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Customer Ratings & Reviews

Otterbox - Defender Series Case with Holster for Apple® iPhone® 6 Plus - Neon Rose-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2029 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 29 Reviews
  • Rating: 1 out of 5 stars

    DO NOT BUY!!

    Posted
    johnnyz1269
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am severely disappointed with my newest Otterbox. I recently purchased an Otterbox for my iPhone 6 plus. I am having that problem that the person at customer support called the "trampoline effect," where the screen protector does not contact the screen because of a gap. it causes me to have to press multiple times and/or press much harder in order for the touchscreen to register. So we went through the process to get a warranty replacement, and then the guy tells me that it will be $6.99 plus tax to get it shipped out to me. What?!? If it is under WARRANTY, then Otterbox should be paying the shipping/processing, not me. It is a defective product. I am not going to pay them more money to get a defective product replaced under WARRANTY. I am seriously considering returning this case, and then purchasing another brand. As a matter of fact, I think I will do that for ALL of my Otterbox products. If they can't make this right without charging me to get a defective product replaced under warranty, then I will no longer buy Otterbox products.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointed!

    Posted
    Viralwhite
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been an Otterbox Defender user for several years. As a firefighter, I'm very rough on my electronics and the Otterbox Defender case has always kept my iPhone in great condition. I was in the store today and saw they had one... I picked it up and immediately put it on after leaving. The first thing I noticed was the input of my fingers would miss constantly. There seems to be a gap between the screen and screen protector. This void caused multiple issues with simple tasks like clicking an icon. I'm very disappointed in this product and can't recommend it. I plan on calling their customer service tomorrow to see if they're coming out with an updated version... From looking at other reviews, this is the main gripe, but it's a critical one. The rest of the case seems fine. Iunfortunately it doesn't look like my new 6 plus will get a defender case.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Damages the area surrounding home button

    Posted
    RDEH
    • My Best Buy® Elite Plus MemberElite Plus Member

    Do not buy. The plastic membrane that "protects" the home button in the inside of the case left a permanent stain if you will on the area surrounding the home button of my iPhone 6 Plus. You won't notice this until the day you decide to remove the phone from the case. You will immediately notice that the area around the home button has what looks to be a smudge which can't be removed. I have contacted Otterbox customer service with no solution as of yet. It goes without saying I am never purchasing an Otterbox product again. Ever.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A bad case hastily made

    Posted
    mntnman
    • My Best Buy® MemberMember

    The new defender is a pour case that you can tell was hastily rushed into production, to role out with the new Iphones. This is most noticeable in the small gap between the screen and the plastic screen cover, it does not fit flush against the screen, this small gap is not only obnoxious, but also makes the screen not work very well. If you buy this case you'll most likely be frustrated with how poorly the touch screen performs, bottom line save yourself the hassle and buy a Lifeproof.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Needs Refining, Poor Design

    Posted
    TramFive
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Had one for my iPhone 5, and bought this one for my wife. Hated it. The part that covers the screen doesn't sit on top of the glass and has a small gap that makes it hard to use the touch screen. It gets one star because it still protects the phone like nothing else. It also makes a large phone much larger. Does not fit in a pocket. I won't by another.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't move my screen

    Posted
    BLACKMOOSE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a iPhone 6s Plus and I bought the iPhone 6 OtterBox defender for the protection for my phone.The iPhone 6s Plus comes with 3D Touch, the 3D Touch does not work with the iPhone 6 otter box defender.They should make an OtterBox defender specifically for the iPhone 6s Plus instead of using the iPhone 6 OtterBox.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Disappointed

    Posted
    Dailypainter
    • My Best Buy® Elite MemberElite Member

    This case makes the plus huge. The screen protector is not flush with the screen, so it's almost impossible to text or plug in a phone number without missing letters and numbers. So annoying. I took it back and got a Speck, much nicer profile and I got one of those glass screen protectors...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    permanently damages screen

    Posted
    Austin
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had the case for a little over a week, then I read an article about it and how it permanently damaging someones screen from the plastic part inside of the case rubbing up against the screen. So I took mine off and and saw it for myself... Will not come off with anything.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    expected more

    Posted
    littleschemmy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Left my phone on dash of our pontoon boat. Water intrusion so bad, have been attempting to dry out my I Phone 6+ for two days. Dropped off at repair center and they provided me with my phones last rites. I have too many options to consider Otter Box again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Unsatisfied

    Posted
    Unknown

    The finger print reader only works 5% of the time. It seems as there is gap between the screen protector and the screen. I am unable to use all of the touch screen options.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    There is a gap....

    Posted
    DOITAGAINLE
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The product provides the best protection. 3 layer protection and built in screen protector. BUT..... the is a gap between the built in screen protector and the iPhone screen. This an known issue and Otterbox doesn't have a fix for it yet. FAIL :(

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Returned it.

    Posted
    rix982002
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case was way too boxy and made the touchscreen uncomfortable and difficult to naviagte with the attached thin plastic screen. I opted for a speck case that looks appealing and does a solid job at protecting my phone.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Case gets really dirty

    Posted
    Micki
    • Verified PurchaserVerified Purchase

    This case serves its purpose but who wants to carry the case when it gets dirty and will not come clean. I am really not happy with the this case. If you purchase one make sure you get a dark color.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Complete waste of money

    Posted
    My3shortyzmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had this case for a few months the color is fading and the plastic is peeling. The case doesn't keep the dirt out and the protective shield hinders the use of some of the keys.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy bad fit

    Posted
    AAJO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Does not fit phone correctly. Screen is not flat against phone so phone will not respond to finger unleaded pushed very hard. Had to return item to store

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Works well, but too bulky to be practical

    Posted
    Lady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This just would not fit in my husband's pockets, or anywhere. We took it back, but did end up with a cracked screen later, alas!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Love the phone

    Posted
    grannycat
    • Verified PurchaserVerified Purchase

    It is too bulky and I had trouble hooking up my charger and earphones. It muffled the microphone so I could not hear well, so I took it off, $60 wasted.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not like other otter boxes

    Posted
    Redd22
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I don't like this one I have trouble using my screen it is not as good as previous otter boxes I purchased over the years for my apple products

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Didn't fit, don't buy

    Posted
    AAJO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Does not fit phone correctly. Screen is not flat against phone so phone will not respond to finger unleaded pushed very hard. Hat to return to store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Clip broke after 2 hours

    Posted
    ateeze
    • My Best Buy® MemberMember

    Was wearing this on my belt, the clip broke after 2 hours when I was about to get out of the car.

    No, I would not recommend this to a friend