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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1265 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the phone's protection, camera quality, and snug fit. However, some customers have expressed concerns about the absence of a built-in screen protector and the bulkiness of the phone. Some customers have mentioned issues such as price and weight.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,265 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read a review after buying this had my a little worried but after recieving i realized the bad review was from someone that didnt take the case apart and tried frocing it in so as long as you dont do that this case is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Only one I use!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since my first phone I've used OtterBox cases. Simply the best! I'm always disappointed in the color choices but. They're bulkier than other cases and add to the size / weight of them. I refuse to let the negative issues influence my decision to use them. It's all about the protection not cosmetics. I'm very clumsy. I've dropped all my phones many, many times!. Many times it's been from heights onto concrete. (Going up and down stairs). I dropped a previous one into the ocean when I was knocked over by a wave. I was able to able to quickly able to grab it and toss it to my husband on the shore. Couldn't believe that it only drying out. Miracle! Or success of the OtterBox case. Both!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Protection

    Rated 5 out of 5 stars

    Good quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit, good quality have dropped phone few times already and has protected it from any breaks.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Defender forever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the defender products for over 11 years. Definetly a must to protect the phone. They are little bulkier but they protect when it counts the most. I with they have the screen protector included.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Classic OtterBox...more than paid for itself with as many times as the phone was dropped and had no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Outerbox

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged and durable. Ive always used outerbox on phones. I was in a bucket truck one time and had to take a picture of some electrical stuff. I dropped my phone from 30 feet in the air. It landed on concrete bounced. I thought well my phones done now. When i came back down it put a few scuffs on the case but the phone was never damaged.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Repeat buyer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an ottobox case for my old phone and loved that it protected my phone when it accidentally fell so bought this one for my new phone. It protects and is not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the same one that i purchased 3+ years ago. Did its job.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Solid Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case, seems great - haven't dropped it yet to test it but it feels good / non slippery in the hand and looks nice enough. Let's be real, if you're looking at this you're like me - looking more for protection than looks.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned many OtterBox cases, and they are well worth the price. The Defender series is absolutely the best for phone protection. My husband uses this and has dropped his phone many times, but he has never had an issue or cracked glass because this provides such great protection. It does make the phone a little more bulky, but that's okay as long as the phone is safe from accidental drops. On a side note, OtterBox customer service is Amazing, too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit on my phone. Dropped it many times and have zero scratches or cracked screen.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good phone case that offers maximum protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my husband for his new S21 Ultra. The Otter box phone cases offers maximum protection and it is great because he tends to drop his phone a lot. The only downfall is the belt clip. The phone is facing in while in the case so he's no longer able to view who's calling. The case is pretty thick and bulky imo but he's used to it and he is very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job protecting phone.. bought for my Samsung s 21 ultra, a little Bulky.. But provides excellent protection... Would definitely recommend.. a little pricey, However cheaper than a new screen..

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    I will always use an Otterbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy high end phones each year and because of that, I always have an Otterbox Defender Pro case for them. The Ultimate case to remove any worry that an accidental drop will ruin your device. Yes it adds bulk, but I don't mind that, I actually enjoy it. The new S21 Ultra is actually slightly weight unbalanced without a case, due to the huge camera bump. First thing this case does is balance out the weight in your hand. And I have large hands, so I love the extra size this also gives me. Easy to snap on and off, and super grippy to make sure the phone never slips out of your hands. Dust can accumulate around the camera bump, but that's a phone design nuance, just keep something handly to blow out the dust every now and then.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect fit for S21 Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox Defender is a great fit and protects my phone better than almost any other case I looked at. I don't have to worry about accidental drops or bumps that could damage the phone. Worth the investment!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its very easy to use and also i can say its a proper mobile body shield for phone and material is very good and also we can put the phone with cover on wireless charging pad. So its an excellent product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterboz cover

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and practical cover. It’s specially useful if you have little ones and you pricey phone is prone to fall often. Might make your phone seem bulky, but I still do recomend it for reliable protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Is Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the look and feel. It's solid and it feels premium. I had the S10 for some years and had a Defender on it. It saved me money 2 times! The first time is when I was up on a three story ladder and my phone fell out of my pocket onto concrete. I thought for sure that my was dead but to my surprise it looking and working great! The next was when I traded that same phone in for my Ultra. The representative at the phone company was amazed that the phone still looked new after all those years! All I had was a screen protector and Case. Thank you for making great products OtterBox!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    otter box defender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best box for the price. they had it in store. checked it out. only issue was no glass for the screen

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone protector

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can now drop my phone without any worry all thanks to best buy lol

    I would recommend this to a friend
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