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Customer Ratings & Reviews

Otterbox - Defender Series Case with Holster for Apple® iPhone® 6 Plus - Neon Rose-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 2029 reviews

94%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 122 Reviews
  • Rating: 3 out of 5 stars

    Very PROTECTIVE But...

    Posted
    Reviewer
    • My Best Buy® Member

    This phone case is very protective and very shock absorbent... So if you're looking for a great protective case this one will make sure your phone survives those accidentall drops. Another plus is I liked that the apple logo was view-able through the back... Where I think this case went wrong is its really really bulky for a phone thats already huge. Another thing they can improve is the flap on the bottom where you plug in your phone gets an ugly crease from bending it up and you cant avoid the crease unless you completely take off the case each time you charge your phone which really is a hassel. The last thing is that the case isnt flush with the phone so you have to continuously clean the inside of your case to get out dust and any other little particles that entered through the openings... Lastly is that the touch screen is a little bit spaced from the screen which also allowed dust to enter which if not taken care of could scratch up the very thing you invested your money to protect....

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good protection, gets dirty.

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Good case overall. The built in screen protector is a little annoying because u have to press/touch harder than you would if you just had a stick on screen protector. Also, that makes texting a little noisy... The protector feels sturdy and it's hard to take off, which isn't a big deal. I have the all black defender case, and my wife has the neon rose. The neon rose gets dirty and turns gray around the edges. Also, both of us took off the plastic that goes over the Touch ID button. It gets wrinkled, Touch ID doesn't work too well with it... and wears out quickly. Just take it off and clean off the tape stickiness that it leaves behind on the screen.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Danny,

      We’re glad that the Defender is keeping both of the phones safe! The screen protector should not be making it difficult to use your screen. If this is a big hindrance please let us know. That’s a bummer that your wife’s Defender is holding on to some dirt. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our friendly Otters a call at 1-855-688-7269, and we’ll be more than happy to set you up with a warranty replacement.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Has some issues

    Posted
    Draven26
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought the otterbox defender case for my Iphone 6 plus. After a few weeks there were some very big problems that were hard to ignore. The first that was obvious right after installation, the screen protector did not sit flush against the phones screen requiring you to press harder and reducing the sensitivity of the screen drastically. The second problem I noticed after a week or so. I took apart the case and noticed that the area where the touch ID membrane sits on the phone was tarnishing the glass around the home button, no amount of cleaning would fix it or remove the tarnish. I ended up taking out the screen protecter and adding a tempered glass screen protecter

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Screen protector no good

    Posted
    Bshiau
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The overall case is what you would expect from Otterbox. I have the defender cases for an iPhone 5s and iPad Air2, with no issues. This case was for my wife, and immediately she complained about the screen protector floating above the surface of the screen, causing you to press down and stretch the protector to make contact. Light touches do not register. I immediately googled the issue and found that this is a common complaint with early generations of this case. Rather than returning the case, I found a post where someone removed the screen protector by heating up the glue and separating the screen protector with the case. I used a hairdryer, and there was no residual residue. I'm not a huge fan of the feel of the screen protector anyway, though I've kept them on my other cases

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great protection, bulky

    Posted
    Fguerrero42
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased my otter box about 2 months ago and I loved it when I had the belt clip. The IPhone 6 plus is big enough as it is and the otter box defender series adds to the size. I originally bought this case because my 2 year old son enjoys watching Netflix on it in the car or at a reasturant. He dropped it and chewed on it on multiple occasions and it still kept the phone looking new. I recently found out though that invisi shield sells a glass film that goes over the screen and absorbs the impact of a drop and cracks the film before cracking your actual screen. So I plan on taking that route instead. Overall this is a great product but I recommend if your a male you might want to consider using the belt clip as it is to bulky for your pockets.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great except for one flaw

    Posted
    Thunder
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had previously owned an Otter Box Defender case for my old 3gs back in the day and it was great. The new 6+ case is also great at protecting the phone but it has one flaw. The screen protector sits about half a MM off of the screen. This creates a gap that greatly increases the pressure required to use the phone. It makes scrolling or swiping almost impossible. The fix I found online is simply to remove the plastic screen protector from the front part of the case. I replaced it with a film sticker and that seems to protect the phone well enough. You could also try a tempered glass screen protector sticker as it looks like there would be room.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Thunder,

      We're sorry to see that you had some technical difficulties with the screen protector of the OtterBox Defender. We certainly appreciate your ingenuity in finding a resolution, but you definitely shouldn't need to do that, and we are more than happy to get you into a warranty replacement that we’re confident won’t give you any more trouble. Feel free to reach out to our friendly Otters at 1-855-688-7269 if you'd like us to set this up for you.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Nice but clunky screen protector

    Posted
    Narodauhsoj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This thing protects my phone very well, super sturdy and offered the texture I was looking for, grip-wise, so that I could make sure it didn't slip out of my hand. Unfortunately the screen protector that comes with the case (and is part of it) sits just a hair above the actual screen, so you need to push down kind of hard to make any actions work. My recommendation is to look up how to remove the screen protector and then put on a regular one. Further more, dirt and dust and stuff gets between the protector and the screen so that is a problem too.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Functions but gets dirty quickly

