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Customer reviews

Rating 4.7 out of 5 stars with 1529 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,529 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .

    The OTTERBOX case for the Note9 has the same great quality I expect from OTTERBOX I expect it to last longer than the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not good for work

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    Posted .
    Owned for 1 week when reviewed.

    This item is very fragile not good for work Or maybe the brand is not so good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good case, horrible description.

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    Posted .

    This case is all I expected it to be, with one major exception. "and the built-in screen cover keeps your phone display scratch-free and responsive to touch." This is a Screenless Edition. If you want a case with a built in screen protector, move on.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sandy,

      While we're glad to hear that this Defender series is looking pretty sleek, we apologize about any confusion surrounding the screenless style! True, this case does not include a built-in screen protector in order to provide direct access to the curved display. If you have any additional questions or comments, our friendly Otters are always just a call away at 1-855-688-7269!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    No need to look further

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    Posted .

    Otterbox gets serious. The inner protection is a polycarbonate case with internal padding between the case and the Note 9. Then, add optimum protection by placing it in an impact absorbing thick rubber shell. The case adds ample clearance to protect the screen when one places the phone on a table face down. The Otterbox Defender Pro case is synonymous to maximum protection. Why look any further? (Note: Recommend Otterbox Alpha glass screen protector for optimum screen protection.) One of the attached image is the bottom of the Samsung Galaxy Note 9. One can see the amount of rubber protection enclosing the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    Owned for 3 weeks when reviewed.

    Fits the phone perfectly and is sturdy. Just had to find the right screen protector that worked with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox for Samsung Note 9

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    Posted .
    Owned for 1 week when reviewed.

    Great product easy to use second one purchased after I wore the first one out after 4 years of extreme use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    Owned for 1 month when reviewed.

    Solid case for protecting your phone and its got a nice design on back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Case

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    Posted .
    Owned for 1 week when reviewed.

    I was given the phone. The old case broke and this one fits the phone perfectly. I have already dropped the phone and it didn't have any damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter case

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    Posted .

    Old otter case was old and had a loose fit. New one fits tight and stays in holder for ur belt. Think its to expensive, but every thing is now a days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Typically great Otterbox protection

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    Posted .
    Owned for 1 month when reviewed.

    The holster for my years-old Otterbox Defender case caught in my seatbelt and the clip broke when I tried to get out of the car. Best Buy's website said they had the right case in stock so I went right over as soon as I could. This was slightly different, the Otterbox Defender Pro. The difference aside from a slightly different texture of the rubber cover is that it's impregnated with a germicidal substance called OtterArmor. (I think it's silver ions but I'm not sure.) Aside from the convenience of getting it immediately, the price at Best Buy was also $11 cheaper than buying direct from Otterbox online, so it was a no-brainer to get it. And of course we all know what began soon after, so getting a case that kills germs on it was a welcome bonus. I haven-t dropped the phone since, but it's structurally the same as the old case that kept the phone safe through numerous drops so I have no doubt it's just as protective. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what you'd want and expect

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    Posted .

    This case was a good find considering the variety of S9 Note phone cases are limited. I checked through amazon and none truly caught my attention or that I found to be reliable enough to protect my approaching 1000$ phone. I wish it had a screen protector included because my screen did suffer small scratches in the mean time. I do appreciate that the case also allows for easy access to the stylus and is open where the speaker it. The flaps for the aux port and the charger port are a bit tough to open the first couple times however, over time it begins to get easier. Overall Otterbox is a reliable case and I would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for protecting your phone.

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    Posted .
    Owned for 2 weeks when reviewed.

    Great case for protecting your phone. My husband has dropped his phone numerous times from heights of 10-12 ft with the phone landing face down on concrete. This case has protected his phone each time for over 3 yrs. This recent purchase is a replacement case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case for the Note 9

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    Posted .

