Customers are enthusiastic about the Defender Series Pro Hard Shell's exceptional protection and its surprisingly good grip. Many appreciate the case's snug fit and ease of use, while some find it a bit bulky. A common complaint is the lack of a built-in screen protector.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 667 reviews
Cons mentioned:
Screen protector
Rated 1 out of 5 stars
No screen cover
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My case does not have a top covering for the screen as show in the advertisement.
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Our apologies for the confusion, but it is correct that the Defender Series Pro case does not include a screen protector. The online images are actually depicting the device display rather than a screen protector, but since a screen protector is clear, we can certainly appreciate how you'd have been thrown off a bit.
If you're at all interested in adding another layer to the mix, we do make several screen protectors that can be paired with your new case for extra security, such as the Alpha Glass which you can check out here at Best Buy through the link below. Feel free to give our friendly Otters a call with any questions, and we'll always be happy to talk shop!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been using the otterbox defender series case since I had an iPhone 3GS. I like the fact the case no longer comes with a pre-installed screen protector because it doesn’t get grimy or cloudy like the previous generation model. It’s protective and sleek. The clip comes in handy when I’m watching tv on my phone or to use it as a stand for the Standoff feature. I also got it on sale for $25. Can’t beat the price and protection. Great value.
I would recommend this to a friend
Pros mentioned:
Grip
Rated 5 out of 5 stars
Structure
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve dropped my phone off countertops, out of my car, and even down a flight of stairs—and thanks to OtterBox, it’s still flawless. The protection is no joke. You can feel the durability the moment you snap it on, but what surprised me most is how sleek it still looks. It’s not bulky like you’d expect from something this tough. The grip is solid, the buttons are responsive, and the screen lip gives just the right amount of peace of mind. OtterBox strikes that perfect balance between rugged and refined. Definitely worth every penny if you care about keeping your phone in mint condition.
I would recommend this to a friend
Pros mentioned:
Case quality
Rated 5 out of 5 stars
Great quality
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great quality, an excellent investment for anyone who wants a durable case that doesn't compromise on style. While it's slightly more expensive than some budget options, the superior protection and build quality make it well worth the price. If you want a case you can trust to protect your phone, this one is highly recommended.
I would recommend this to a friend
Rated 5 out of 5 stars
BEST CASE EVER- STURDY -
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really love this case. I’ve had it for the iPhone 13 Pro, the 13 Pro Max, and now the iPhone 17 Pro Max — and it’s super sturdy. I work in construction, so my phone takes a beating, but this case holds up great.
Back in the day, I used a different model, but it wasn’t as tight, and over time the movement caused tiny scratches or a sort of “polishing” effect on the phone itself. That doesn’t happen with this one, which I really appreciate.
The 17 Pro Max version is another story, though — I just wish it protected the entire back of the phone. Still, it’s a solid case overall
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Rated 5 out of 5 stars
Best Phone Case EVER!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Otterbox has always been my go to case, but this particular case is a game changer. From the sleek design, to the rigged protection, you simply cannot go wrong. Did I forget to mention… the grip?! It stay put in your hand! No slidding or accidently dropping!
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Otter box defender
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this otter box line of phone cases . Defender , I got it for my iPhone 14 Pro Max . Since I’m out on the field doing construction I drop and bang my phone daily . With this case it stays safe and protected. Plus I got it almost half of sticker price Can’t beat that
I would recommend this to a friend
Pros mentioned:
Case quality, Protection
Rated 5 out of 5 stars
Great Case
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good quality case. The price is good for the the quality of this case. Very protective.
I would recommend this to a friend
Pros mentioned:
Grip
Rated 5 out of 5 stars
Worth it
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent quality!Sturdy but light and smooth nice looking!Perfect finish.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Tough Case
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best protective case I’ve tried. Protected my iPhone from drops and once from being flung off my truck at 70 mph. Does what it is supposed to do for a good price.
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Rated 5 out of 5 stars
Good strong. Protective case
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Posted . Owned for 7 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good strong protective case feels good. Has good grip protection for your phone at reasonable price.
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
Ila
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Durable, easy to handle, lightweight, protected my phone when i dropped it.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
OtterBox case for iPhones
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the best protection case in the market !!!
Recommend 10/10 !! Has never failed me or my family. I buy this for all four phones for my family for the last 10 years !
I would recommend this to a friend
Pros mentioned:
Fit, Protection
Rated 5 out of 5 stars
Max Protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Super protection. Fits my iphone 14 perfectly and has a good look and feel to it. Works with my mag wireless charger. Come with an extra outer shell that can snap on and off and serve as a belt clip or lock open to be a kick stand.
I would recommend this to a friend
Rated 5 out of 5 stars
Excellent case, durable and stylish
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I really love this case, the quality feels very durable and it protects my phone perfectly. The design is sleek and not as bulky as other protective cases. The raised edges help protect the screen and camera. I’ve dropped my phone a couple of times and it didn’t suffer any damage, which gives me a lot of peace of mind. I definitely recommend this purchase!
I would recommend this to a friend
Pros mentioned:
Ease of use, Protection
Rated 5 out of 5 stars
OtterBox protective case for iPhone 14 Pro Max
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
In my opinion this is the best protective case I've ever purchased. Don't be fooled by the "Hard Shell" descriptor. It actually feels more like an auto tire rather than hard like metal. It feels very comfortable, and the protective case still makes the controls easy to use. I had a Best Buy tech install the case, and I'm glad I did because the tech was so much more careful than I'd have been, but installing the case isn't rocket science.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Manager
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have dropped my iPhone 14 from 6 ‘ on to concrete, and no damage to the phone!
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Great case
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Everyone knows otterbox. Great protection for your phone. Slightly bulky but that’s ok.
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Otterbox
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Otter box defender never disappoints ! I work in remodeling and this is definitely a must have to protect your phone !
I would recommend this to a friend
Pros mentioned:
Protection
Rated 5 out of 5 stars
Antoine fold7
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great protection I drop my phone three times since I purchased it and everything was good.