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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1770 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers love the Defender Series Pro Case's excellent protection and perfect fit for their Samsung Galaxy Note10+ phones. Many appreciate the case's quality, grip, and ease of use, along with the convenient belt clip. However, some customers point out that it's bulky, doesn't include a screen protector, and may interfere with wireless charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,770 reviews
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I have both used OtterBox phone cases for years. We're both tough on phones, and OtterBox has protected them through several drops. This particular case is for my husband's phone, and he loves it. Same OtterBox quality we expected. So far it seems to be doing its job in protecting his new phone, and the price is reasonable for the level of protection offered.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my Note 10 Plus. I'm a huge fan of Otter Box. Every phone I've had for the past ten years has been protected with an Otter Box case. I've dropped my phone(s) several times. Everytime this happens I expect major damage. Nope, not a scratch! I'd prefer that it come with a screen protector but it doesn't. Nonetheless I'm happy with the protection it does offer.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great Durable Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because I love Otterbox and their products. Their cases have always protected my devices from even the worst falls. It does add a bit of bulk to the already big Note 10 Plus. The rubber helps keep a good grip on the phone while in use. Phones are getting way too expensive now so good protection is a must for me. Can't go wrong with this case.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great at protecting the part it covers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the shell of the phone and grips nicely, does not protect the screen at all. Got a crack directly on the edge of my phone and phone no longer works

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Heavy duty phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otterbox isn't the most slimline case out there, we all know that; but it offers more protection that most from drops, etc. I do really enjoy the "grip" the case itself has, other cases (on old phone) had a "slick" feel to it & "slipped" out of my hand (which is how I ended up with a note 10).

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Robust

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built like a tank, might be too bulky for some but for me it is perfect..has higher edges on the screen side ..especially the top and bottom edges so if you drop it flat its very less likely to get a cracked screen..have dropped my phone 3 times since I purchased with zero damage and I feel really secure with is on. I'm actually impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Protective Case for your NOTE 10+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beautifully constructed case by OtterBox and probably the most protection you can put it in. Great grippy feel to the case and I'm loving the large lip on the front top and bottom that protects the screen of my Note 10+. Comes with the clip case for your belt if you use this. It does add bulk to the phone, but it's protective bulk you'll feel good about.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Wireless charging

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with it. Very protective and a nice feel. I tried a lot of other cases, and this is the only one that checked all the boxes. Wireless charging doesn't work _as well_ as with the thinner cases, but it does work. You just have to be more specific with the placement.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The case that really protects!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disclaimer: I bought two cases Otter Defender, and they both are absolutely great, so I will write two identical reviews as a gesture of my appreciation and respect for the quality of this product! Defender is an amazing protective case! It looks and feels really sturdy, solid, strong. Obviously it would be better not to drop, LOL, but if an accident would happen this case may really protect your phone! There is one story that proves my point. My father left his phone (in the Otter Defender case) on the roof of his SUV, he found his mistake too late when he was already on a highway. The vehicle already was driving over 50-60mph. He and his wife saw that the phone slipped down on the road, the phone was run over by 18-wheeler, then this poor phone did some jumps and slid by the road off highway. They stopped and picked the phone up with no hope. Surprise!!! The phone was undamaged, it was even working!!! So, if you want real quality - buy Otter Defender!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Bulky but great.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly love using my Note 10 Plus without a case because it looks amazing. However it's difficult not to have accidental screen touches without a case. I purchased the OtterBox Defender Series with other phones and have been satisfied. This product is not perfect but it's close to it and probably the best option.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    The best protection money can buy.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only complaint I have is that It completely covers the phone and needs a screen protector. The appearance of the phone is completely hidden. However. Do not learn the hard way. The defender series is the only phone case I will buy for my $1200 phone. I have dropped it about 8 times now and not a scratch on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    lovely!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well ive had a note 10+ for for about 4 1/2 months till yesterday when it flew off the cell phone mount on my motorcycle while riding on the highway. Wouldve been lovely to review it if i was able to recover it to see how the phone came out but unfortunately, was not able to find my especially here in NYC, hard to try to look for a dropped phone on a busy highway haha... anyways, ive had my phone fall quite a few times and never did it get a scratch on it. I think its a very good case since with the falls, always made it out perfect. Love that it comes with a clip because as a guy, i think this would be a bit bulky in your pocket. Which is the only downside I think this case has, being a bit bulky makes quite a difference when you take the case off and are holding the naked phone in your hand. But with the price of the phone, i feel like the bulkyness isn't that bad. Now since I i just said all that, here I go to order another case for my replacement note 10+ that should be coming pretty soon, want to have the case ready because I just don't want to risk that beautiful device.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Love this case!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am huge supporter of Otterbox. I have had an otter box on every smart phone I ever owned. This one is just as good as all of the other ones. The defender series has slimmed down over the years which I love. If you are going to buy a note 10+, you need this case. Its protects very well and the grip is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Otterbox quality a little pricey!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case Is what I would usually expect as far as quality for an otterbox. I've already dropped my note 10+ and all is good no cracks. Otterbox are usually pretty pricey but I guess for the protection and security its worth it. I would definitely purchase again as I have always had an otterbox on my phones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    good for protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is good for protection of you thousand dollar phone but very bulky. It has taken some small falls on carpet but hope to never test it on anything harder. clip could be move to one side or the other instead of in the center. the top feels like it could flop out of pocket then. over all good product.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Otterbox case for my wife and son. The case fit the Note10+ well. They have already dropped the phone multiple times and there was no damage. I have had an Otterbox Defender on my old Galaxy S3 for 7 years. Dropped it all the time. Never had a bit of damage to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case it seems durable and like it will protect well, the only thing i could say is not completly satisfying is that the s pen slot has no dust cover and the inside face of the holster could have a small amount of foam padding added to protect your screen when it is facing inward

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Okay Not Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the case is okay accept for one design flaw. I believe it should have had screen protection on the sides. The case only has screen protection (The most important protection needed on any phone) on the top and bottom. I think the sides needed to be the same height as the top and bottom with maybe one or two slots lowered on each side to swipe screen. Look at the attached photo for the side view of how I believe the case should have been designed.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Joe!

      We're sorry to hear about any disappointment with your Defender Series Pro case. After extensive design testing, our engineers determined that the best way to interact with the advanced display of this device was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. If you do run into any issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one of these on my old phone. Verizon talked me into getting a very expensive, all plastic cover on new phone. Hated it. Purchased this new otterbox cover and am extremely happy again! Much better quality and gives so much more protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my otterbox Defender case! It fits the phone like a glove, silicone AND hard plastic, stays on when my phone falls, feels pleasant in my hand rather then a texture they bothers me, and even comes in my favorite color(purple)! I would definitely get this case again

    I would recommend this to a friend