    I had an OtterBox Commuter cover on my last phone, LG G4, and was impressed with how well it protected the phone, so I decided to go with another OtterBox for the Note 9. I have had this case for a week and it's been working great. The top and bottom edges stick out a bit so I can put the phone face-down without the screen hitting the surface. The S Pen is easy to access because of the cut-out in the corner and the rubber outer part of the case keeps the phone from sliding around. When the flap is up for the usb c port or mic jack, it does cause the edge to stick out a little, so that if you put the phone face-down, it won't be completely flat. But not so much that the screen touches the desk or whatever flat surface it's on. Otherwise I find this to be the perfect case for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter phone cover and belt holder for Note 9.

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    Posted .
    Owned for 1 month when reviewed.

    I realy like this Otter phone cover and belt holder to carry my Note 9 cell phone as big as it is. Phone too big for my pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My second Otter, this model

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    Posted .

    I had to buy my wife a Note 9 and had to get her the same Protection. I've used Otterbox before on my S3 and on my Note 4. They were bulky and made operating the phone hard and protected the phone like no other. Fast forward to this, and I was a little nervous about the smaller or less protection it looked like it offered. But on the other hand, I can work most everything on the phone like I had no case. I use touch on my screen all the way to the edge without issue. The buttons all work and the only thing that I have to work at is to get to the pen. But once you figure out what needed, it’s all good. I have not dropped it yet like I have done on my old phones, but as far as I can it should work. My other concern was finding a glass protector to use that would not conflict with the case and I ended up going with Zagg-InvisibleShield Glass Screen Protector that I purchased the same time. All in all, I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted .
    Owned for 3 weeks when reviewed.

    Excellent case, really handy and protects the phone. It’s easy to clip on to pants.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HIGHLY RECOMMENDED!

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    Posted .
    Owned for 1 year when reviewed.

    This case is excellent overall. It did come with a clip that broke off quite quickly after purchasing. Otherwise, I am still utilizing the case for my phone today (yes, I know...my phone needs an upgrade). I would highly recommend this case to anyone with the desire to keep their phone in new condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 years in the making!

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    Posted .

    I absolutely have fell in love with this device and even got my mom to get one. The size of the device is perfect! A stylist that is a selfie stick NO Way!!!! It makes taking pictures with a new born a piece of cake now. The camera is crisp and sharp! I get many compliments on the amount of detail this phone has. Soooooo many features too. I was shocked taking a selfie and seeing a flash. MY MOUTH DROPPED as I always wanted that feature. Promos are instant rebates at Best Buy unlike Corporate stores. Battery is great and the longer you use it the more it builds and knows your history so it can strengthen it's ability to go longer. Storage is amazing going from 32GB to 128GB. The phone is everything I wanted 4 years ago and walked out feeling like Samsung really really listened to the market when I got this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I go Otterbox

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    Posted .

    I've used Otterbox before on my S3 and on my Note 4. They were bulky and made operating the phone hard and protected the phone like no other. Fast forward to this, and I was a little nervous about the smaller or less protection it looked like it offered. But on the other hand, I can work most everything on the phone like I had no case. I use touch on my screen all the way to the edge without issue. The buttons all work and the only thing that I have to work at is to get to the pen. But once you figure out what needed, it’s all good. I have not dropped it yet like I have done on my old phones, but as far as I can it should work. My other concern was finding a glass protector to use that would not conflict with the case and I ended up going with Zagg-InvisibleShield Glass Screen Protector that I purchased the same time. All in all, I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome OtterBox Phone Case

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    Posted .
    Owned for 1.5 years when reviewed.

    I have been using this product for 2 years now and I can vouch for the quality of the product with absolute certainty. My phone has fallen down a few times and there has never been any damage or scratch on the phone. After using the products for 2 years now the case is showing some wear and tear - the flap covering the charging hole has been detached. But I would definitely recommend this product and will purchase a new one in case I ever happen to need a new one.

    I would recommend this to a friend