSki
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have used Otter Box cases for several years and have always been very pleased with them. However, I think they could have come up with a better solution for the Galaxy S8+. I realize the screen is curved and would cause issues, but with today's technology, you would think they could engineer a case that would include a screen protector that would work for this particular phone. Basically it now only gives protection on the back and sides of the phone, but leaves the screen completely unprotected which almost creates a situation of why bother having a case at all. I feel they could have done a better job of creating an overall better case that would protect the entire phone. Still really like their cases, just needs a screen protector included.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey DTSki!

      Thank you so much for being such a loyal fan of OtterBox over the years! We understand your hesitation that the Defender for the Galaxy S8 Plus does not include a screen protector. We truly believed that the best option for both protection and interaction with this unique phone required the screen protector to be left off so that customers could directly contact the curved screen itself. Even though the case itself does not include a screen protector, we would recommend checking out our Alpha Glass screen protector, which is cut specifically to fit with the special product. Feel free to check this out by following the link below, and give our support team a call at 1-855-688-7269 with any additional questions!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930915.p?skuId=5930915

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Provides protection without adding a lot of bulk

    Posted
    Angel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So while thinner than previous otterbox defender series, not sure I like that they did not include the built in screen protector in these defenders. Also, a magor issue I have is the hard case does not close all the way as does not "quite" fit the curved screen correctly, the rubber outside fixes this I hope. I guess I will know first time I drop it if it stays together or pops apart since bottom does not snap together

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Somewhat disappointed

    Posted
    Happyrock
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am an avid Otter box fan! I have had an Otterbox in every phone I have ever owned. It's a good investment for protection of an expensive phone. But....they get points deducted because someone thought that making them with out screen protectors would be a good thing. Imo, it's not! For the first time, I don't feel like my Otterbox is completely protecting my phone. I also feel that the price was too high for a product that, imo, is incomplete. You have to purchase a seperate screen protector now plus the otter box! That is a lot of $$$$$. I would recommend but with extreme caution and be ready to spend extra $$ for the case AND a seperate screen protector.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok but probably not the best

    Posted
    PREMIERSILVERCARDMEMBER
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It's an OtterBox which is a good thing it fits like a glove and protects most of the phone but it doesn't have or come with a screen protector which is what usually breaks more often. Also more of a phone issue but also the case because they are made for the phone, there is no camera/fingerprint scanner cut out for when the phone is in the holster which can make unlocking your phone more difficult in certain situations if you only use fingerprint or have to use it for one reason or another.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protects the phone but not the screen

    Posted
    Felicia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this when I purchased my s8+. It works decent to protect the phone but otterbox did away with the plastic screen to protect the phone screen. I'm assuming due to the phone losing touch sensitivity with it having a curved screen. It protects the phones skeleton, but I've had to replace the screen protector on my phone 3 times now, because if you drop it on the screen in any way, shape, or form, the protector will break being as there is no longer a protective plastic face on the otterbox.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Felicia,

      We apologize that this Defender series doesn't seem to be checking all of your boxes so far! Are you, by any chance, using the case in conjunction with one of our Alpha Glass screen protectors? If you are, and they keep breaking, our Otter detectives would love to launch an investigation to see what's going on. Please don't hesitate to call them at 1-855-688-7269, and they'll be glad to further assist you with this!

      If you aren't using the Alpha Glass alongside the case, that would be our initial recommendation, since that screen protector is specifically designed to work seamlessly with the Defender. Feel free to check it out via the link below, and let us know if you have any additional questions!

      https://www.bestbuy.com/site/searchpage.jsp?st=galaxy+s8%2B+alpha+glass&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    New case for new phone

    Posted
    sharkbait
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My issue is lack of front screen protection of the galaxy edge phones. The purpose in which I desire a case is for full 100 % drop protection. My s6 edge case didn't provide this and this doesn't provide it for S8 plus. But then I have yet to find one that does. Over all the case looks sturdy enough take a drop on Edges and back with the 2 in one protection of hard inner case with Rubber surround. But if it falls on screen it is game over. Had to buy alternative screen protection. So I find these case rather expensive considering they do not have screen protection.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    No built in screen protector?

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this popular case knowing the defender wouldn't require any additional protection. I wasn't aware Otterbox changed their design for the S8 and eliminated the screen protection. I had to purchase a screen protector that was case friendly, but it didn't work with this case (peeled edges up once case was installed). I do like that the case includes holster. Still a good case, but should be cheaper when screen protector isn't included.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Three Stars (at best)

    Posted
    Hwy163

    The inherent design of Otterbox cases are still flawed IMHO. It's been about 5 years since I purchased one and I was hoping there would be improvements but no. Rubber wraparound begins to stretch and soften around the charging port area, so much so that the whole bottom half peels off the plastic frame. A common problem that will only be corrected if the design is overhauled. For the price you pay the quality should be a heck of a lot better.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Hwy163,

      Thanks for your feedback! We are sorry that the silicone slipcover on this Defender case is stretching out. We fully understand why this is not ideal and we certainly want to help.

