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Customer reviews

Rating 4.7 out of 5 stars with 1515 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.7 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,515 reviews
  • Rated 5 out of 5 stars

    The best for protection

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    Posted .

    I’ve owned Otterbox Defenders for every phone I’ve ever owned, why should I change? I want the best protection and they are hands down superior to other cases. If you do not like bulky, this case isn’t for you, but I’m purchasing strictly to keep my phone safe. This case hasn’t changed much in looks, but from what I can tell, it’s made better than the older Defenders. Time will tell on how it lasts and wears. This is the first “Pro” I’ve owned, and it has more texture to the case than a regular Defender. I rather the Pro’s grip and feel, so for me, this one gets 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely gets the job done

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    Posted .

    Used the griffin survivor series cases in the past for protecting my iPhone and I tend to stay with griffin however I am always open to new cases that will provide ultimate protection for my phone. With the iPhone Xr being quite new I decided to try the otter box for the first time and I have to say that it gets the job done. adds bulk to your iPhone but I like the look and feel of this case, and I like the added weight I want to feel like I’m holding my phone. This is a screen less otter box case that fits very well, be sure to add a screen protector with this case. Definitely worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy duty case!

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    Posted .
    Owned for 1 week when reviewed.

    This case is super sturdy! The shell and rubber outer pieces feel heavy duty. It’ll def add some weight to the phone but having the piece of mind is worth it! I paired this with a glass screen protector and it looks like it’ll protect my phone well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Form and Function

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    Posted .

    Looks great, feels great, fits perfect, and solidly protected! I thought the Defender series was the best protection still allowing unrestricted function that was available, but now there is the the Defender series Pro screenless. Combining the Alpha Glass tempered glass screen protector and my phone is fortified, yet fully functional. The Defender series Pro outer cover feels great and provide awesome grip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    Owned for less than 1 week when reviewed.

    My item was supposed to come time but it late but it is a great item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .

    It is the best case I’ve had and it protects my phone to the fullest

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s a good, strong case.

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    Posted .

    I always buy otter box cases for my devices. This case is strong and sturdy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Screenless Version?

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    Posted .

    I ordered this case and received one labeled as a screenless version? There is no built in screen protector like the description said, leaving my 14yo in danger of breaking his new birthday gift. Now I have to research what is compatible with this case to protect his phone screen.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi MAG1974,

      We sincerely apologize for any confusion surrounding the screenless style of the iPhone XR Defender Series Pro! We intentionally decided to forego the built-in screen protector on this version in order to provide clear-cut, direct access to the curved device display. Rest assured, the Defender Series Pro still passed all of our extensive tests to ensure top-of-the-line drop protection!

      That being said, if you're interested in some extra protection upfront, so to speak, we would suggest taking a look at our Alpha Glass screen protector. This tempered glass was specifically engineered to work seamlessly with all of our cases for the iPhone XR. Feel free to check it out by following the link below, and give our friendly Otters a ring at 1-855-688-7269 if you have any further questions!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-polyester-screen-protector-for-apple-iphone-xr-clear/6339350.p?skuId=6339350

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    vvvvv

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    Posted .
    Owned for 1.5 years when reviewed.

    I’ve owned Otterbox Defenders for every phone I’ve ever owned, why should I change? I want the best protection and they are hands down superior to other cases. If you do not like bulky, this case isn’t for you, but I’m purchasing strictly to keep my phone safe. This case hasn’t changed much in looks, but from what I can tell, it’s made better than the older Defenders. Time will tell on how it lasts and wears. This is the first “Pro” I’ve owned, and it has more texture to the case than a regular Defender. I rather the Pro’s grip and feel, so for me, this one gets 5 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but it could've been GREAT!

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    Posted .

    I've been using Otterbox cases since my iPhone 4S, and I absolutely ADORE them! They always keep my phones looking as if I had just bought them from the store years later. This case is no exception. Fits my iPhone XR like a glove, feels very sturdy and makes for a very comfortable and secure grip in my hands. I've never-and WILL never-complain about the extra added bulk the case does bring because that's what enables the case to protect your phone so competently even with multiple hard drops onto concrete (I've NEVER had a cracked screen thanks to Otterbox!). My ONE qualm, and the reason why I didn't give the item 5 stars, is that I am thoroughly perplexed as to why there is no built in screen protector on this model. That's one of the benefits of Otterbox Defender series cases-all in one protection including a screen protector. I read another review prior to purchase where Otterbox responded to the no screen protector feature by saying that they didn't feel that the phone would have been able to be properly protected by this case, due to the curved screen, if they added the usual built in screen protector. However, how were they able to add a built in screen protector for the Galaxy S7 Edge, which has a MUCH more curvier screen and body than the iPhone XR? That doesn't make any sense to me. Other than that, I love the case and the protection that it offers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox is the best for me

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    Posted .

