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Customer Ratings & Reviews

Otterbox - Defender Series Case with Holster for Apple® iPhone® 6 Plus - Neon Rose-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2029 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 38 Reviews
  • Rating: 2 out of 5 stars

    A Christmas tragedy for a Senior

    Posted
    Jerry
    • My Best Buy® MemberMember

    Twas the night after Christmas and all through the house not a creature was stirring. I grabbed that gift that was left under the tree, an Otterbox Defender for my new Apple IPhone 6 plus still whirring. I opened the box with great care only to discover a leaflet that had pictures but no explanation to aid in helping my curiosity to cure. I proceeded to pull out the Otterbox with great glee and managed to separate the clip holder box from the base for sure. I placed my iPhone between the box parts in hopes that I would be delighted but alas the combination was premature. The base had this plastic in it that I was sure was packing, but would not come out, despite all my tugging. So with scissors and considerable effort, I pulled that plastic right out so secure. Looking at the inner box, I desperately searched the internet for signs that perhaps I was in error and found that that the Otterbox was actually a family of four. The problem was that I had no idea how to pull the neoprene seal from the inner box, a step so secret that no internet search would cure. Twas the second day after Christmas, there were no true loves to feel, only that Otterbox with that darn neoprene seal. Twas the third day after Christmas, and my mood was deflated by a thing that was so unsure. I found that plastic I ripped out was a screen protector with regrets. I called Otterbox support only to find the wait was ten minutes but I prevailed without a meal. Finally an answer from Otterbox that suggested my wait was to no avail. The man suggested have you tried a dime or penny to pry that neoprene seal? His hint was more than a coin, since he indicated that an open port might be the target to pry, a thought which was counter indicated by several internet lures. But sure enough, that coin did work and on day three I actually announced, my Otterbox family of four did appear. With a flip of the mouse, I ordered another inner box to unite my family of four, complete with a new screen protector to dry my tears. The only conclusion from this story, a sad one at that is please Otterbox, provide more advice for us seniors to be clear.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Strong case with poor design

    Posted
    nitin
    • My Best Buy® MemberMember

    If you are looking for something that can withstand any amount of force and you dont worry about the bulk on the iphone 6 + (Which by the way is huge itself), THEN GO FOR IT. It will protect it from any fall (not in water though). My issues with this case: Too big and adds a lot of bulk to it. The touch screen is just not right. It does not fit the screen properly (it a little lifted in the Fit) and hence you really have to press hard to use the keyboard which kills the function of your phone. Another issue is pressing the On/Off and other buttons on the phone. It should give you some exercise doing that. Go for it if you really need a lot of protection and dont worry about the bulk. For others please use a slimmer cheaper phone and go for $99 SquareTrade 2 Yrs protection plan (this case is $59 by the way). The 2 yrs protection will give you peace of mind.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Protects the phone, but not very user friendly

    Posted
    sillykittie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this case to protect my iPhone 6 Plus. It fits nicelyl on the phone and Otterbox has always protected my phones well. This Otterbox for the 6 Plus however seems backwards. When the phone is in the belt holster, you cannot open the charging port flap, the volume silence flap, or the headphones port. Unlike previous models where the flaps open from front to back, this model opens from back to front so in order to open the small flap, you must take it out of the belt clip in order to reach the opening of the flaps. In case you are not aware of what I mean when I say "flaps", I am speaking about the little covers that open to allow access to the charging port, silence switch, and headphones port on iPhones. In my opinion, this is not a very user friendly design and makes using those options a hassle.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    I was very disappointed

    Posted
    Renee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Normally I give rave reviews for otterbox defender series, but not this time. I was so excited to get this case for my new iPhone 6+. Once I put it on my phone I started noticing some issues. First off it was as if the built in screen protector didn't sit flush with the screen. I would have to touch things numerous times applying more and more pressure to get things to work. It was very frustrating especially for scrolling. The next issue is more of a design flaw. With the way the case surrounds the home button made it very difficult, if not impossible most times, to swipe up to open the control center. This, too, was very frustrating as I use my control center a lot. Decided to return the item within a couple of days and bought a nice speck candy shell grip case instead.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    GOT A DEFECTIVE!

    Posted
    Angie24
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently purchased the Neon Rose Defender Otterbox and wasn't too happy about it. The silicone got all dirty, tried washing it off with dish soap and didn't work it just made it worse, and the screen protector had a huge gap so I had to push extremely hard to text which took me forever to text compared to before. Hopefully my new replacement case coming in isn't going to be like this and that it will work. Never had an issue with otterbox before so I was actually disappointed with this purchase. Just be careful on the colors you choose! Cause the brighter ones will get dirty fast and it sticks on the silicone and won't come off.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does the job, for a limited time

    Posted
    Audibby
    • My Best Buy® MemberMember

    I work in Best Buy Mobile. I own an iPhone 6 Plus, and purchased a variety of cases knowing that Tech 21 is the best option. I tried the Otter box, it does not keep the slim design of the phone, the covers on charging ports can often limit what you use to charge, as well as auxiliary cords. Otter box cases protect the phone, but you often need to remove it to wipe down the inside because it gets so gunky, this can cause damage to any open ports. Otter box with rubber pieces will wear quicker, especially if the phone is used often. I would not recommend this product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Just ok