    Posted
    Boo42
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It definitely protects the phone as I have dropped it a few times and no issues. Downsides: the screen cover requires additional pressure to perform functions; I had my phone and keys in the same pouch in my purse and the screen protector got scratched so it's an annoying spot; the outside case (pink) is rubber like and not cleanable. I have tried a magic eraser, green scrubber, dish soap, Clorox wipes, baking soda and nothing I've found will clean the cover. I've had this for less than two months and it's nasty looking due to just everyday use. If it didn't absorb dirt I would give it more stars.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Boo42,

      Looks like we've got a few different issues going on with your OtterBox Defender, so we're thinking we best ought to start over with a brand-new warranty replacement to kick your experience up a notch or two! Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Great Case but silicone is too stiff

    Posted
    KGCDragoon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Purchased this case in this color because this was the only one available at the time and I always put my phones in cases immediately. I liked the look of it and it would have been great if I had gotten a silver phone but mine was space grey. I noticed that the grey silicone was really stiff compared to the black silicone. This is bad because a few months go buy and the flap for the Lightning port will start to crack and eventually fall off. The silicone in other places will crack as well. Ultimately it's a great case if you don't mind that. I swear by Otterbox!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Tough Case???

    Posted
    Californio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case is tough, but I'm not sure how good it will hold up. I had the previous model for Iphone 5, and the back side of the case became very loose in under one year of use. With the limited amount of real tough cases now for Iphone 6/ 6 Plus, I guess this is the best option for now. However, the Iphone 6 and 6 plus just came out, so I'm sure there will be a lot of good competition in the near future. That being said, don't limit yourself to choosing only this case.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could be better

    Posted
    Kara1101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Of course the otter box is one of the best cases as far as protecting a phone. But I wouldn't recommend this color. It gets dirty way too fast. The pink was extremely bright when I bought the case and within a week it was black around the edges and on the back. Definitely want a new one, it looks awful and worn down. Other than that, they went smart with the screen protector and sealed it around the whole top part of the case making it almost impossible to accidentally pop it out of place.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Phone is protected but at a cost to the product!

    Posted
    Edward
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    #1 this case no doubt will protect the device. However, it makes the device much wider in your hand than it's competitive products. The extra width on the s6 makes the phone very uncomfortable to hold and use. Additionally it's so wide in this case many Car / Dash holder won't extend that wide to hold it. Switching to a competing product feels so much better in hand and it allows the mounts in Car/Dash already acquired to be used still.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not A Lifeproof But

    Posted
    Buh81
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this case because there really weren't any cases that I liked for the 6 plus and the case that I wanted wouldn't be available for a while. I have had the case on my phone for about a month now and it has protected my phone from drops (Im a little clumsy) so it has done its job! My only regret is that this case does not protect my phone from water damage. I do plan on getting a lifeproof case soon to rectify that problem.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good phone protection

    Posted
    Laws
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have had otter box for other phones I've owned and this one for my iPhone 6plus is ok. The screen protector doesn't seem to fit perfectly so scrolling is not as good as with previous ones I've had. The belt clip broke within a few days so I don't think it's made as well as it use to be. Overall it's good protection for the phone though. I have dropped mine several times with no damage to the phone at all.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Long time Otterbox user

    Posted
    brountree23
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This case does exactly what it's supposed to. I've been using Otterbox since I purchased the iPhone 3G. It's been my go to case. The two problems that I have is that sometimes it doesn't respond when you try to unlock your phone using your fingerprint, also the screen protector isn't flush against the screen of the phone which causes you to have to press a little harder. Other than that, I'm fine with it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    OtterBox case for I6Plus

    Posted
    Mommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The OtterBox phone cases are normally varied in styles and I've always been satisfied with the cases, however, the choices available at the store for I6Plus phones was only 1 (gray) and there were only 2 on the shelf. We were told we could order direct from OtterBox if there was something else we were hoping to find. Bought the case and the tab on the back of the case broke within about 2 weeks.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good protection, but...

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The protection for the phone overall is great, however, the screen protector did not make good contact with the screen making a clicking noise every time I roughed the screen. I ended up removing the screen protector and installing a "glass shield" instead. This cost an extra $** per phone, not happy I bought a phone case and needed a separate screen protector. I expect more from OtterBox.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Case except screen cover

    Posted
    MrMoxy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The case is nice and heavy duty. Feels secure and really like belt clip. It allows for easy access to answer phone. The only minus is the screen cover doesn't lay flush against phone screen. It has a bubble so depending on your security number code it makes hard to access. I exchanged mine and second Otter Box had same issue. Still like case just found code that didn't use numbers effected.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Afforable Protection

    Posted
    PnkPantera
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Many heavy duty cases are expensive but this one was affordable shock protection. No bells and whistles and fine if you don't mind a boring black case. My only concerns are that the space between the screen cover and the phone itself effects the sensitivity (you have to tap a little harder) and the directions for how to open case were a bit confusing the first time.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good protection, poor screen cover

    Posted
    Lumenate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had an Otter Box for my iPhone 5. It was wonderful. Never a problem. This Otter Box is for my 6+. While I love the protection it provides, I can't stand the screen covering. It does not sit close to the screen. This results it a lot of extra pressure being required to make contact with the iPhone screen. It also result in mistakes in typing, etc.

    No, I would not recommend this to a friend