    Any new phone I get NEVER leaves the store without an Otterbox on it. They are pricey, yes, but with other phones, mine paid for itself more than a couple of times. I’m not pleased about there no longer being a built in screen protector, but it is what it is. I had to purchase a glass one. This case is great protection, and has the lip on the outer edge so that if you do drop it flat, it will presumably fall on the bumper instead of the face. Yes, these can be a bit bulky for the pocket, but it’s worth it to me. I don’t care much for the snap on case/clip that comes with it, they always get caught on something. I notice a lot of men and contractors use them, so they must be great to have - just not for me. I always recommend the Otterbox Defender series for your new phones. This one is no different!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely Sturdy and Durable

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    Posted .
    Owned for 1 month when reviewed.

    I will purchase nothing but OTTERBOX for my phones. I laid my phone on top of my car one Sunday morning after church to put everything in the car before leaving. I forgot that I put it there until I was driving 70mph on the interstate when I heard it hit the back of my car while falling off into the interstate. It was run over by at least 2 other vehicles and the only thing damaged was one corner of the plastic section on the OTTERBOX. My phone was in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough protector

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    Posted .

    This is my third phone to be protected by Otterbox. I expect that it will be as effective as the other two cases I’ve had. It is just like the others were. Well made and Weil padded. It is not as pretty as some others but to me protection is what I buy a case for. The description is not accurate as it says it has a screen protector. It does not have one. That was not an issue because I would have removed it as the old cases had a plastic screen cover that I removed so I could use a glass cover instead. This is a great case and if you want it for protection you can not go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted .

    I used the Defender case on my 5S iPhone for 4 years and when I traded in the phone last week for the XR the apple rep said that she had never seen a 4-year old phone in such good condition. My new Defender Pro case appears to be as strong and as reliable as my old Defender case. The strange part is that I found the Dark Blue Defender Pro at BestBuy even though the OtterBox Web site does not even list that color option as being available for the Defender Pro. It shows that it is available for the Defender but not the Defender Pro. Hopefully my new Defender Pro case will protect my new XR phone as well as my old Defender case protected my 5S

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can never go wrong with an otterbox!

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    Posted .
    Owned for 1 year when reviewed.

    You can never go wrong with an otterbox. I only buy otterbox cases. I have enver had an issue with them and if you do just call otterbox and they will send a replacement for only the price of shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Case I've Ever Owned

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    Posted .
    Owned for 5 months when reviewed.

    The Otterbox cases are not the cheapest on the market - for good reason. You really get what you pay for with phone cases - and this one has saved my XR from cracking/breaking countless times in the time I've owned it. It's sturdy, offers great protection, and doesn't interfere with plugging the charging cord in. It does add to the phone's overall size, and some will probably balk at the extra bulk when carrying in a pocket, but based on the cost of a new phone, it's an easy inconvenience to overcome. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Defender Case Is A Must!

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    Posted .

    I have always protected my phone with OtterBox and was not happy with the new version. I was skeptical because the front plastic protection I was used to wasn’t on this model but I got it anyway. I will be the first to admit I was wrong! I love this case much more than my old cases. No hairs or spots getting stuck under the plastic protector anymore. You have complete access to your screen which makes it easy to keep clean. The case will last longer because I’m not taking it apart every week to clean it. The edges are raised just enough that if the phone drops, it shouldn’t land on the screen. Of course there are those weird circumstances I’m sure. This is the best OtterBox Defender Case I have owned. I would buy again and recommend to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone protector out there

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    Posted .
    Owned for 1 month when reviewed.

    I have used OtterBox cases for over 3-4 years. When I bought a new phone, I did not doubt to acquire an OtterBox case again. In the beginning I was disappointed by the fact that the Defender box did not come with an integrated screen protector anymore. However, I find it now more functional to buy a separate screen protector. I have worked in yards, workshops and warehouses where my phone is always falling and hitting different-textured ground. The cases wear off after several months, but my phones have always looked brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    Owned for 1 year when reviewed.

    Needed a new case for a work cell phone, Best Buy had what I needed in stock. Case fitment was spot on and feels good in large hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .

    For me, a case needs to provide protection first and beauty second. I really like the OtterBox Defender Pro for my iPhone XR. It was a little hard to figure out how to open the case but I realized the outer flexible portion lifted up around the face and then slipped off the hard portion of the case. The hard case fit perfectly and the softer outer case fits it perfectly. Overall, it gives the XR a really nice clean look with great protection. I haven’t dropped my XR yet so can’t say how great the protection is but seems like it will hold up well.

    I would recommend this to a friend