    Posted
    TheHNIC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The otter box 6+ case unfortunately doesn't hold a candle to its predecessors. After one week of hard use at work the protective screen became loose and after a month it fell completely off. The area around the home button is very susceptible to moisture/condensation and after a few hours in my pocket you can see a visible moisture spot that makes sliding to unlock almost impossible. I absolutely loved my otter box case for my 3,4s and 5 but this case is unfortunately a step in the wrong direction. Would have liked to give this case at least 3 stars but I expect more for such a hefty price.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    good but not great

    Posted
    6plusblues
    • My Best Buy® Elite MemberElite Member

    Pros: The belt clip is set up well, I like that I can face the phone either direction. The stand function is very well done. Shape of the case actually makes it easier to hear when talking. Cons: screen protector inhibits touch too much for me. I miss what I'm aiming for or have to tap 2 or 3 times for it to register. I feel like I have to really mash on it. The charge port plug puts a lot of pressure on the cord when plugged in, makes me nervous. I will be looking for another case.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey 6plusblues,

      We’re glad to see with hit the mark with the belt clip for you, but you should absolutely be having a better experience with that screen protector on your OtterBox Defender. We completely understand that you need to have a smooth interaction with your device, and we’re confident that we can get you into a replacement lid/base assembly that will resolve the issue. Please feel free to give our screen protector-problem-solving Otters a call at 1-855-688-7269, and we’ll get you set up with a warranty claim.

      Cheers!
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Good for the beach but not daily use

    Posted
    MusicalMagic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Insanely difficult to get the thing open and closed, had to look up their online video and even the guy in the video was struggling with it. It also makes the slim iPhone 6 way huge and fat, and uncomfortable in a pocket. Since it is "splash proof" I did not return it but will use it for beach or boating, but I am buying a simple "jelly" style cover instead for daily use.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Too bulky; not happy with screen display shield

    Posted
    NJM60
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Too bulky for me. Plus, I hated the screen display shield. There was too much of a gap between the shield and the actual screen. So, when I would touch the screen, it wouldn't recognize my actions. I'm ended up buying a Commuter Otterbox through Amazon.com because there were more colors to select from than what Best Buy had available.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Excellent protection with a trade off

    Posted
    Coffeecat
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got otterbox because it has done a great job with my iPad but when I installed it with my iPhone 6 plus, it greatly diminished screen sensitivity, and I found myself tapping the screen multiple times --with greater pressure --to press keyboard characters. Finally returned it such a shame because I like that it is solidly constructed.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    problem with sensitivity

    Posted
    grannye
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had an otter for my iphone 4 and never considered any other one when upgrading to the 6splus BUT the screen was not very responsive to touch and I finally removed the Otter and sent for a Verus from Amazon. The difference is amazing ! The Otter is going back to Best Buy.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi grannye,

      That is a bummer that your Defender case was giving you touch sensitivity issues. This is not typical with our cases. If you haven’t returned the case yet and would like to give us a second chance we would be happy to replace that case through our warranty. Please call our helpful Otters at 1-855-688-7269, and we will get that warranty replacement set up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Doesn't fit

    Posted
    Lizz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Although a great case, the screen protector that is a part of the case does not fit the iPhone 6plus. It isn't flush with the screen and bubbles up so it's difficult to even use the screen. Had to return it. My boyfriend says the 6s plus case fits it perfectly though!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Heavy Duty

    Posted
    PaPaReview
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case Will defend your iPhone from outer "foreseen" abuses. But it is a bit Bulky, and needs a strong Arm to pry it open to get the phone inside it. If you love the sleek look of your new iPhone 6 Plus and wish to show it to the world, then this case is not for you.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Broken

    Posted
    Disappointed

    I purchased this case 8months ago. It has served its purpose of protecting my phone but it soon became discolored which I chose to overlook but yesterday the belt clip broke and now I am starting to reevaluate my loyalty to otterbox products and their dependability.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Durable but bulky

    Posted
    bestbuykingbob
    • My Best Buy® Elite MemberElite Member

    This case is great if you drop your phone, but it adds so much weight to it and size. Also, if you are a student, pen stains are really common and hard to get off with this item. The screen protector creates an annoying air bubble.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does not secure to glass of 6+, GAP bad design.

    Posted
    I6plus
    • Verified PurchaserVerified Purchase

    Does not secure to the glass securely on the iphone 6plus overall bad design, space in between, better than nothing but overall not impressed for a otterbox needs improvement returned to best buy.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great protection but

    Posted
    sj1914
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Screen saver is not the best. With the rush to match the needs of iphone6 plus phones not the best product design for otter box. Not too many iphone6 plus cases available but will use to better products are available.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    Addy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very disappointed with this product. The plastic screen fits loose. U really need to press on the screen for it to work. Has a huge bubble in the middle of the screen. Had an otter box for an IPhone 5S and that one fits perfect!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    As bad as the reviews say...

    Posted
    JEM8
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Normally I give things a chance with mixed reviews but this case is the worse I have seen out of the iphone defender cases. The built in screen protector doesn't sit against the screen at the top at all. I returned it.

    No, I would not recommend this to a friend