Customers are pleased with the solid protection offered by the Defender Series Pro for Apple® iPhone® 12 and iPhone 12 Pro, as well as its overall quality and secure grip. Many find that the case fits easily in their pocket and appreciate its ease of use. However, some customers have noted that the case can be a bit bulky and have experienced some trouble with wireless charging, while others have expressed disappointment with the absence of a built-in screen protector.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,992 reviews
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 4 out of 5 stars
Landscaper
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case feels good in my hands. The case has a rubbery feeling as if it provides cushioning to the phone. Sadly it is lacking a screen protector. It is not water resistant nor dust resistant. Both are a negative for me. The holster that it clips into I am sure provides some protection from drops and scratches. A good case, but the engineers that are in the design department must be just out of college with little real life experience.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
Should you? Yes, you should.
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the third generation iPhone I have bought the otter box defender pro for, and I have to say they have always been solid in protection. This iteration is no exception. It’s extremely robust and adds a little weight and girth to the phone, and to be honest, that’s a good thing. The iPhone 12 is really light and thin to the point where you even question the value of how much tech they put in the phone, but this case and belt clip reminds you that there is something there to protect. Get it.
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Rated 5 out of 5 stars
Piece of Mind
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve used Otterbox cases for all my phones and will continue to use this brand because I feel it provides the necessary protection to keep my phone safe if I drop it. It is not bulky like years past and provides the grip to hold the phone securely. It was also on sale so it made me buying the case that much better.
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Rated 3 out of 5 stars
Second thought
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Looks and Protection :
The product is sturdy and it do cover the phone very well, by the looks it seems to be providing full protection, secure grip to avoid fall, camera bump well protected.
One can only tell if it protects the screen until being accidently dropped.
Issues : (-2 stars due to it )
The main issue that I am facing is with video voice quality being impacted due to this cover, while doing video call (not face time as the app itself holds a bug) the recipient often receive voice break. I tested the call quality to square out any network issue by doing video chat without the cover on or via Bluetooth headset while cover was on the phone and in both cases it works perfectly fine (no disturbance) so this cover is causing call quality issue for me, it seems somehow despite of the cut out given for the speaker area it do hinders the voice.
Secondly issue with precision of Cover. I ensured that clamps of inner plastic housing were secured in all places but still there is a little bit of loose or I would say a gap between the housing around volume button area, so you can feel that gap( squeezing sound) while pressing the cover around that area, it may be due to lack of precision while building this cover, or sadly I received this one off case with factory error.
I might go for replacing it or try out other covers here.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hi Shobhit,
We're so sorry about the audio issues you've been running into with this Defender Series Pro case. Please double check that any "noise reduction" settings are disabled or set to "off". These settings often confuse internal reverberations with noise and end up muffling more than they should, such as actual speech. Please let us know if this works or if you are still having trouble with your case. Feel free to give us a call at (855) 688-7269
Best, obcst
Cons mentioned:
Screen protector
Rated 5 out of 5 stars
Great product!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case is very durable. I like that it does not include the plastic built-in screen protector. It feels a lot cleaner that way. Altogether it is a rugged safe-feeling design that makes it so I don’t have to worry about dropping my device accidentally.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 4 out of 5 stars
Robust protection, a few compromises...
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case offers good protection, but is a little bulky. Rigid frame almost interferes with my Patchworks screen protector. Clearance is very tight and sometimes lifts the protector slightly at the edges. Robust clip mount allows phone to be supported face out only. Cover for the lightning connector seems to get in the way most of the time. I may eventually do an amputation to relieve stress on the narrow connecting support at the bottom of the case.
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Rated 4 out of 5 stars
Protection
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great protection and security
Easy to hold and carry
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Otterbox is the best
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve always used Otterbox Defender series cases because they protect my phone so well and are easy to hold. Won’t buy anything else.
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Rated 5 out of 5 stars
Good phone case choice
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I previously used Life Proof cases and while O liked them they were prone to wearing out after several months of taking my phone in and out of my pocket. I am really happy with this case as it gives great protection but is also very comfortable to hold and has a grippy texture.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
A Top Notch Product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have bought OtterBox Defender cases for my each of my iPhones over the years. My experience is that they do a perfect job of protecting my iPhones. I have dropped them on occasions and they have never failed to survive with no damage. They clip on my belt and are always available for use. They do add a little bit of weight but are not too heavy. I did manage to snap one off at the rotating clip and they quickly provided me with a replacement.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 4 out of 5 stars
Gator box phone protector
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good protection, good price, unbeatable Costumer service. The gator box is a trusted must have for your phone, design wise it works however does need to be tweaked in terms of bulk.
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
The best phone case, and most protective and usefu
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The best phone case for protection as possible. Clips onto your belt, and snaps off easily, but not too easily, so that it falls down.
I would recommend this to a friend
Pros mentioned:
Case quality
Rated 5 out of 5 stars
Great phone protection
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Otter box makes a great product for cell protection. I have been very pleased with the quality!
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 5 out of 5 stars
Provides great protection
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This OtterBox case does everything I can to protect my iPhone, and I appreciate it. But you need to get a glass protector. There is no glass covering. 
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great phone case!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is pretty lightweight, feels great not to bulky, and looks amazing!I work construction and this phone case keeps my phone safe.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Wireless charging
Rated 4 out of 5 stars
Great case-not good for wireless charging
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case, very sturdy. The only drawback is that I have had to take off the outer shell if I want to charge my phone via the wireless charger I have. Probably have stronger wireless chargers out there but yeah. Wireless charging won’t work while this case is on it, but I prefer the protection it offers because I can be clumsy.
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
OtterBox
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
OtterBox is what I have used for my phones, it is sturdy, protects the phone from falls, it has a clip which I use always. It is easy to put on and take off, the clip rotates so you can use it anyway you like. All in all a great produect for iPhones.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Screen protector
Rated 5 out of 5 stars
Great case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have had this particular case for all my iPhones. It has never failed me. I even drove over by mistake in my one ton pickup and not a scratch was found. I do like this newer version without the built in screen protector. My $800 phone is protected!
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Great product
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very durable and rugged case. Feel confident this will protect my iPhone from damage.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Must have
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I always get an outterbox when I get a new phones!