      Thankfully we can easily replace this compromised part through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service team otterbox

  • Rating: 3 out of 5 stars

    nice camera, lack of paper manual stinks

    Posted
    OLESARGE45
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    phone is really nice, better if I did not have to keep looking up instructions in help or on line.. download or print it in full page size, paper and ink expenses, companies charge premium prices and no longer give user manuals for look ups.... a real pain to look in help and /or internet.. am 72, NOT an electronics genius, manuals in hand are needed, do not buy electronics to research answers on internet.... it self.. time consuming..

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does as Promised

    Posted
    ryan1770
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Does protect for the most part, but my screen still gets scratched. I'd advise to get a screen protector in addition to defender. Expensive phone and case to only do half the job of previous models. Kinda disappointing because I only buy defenders. I expected complete protection, same I have gotten with previous models. This does NOT protect screen from scratches. Does protect screen against drops, however.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi ryan1770,

      We apologize that your Galaxy S8+ Defender is not quite meeting expectations! True, in order to have 360° protection from scratches, we would recommend the Defender + Alpha Glass combination. Regardless, we'll be more than happy to pass your feedback along, and if you have any future questions, please feel welcome to call our awesome Otters at 1-855-688-7269. They'll gladly hook you up with some answers!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Will not protect screen.

    Posted
    keithdbullock
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I love the Samsung 8+ phone. When you purchase the phone the screen is rounded, so finding a case is important. The otter box protects the phone, which i have relied on them for years on my phones. Since the screen is rounded, the do not have way to protect the screen. If you drop you phone, it appears the screen will crack due to the lack of protection. I'm trying to find another case that protects the phone and screen.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I’ll stick to otterbox

    Posted
    Jess
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This was my first time trying Lifeproof and I would definitely never buy again. The speaker sounds muffle with the case and microphone does not work even with the little door open. Anytime I want to FaceTime I have to take the whole case off. The rubber is also not holding up.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Case too thick to use Samsung wireless charger

    Posted
    Bankerbirda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have heard such good things about the protection this case provides. That could be true. Fortunately I haven't had the misfortune to test this. However, I am very disappointed that my Samsung wireless charger can't charge through the case. When I take off the hardshell, my phone can charge. Both the inner soft case and outer hard case are difficult to put on and take off.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Bankerbirda,

      We sincerely apologize about any inconvenience surrounding the wireless charging capabilities of the Defender series! The Defender case is proven to work with all Samsung approved wireless chargers in the flat configuration. As long as the charging stand is in a horizontal position, it should work seamlessly with the Galaxy S8+ Defender! If you have any further OtterBox inquiries, please don't hesitate to call our awesome Otters at 1-855-688-7269, and they'll hook you up with some answers!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Bulky Block

    Posted
    Ethanplus1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I initially thought this case would be perfect for me. I'm a bit accident prone--however after 1 week of using it I found that the rubber outer shell wouldn't slide in and out of my pocket easily. The other thing that bothered me was the headphone flap didn't make a good deal and became loose in just a week from purchase. I returned the case and got another that worked for me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    High prized protection

    Posted
    Odawg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Otter box is slaking on quality I've had this case for less than a month and the outer rubber is beginning to stretch out for the price you can buy a comparable case and a screen protector for the same price on a positive note they do have a lifetime warranty and they got rid of the annoying screen cover that scratches easily and traps dust between it and your phone screen

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Bulky

    Posted
    DocV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I think it does its job but the phone lost its aesthetic value. It was bulky. Didn't work for me. But if you feel comfortable adding an extra size for the protection then you may go for this. I started using another cover which gives my phone protection from fall even from 12 feet which i think is good enough and came with a screen glass protector as well.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey DocV,

      We apologize that you're finding the Defender case a little too bulky for your taste! The extra layers on the case provide maximum security, but we recognize that it is a bit thicker than an average case. Perhaps you would prefer our Commuter style, which still offers a high level of protection, but has a slimmer style. Please feel welcome to take a look by following the link below, and reach out to us with any questions by calling our friendly representatives at 1-855-688-7269!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s8-black/5773823.p?skuId=5773823

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Good protection

    Posted
    Dbert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The fits well and offers good protection and is what I have come to expect from Otter box. I have been experiencing difficulties being heard during phone calls though. It works fine on speaker, with ear buds and over Bluetooth. That being said, I think the case may be the problem and not the phone. I'm not sure if anyone else has had the same issues?

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great phone! Bad listing from best buy!!!

    Posted
    Ohiogto26
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Online said buy galaxy s8+ and get wireless charger free and 100$ gift card. Purchased phone got charger. No gift card and nobody can tell me why I didn't get it... I am done with best buy! Will shop else where... Amazon and other retail stores... never again best buy... don't advertise something you aren't going to follow through with!!!!

    No, I would not recommend this to a friend